These folks are like dealing with a family member. Most places make you feel like you are bothering…read morethem and rush you out the door. Darren and Sue couldn't have been more nice. Darren knocked out the estimate and Sue was cordial the entire time. I got my appointment and, like a dummy, I brought my vehicle in a week early. Darren said leave it that they might get to it between the other cars. I got it back and the body work looked great. You can't even tell where the damage was done. And the vehicle was washed. I couldn't be happier with the service. If you need body work done on your vehicle, this is the place. Hopefully, I won't need their service again but I won't hesitate to return if needed. Thanks for the great work!

So a car ran a stop sign... wait, no, she said she stopped at the stop sign and I wasn't there so…read moreshe zoomed out and ran into me... who knew my car had the power to materialize out of thin air? And while it was minor accident... no injuries, my airbag didn't deploy, her child was in car seat, thank goodness. My poor car had a jacked bumper, hood, quarter panel & light kit. So I limped home and called my insurance and this location was one of the recommended State Farm body shops. OK. I saw that Harry was a fan and one of my car-guy coworkers likes them too. Sold. Communication was excellent. I dropped my car over the weekend so called them Monday morning. They explained the insurance estimate process to me. And everything went smoothly. Seriously, I emailed them with questions and they answered promptly... I can't even get that sort of response time from other offices, much less a mechanic. The car was ready when they told me and they washed and vacuumed it so it looks great!

I now know that I had been spoiled being from the Midwest and growing up in a city where you can…read morethrow a stone and hit a damn good mechanic. It's something I value much more now in my life but you live and you learn. Its been some time, years, since I brought my old Dodge here for transmission work. But there are only two kinds experiences that stick out as unforgettable. When everything is great and goes right and when when everything goes bad and is abysmal. Well Cottoman certainly isn't great and they're expensive to boot. So if you want to drive a car out of a garage and have it towed back, then Cotton is for you.

I was having issues with my car and my family mechanic was unable to see what was wrong but one…read morequick phone call and visit to Cottman and my car was repaired in about 1 hour (with a part having to be ordered).The guys there were pleasant, helpful and most of all very professional! Todd even gave me a follow up call later that afternoon so yes, they do value their service and customers.

I seaux wanted to love these guys, and I still love them but am very disappointed with the service…read moreI received! Lord Help Me, I hate to report my experience, but it is what it is and hopefully this will may help some other person out. I was sent by a very trusted source, for a used car I had just bought with the suv chugging on an overpass. These guys are about as close to family as you can get and that's why I trusted them with my life, as well as my horse! 1st visit, truck stayed in their care for a week before they got around to looking at it. Then another few days to actually do the work. Not sure, if this is normal business??? ‍I was highly disgruntled, but chalked it up to a very busy, great mechanic shop! Seaux, I grumbled under my breath, and didn't bother to share my thoughts. I thought I was getting the Friends & Family treatment! Well the joke was on me! When I drove for Uber, I'd give my friends or family a nice discount to show my love for them, seaux I had hoped for a little extra care. This was Not exactly what I received here. Tho, I did purchase a new battery and they installed it free, I felt like I had gotten some special treatment. Tho, my bill came to $750 and I'm still unsure what that covered as vehicle ran the same after visit. The horse didnt make it back to the house because after making a pit stop, the truck refused to start. I was totally baffled, to say the least. Seaux, I called in and was told I had to have it towed back to shop. They found the battery cables werent properly connected. Seaux therefore: You guessed it, I got stuck using 1/5 Allstate Roadside Service events. I'm now wanting to learn automechanics myself to prevent such a nightmare! Cause if you cant trust such a trusted shop who is to be trusted? I was never offered reimbursement for the tow and I would think that would have been common courtesy or the very least they could do since their mechanic was at fault. Did they think I was made of money??? I was told by others that they shoulda paid for the tow not me. I don't understand, and can't quite get it! The first visit cost me $750ish for whatever & a new battery, with no maintenance charge to put in the new battery. Oh course, I was warned not to get any work done but, I felt the need to peck away at the long list, that me informed me should be fixed, seaux I picked a cheaper item. I do know, though I felt a little better for having it looked at, it really didn't act any different, afterwards! Mechanic mentioned it was probably bad gas, that it should self correct after I ran it abit and put new gas in it. A couple months later the battery dies and fortunately I was sitting in my driveway. Luckily it was within the 90 day warranty period. I get it towed in & they recharged battery for quite a long time and put their stamp of approval on it. Once again, I get it home and it won't start. I was told to get it towed back to shop seaux they can get to the bottom of it. I asked why they didn't replace battery instead of merely charging it and was told if machine deems battery good, they couldn't or wouldn't replace it? Well, imho it must be bad if it doesn't last more than 3 months! Sure enough I get it home and she wont start again. I could only laugh to laugh to keep from crying. I believe this time I was told she was ready,seaux I took a Lyft to geaux get her, and oppsie, they discovered she wasn't quite ready . I sat there for another few hours. Re-charging a new battery, only 2 1/2 months old??? Geaux figure! Not much later, i get the hot engine on dash, so i take it for oil change thinking it must be out of oil. I really would have thought all fluids should have been checked when seviced but, what do I know about cars & mechanics??? Seaux, the horse begins to overheat and was told to bring it in, they'd take a look. I had already gone thru almost 2 gallons of coolant. After 1st overheating, I had oil change. I believed that Walmart would check fluids/ coolant??? I guess not. They say it's not something they do. Coolant reservoir found empty. Seaux, I skip across the street to gas station for coolant. I have this sweet man- librarian fill the reservoir with coolant (after checking Google) and off we geaux. Of course, i keep a close eye on the meters quite religiously! I pulled over twice heading to Metairie as gauge neared boiling point. Sat for 10/15 mins seemed to be fine seaux away we geaux! It was the weekend and all mechanic shops were closed. Even with coolant full, it overheats, tho, I quickly pull over and allow for engine to cool. After checking coolant level, it seems to be fine. Couple days later that reservoir is empty. Contacted shop, sure enough they say, once again bring it in, they'll get to the bottom of it, lmao! I surely believe & took them at their word. I state my upset they tell me to chill in seaux many words. Seaux, I try to keep my cool!

My auto mechanic referred me to Star Auto Service because I was having an electrical issue that was…read moredraining my battery and he could not locate the issue. He told me, "Star will find it. Trust me." I called at that moment and spoke to Frank. I explained my issue and Frank told me to bring my car. I arrived and the team checked my car in and told me they'd call when they'd diagnosed the issue and had a repair estimate. Folks, they literally had to nearly dismantle my car while tracing the battery drain. I held my breath for the famous "this was more than we expected. The price increase will be ______ thousand." That call never came. Only a call to tell me the diagnosis, another call when the part arrived, and a call to tell me the vehicle was ready for pick up. They even accepted payment over the phone, and left the car where I could pick it up after I arrived from my flight later that evening. I hope I never have another issue like this, but if I do, Star is where I'm going! Thanks Frank and the entire Star team!!

Evan and the gentlemen at the shop took great care of my "Betty" (Mazda). They didn't try to upsell…read moreme on repairs and made sure I had all of the facts to make a sound decision for my old gal. Please note there is different pricing for cash versus Credit/Debit cards. They will tell you the price after they have looked at it. It may take them a minute to call you back, but they DO call you. They are that busy. Honest dependable and great work.

My oil level was really low and needed to get across the lake quickly. They checked my levels and…read moreadded a quart for me so I could get to my destination safely and didn't charge me! Thanks so much for being awesome!

Went in for work on the exhaust for my 1999 jeep wrangler. Super friendly when I called and was…read moreable to get me in same day. Did a great job and at a totally reasonable price. Recommended for sure.

Fair prices , honest mechanics and timely work. I know they take time to do their best. I wish all…read moreshops did the same.

I recently became a car owner after more than a decade without one. Combining that with the fact…read morethat I'd never owned a car while living in New Orleans, I was a bit nervous when trying to find somewhere to look at the older truck that I now own. I received referrals from two separate people for this shop. I brought the truck in early this morning due to an issue with my A/C. By noon, they had called to let me know what the issue was and that the truck was ready for pickup. The price was right and I'm more than satisfied with their overall work. I'd definitely recommend GR to folks looking for a reliable auto shop in New Orleans!

Excellent customer service, extremely knowledgeable with vehicles and fast turnaround!…read more I couldn't be more impressed. I brought my Jeep in for a blend door actuator repair. Their mechanics had it done in a few hours and it works flawlessly. I brought one of my Jeeps to them about seven years ago and they remembered me and still had me in their system. I'm impressed again! Highly recommend GR Automotive!

Sean and his team do quality work. They are ALWAYS a very busy shop because there are so few…read moreUptown. Speed is not their forte', but your car will come back in great shape and they are generous about having a look at your car to determine what's wrong before they work on it. Not the cheapest, but the work will be done right.

I'd give these guys a 10/10 if I could. I have an older Jeep Cherokee just hitting 100k miles. I…read morewas told it was transmission issues but I wanted a second opinion. That's when I brought it to Kehoe and told Sean to tell me if it's worth getting fixed or should I trade it in. It ended NOT being the transmission but several sensors. It took several days as they're not open on the weekends but, he communicated that with me. Another problem arose after I got my car back and he prioritized getting my car back in to be fixed. He's been honest, reliable and communicated with me throughout the process. It's also been 100+ degrees these last few weeks and I appreciate anyone working outside. He has a loyal customer now.

Absolutely amazing experience! While visiting from out of town, my car suddenly had an issue. I…read morecalled the shop, and they immediately told me to stop by. They checked it out right away and had it completely fixed by the very next day! The team was friendly, professional, and went above and beyond to get me back on the road quickly. I can't thank them enough! HIGHLY recommend this shop to anyone looking for honest and reliable service!

Been coming here for 4 years with 2 cars. No doubt the best car service you can find in the New…read moreOrleans metro area. Friendly, competent, honest advice and fair pricing.