Please do yourself a favor and stay far away from this place. In my experience, this is an…read moreextremely overpriced, unprofessional operation that takes no accountability for the work they do.
I have been here multiple times, unfortunately believing things would improve. Instead, my experience only got worse. Two different employees -- Laurie and Val -- worked on my face, and both times the results were unacceptable. My face was left visibly uneven and distorted, something no client should ever have to deal with, especially after paying premium prices.
When I brought my concerns directly to the owner, Ashley, I was absolutely shocked by her response. Rather than showing empathy, professionalism, or even basic concern, she was dismissive, argumentative, and condescending. I showed her clear photos of my face and explained what was wrong, and instead of taking responsibility, she had excuse after excuse. At no point did she acknowledge any fault or show genuine care for the situation. Her attitude -- including a smirk while I was explaining how upset I was -- made the situation even more upsetting and insulting.
This wasn't a one-time issue. This happened not once, not twice, but three times, and each time I was met with deflection and blame-shifting instead of solutions. For a business that charges what they do, the lack of professionalism, accountability, and customer care is unacceptable.
I left feeling dismissed, disrespected, and frankly deceived. Based on my experience, this place is more concerned with protecting their ego and profits than the well-being of their clients. I am now exploring further action because this situation was handled so poorly and irresponsibly.
If you value your face, your money, and being treated with respect, I strongly suggest looking elsewhere. I deeply regret trusting this business and wish I had read a review like this before ever walking through their doors.