I am not sure what happened, but they entirely ghosted us…read more
Everything started very well. Tammy and Jim were very responsive and very helpful. Their plan looked wonderful, and after a month we had a few questions. After meeting with a ton of other contractors, we established a few questions we never thought of before we started this project. They told us that we would have a ton, and they would be very happy to help us.
We are going to spend a lot of money, and wanted to make sure that the money we were going to spend was going to the right people. We asked the same 12 questions to the other contractor and they got back to us within a few days. I do not feel the questions were out of line, but apparaently they did not want to answer them.
Look we are getting into a large project. Full kitchen and two bathrooms with a 1800 sq ft home getting its hardwoods completely restained and sanded.
We got an email saying that they had been out of town, after a week of not hearing from them. After that never heard from them again. Still, have never heard from them. We emailed, and texted them many times. Nothing.
I understand life happens, and things happen. However I have been in customer service most of my life, and if something happens you let your customers know why you cannot or will not be able to respond.
After excellent service, there was no follow through, and after telling us, we would have a ton of questions, and they would be happy to answer any of them, they never did.