Serenity Transportation is by far the best transportation company I have ever used from the owner…read moreto the driver the care and assistance you receive is truly second to none! Thank you Serenity Transportation and God bless. PS driver Kelsey is a literal Angel

The first time I used Serenity was when I had eye surgery last year. They did a great job getting…read moreme to the surgery and the follow-up care. Always on time. Never rude or impatient. But now, when I need their help for another surgical procedure, they refuse to answer their phone. They refuse to return calls. They don't answer my text or email. They have ghosted me. I have no idea why. No explanation. Nothing. I thought maybe they went out of business but they are still all over the web and have reviews from people this month. It makes me angry. Very angry. Update (about an hour after posting the above): Travis called to apologize and explain that he has been busy attending to the birth of his pre-mature daughter and a staffing issue. I understand that he is busy with some very important issues. But, that doesn't mean he can ignore his ringing phone, ignore voice mail messages, or ignore a text message and expect clients to be happy about it. Here's what I did in similar situations during a very long professional career: 1. Be prepared to answer the phone whenever it rings. Calls are automatically forward to your cell phone so this is not impossible. Just step aside and answer the call. Everybody will understand. 2. If you miss a call, make sure your VM greeting explains when you will be able to call back. Then be sure to schedule a time when calls can be returned. You might need to schedule more than one time per day. 3. Reply to text messages as soon as they are noticed. "Just got your text, calling back now." or "Will call back in xx minutes." 4. Always answer calls, texts, or emails the same day that you received them. Never let them go unanswered. Never leave your clients wondering if you are still in business. This is the sort of commitment that a professional career demands. I already gave Travis three opportunities to do the right thing (two calls, and a text). He only found the time to reply after I posted this negative review and sent him a strongly worded email. And, another service has been booked. So, I am not inclined to remove or change my rating. I did say that I will consider using his service next time. This time will be a lesson learned the hard way.

The drivers are top notch and professional. The dispatchers are friendly and knowledgeable. If you…read moreneed medical transport Victory should be your only call.

This company is horrible with horrible customer service and horrible attitude. They have no…read morecompassion or understanding about time and dealing with medically fragile customer who need this service. They have insulted me and my child they have been multiple times late and have made my child miss appointments due to there lack of time and they have no sense of urgency when they are transporting there clients. The person name Jaime told me that they won't be transporting my anymore. Honestly its not the first time that they have said that to me and its not the first time that they have been late to pick my kid up. They don't hold any one accountable for this they just brush it off as if nothing. They don't deserve a star at all.

Wanted another set of eyes on a wound, so called for a same-day appointment at this urgent care…read more Showed up a little early. They took me in a little early. Friendly on the intake. When the nurse entered, very personable and positive energy. I left feeling like it was the best medical appointment I've had in years. I'd definitely go back.

I'm very disappointed with the care I received. The provider documented a full head-to-toe physical…read moreexam in my chart, but no such assessment was performed during my visit -- they didn't even bring a stethoscope into the room. I later saw that my insurance was billed for services that didn't occur. This happened twice, a few days apart. Again, no physical assessment of any kind. I urge anyone who's been treated here to carefully review their medical records and billing statements. If others have had similar experiences, I'd be interested in connecting.

Been seeing Dr. Faught and their staff for about a year now and they are the most pleasant people…read moreever! From the front office to the MAs and other providers and NPs. I appreciate them and how thorough they are, with both myself and my two children. Glad I found them through my work.

Beware! They cherry…read morepick their patients, to minimize expenses based on your medical history.

Excellent, welcoming care! From the receptionist to the back office staff, to the care provider,…read moreall were friendly and made my little visit pleasant.

Had a medical situation where we needed to be seen immediately to establish care so that we could…read moresee a specialist right away. We were able to get an appointment with the NP, Mindy. We were on a very tight schedule to get the paperwork we needed and make it to another appointment with the specialist in Meridian. There were some insurance requirements that were holding it up and almost made it impossible to get to both doctors offices, but between Mindy, Sophia and Zayra, we got exactly what we needed right on time. I've never met office staff who were so nice and accommodating and caring. On top of that, Mindy was fantastic, took care of us, didn't push and got us exactly what we needed. Thank you!

Awesome scheduling, easy check-in, staff spends quality time with you, highly recommend and if you…read moreneed urgent care that is available at this location too

I had a bone density scan this week at St. Luke's Eagle location. A majority of my appointments…read moreusually take place downtown or in Meridian. So, it was nice to have a 5 minute drive to my appointment since this office is down the road from me. The receptionist here is so nice! The downtown location should take a couple lessons from the Eagle location. The receptionist smiled at me. She was kind asking me my general check in questions. She had personality. These basic skills are lacked in 90% of the people who work in registration downtown. If I can have all my appointments here, I would. I hung out in the waiting area till it was my turn. Zach, the imaging tech called me back to the scanning room. He went through the process of the scan with me and guided on how my properly lay on the scan machine. He had me position my legs differently for a couple scans. And before I knew it, I was done. It was quite an easy process which was nice. My other appointments require getting poked at. The Eagle office is night and day compared to Downtown. They are so nice here. It's a smaller facility with an Urgent Care unit which is nice for non emergency visits. It bums me out that I have to deal with the rude receptionists and security check in staff when I'm Downtown. But it was nice to see how the other half are treated at this location. I will have to get more appointments fulfilled here. I leave happy which is nice.

I had to have a nuclear stress test done today. While it may not be the highlight of my day,…read moreeveryone I dealt with at a saint Luke's was absolutely amazing! From theoment I walked in, the staff the checked me in were awesome! The nurse that took me in back and ran the scanachine was phenomenal and friendly. The two nurses that administered the stress test were amazing and friendly. To say the least, the staff made a note so pleasant test absolutely wonderful!! Thank you so much!

I used this company four or five years ago for migraine infusions at home. They were lovely to work…read morewith. My migraines have been out of control lately so two weeks ago I made a couple urgent mobile health appointments. 1: I just got a call today, the day before my appointment, that they don't do migraine infusions at home. Even though it clearly states they do it on their website. I made the appointment two weeks ago. I even called them last week to let them know I have two insurances and gave them that information. So the fact that they waited until the day before to cancel my appointments is so frustrating on multiple levels. 2: They need to stop calling themselves 'urgent' medicine. They are not urgent. Their appointments are at least a week out if not 1.5-2 weeks out. I'm really upset by this experience. Especially when I was counting on those migraine infusions which I need in between my infusions I get at the hospital. Horrible business ethics.

So happy that I could have a home visit when I was feeling too unwell to drive--great alternative…read moreto sitting around in an urgent care clinic. NP Brad was very professional and my sinus infection was accurately diagnosed. Highly recommend!