My daughter recently had a bad experience at Jackson Clinic in Oakton and asked me to share her…read morethoughts. She had gone to the clinic for PT for about nine months but stopped because of the PT's rudeness. My daughter notes that the people at the front desk were beyond helpful and kind. Specifically, Anna gave us her email when my daughter hinted that she was upset about a different situation, and she seemed to genuinely care about the issue. David was also nice when we talked to him. Unfortunately, there were multiple occasions where my daughter felt sick and terrible during the sessions, and had to leave. When she would tell her PT, the PT would make my daughter feel bad and guilt trip and pressure her into staying longer. Recently, my daughter got sick and couldn't go to PT for about a month. After a month, she felt well enough to attend about 30 minutes. After the initial 30 minutes with the PT, my daughter told them she wasn't feeling well and would go home after one more exercise (that she planned and chose to do). They told her, "Okay, well just plan to stay longer next time." My daughter was extremely confused and just dumbfounded. She assumed the PT misunderstood and told the PT that she still wasn't feeling well from her recent sickness and had planned to only stay for 30 minutes. The PT double downed and told her to plan to stay for longer. At that point, my daughter was so angry she didn't want to talk to the PT anymore. She did the last exercise and left. Because they were not receptive to her feelings and symptoms, my daughter decided to stop going to the clinic, but we wanted to report it to their admin team. She sent in a contact request to the Jackson Clinics company admin team, but they never emailed or called us. A few days later, I cancelled all of her upcoming appointments at the clinic and the clinic director asked me why. I briefly explained, but my daughter called him back and told him more. At first, he seemed understanding, but near the end he seemed to be making excuses for the PT. He said he talked to her about it, and he didn't mention if she was even sorry or wanted to explain it herself. We later learned that Jackson can only bill you for the time that the patient is there. We assume they put pressure on their employees to make clients stay. While we understand that this is not the employees' fault, we expected more courtesy from them, explaining that they had to say it. Jackson most likely puts pressure on their employees so they get more money, but because of this forced pressure, we are not willing to continue service, and they lose more than they would have. We also recently learned that they sent an end of service note to my daughter's PCP. We know this is normal and expected. However, the PT lied on it. She said that she had explained to my daughter during the last appointment about their 90 minute model. She did not. She also said "patient was noncompliant with at home exercises." While this is partially true, as my daughter has multiple unreliable and unpredictable health conditions, the PT did not put in a lot of effort to help. We hope this review will give potential clients some insight and our goal is that they won't make others as upset as my daughter was, and still is.

Multiple locations to choose from. I had a great experience at the Merrifield. Both the front desk…read more& tech staff were fantastic

After just one month of Physical Therapy, I can confidently say that their team have become like…read morefamily to me. Not only do they provide top-notch care, but they also make sure that all of my needs are met and my worries at ease.. and trust me I've shown my true colors and I've asked endless questions and had countless of worries over this one month as I'm recovering from knee surgery. They. are. the. best. Let's face it, Physical Therapy can be tough and challenging, but their team and staff are simply the best in the business. What sets them apart is of course their extent of knowledge, their friendly team, but also their ability to connect with you on a personal level. I feel seen, heard, respected and genuinely cared for each day I leave here. They know what they're doing and they do it beyond well. As an athlete, I had countless worries about returning to my sport in the future, but they have been there every step of the way, addressing each concern with their extensive knowledge and warm personalities. With many more months to go until the end of my recovery journey and hopefully returning to my beloved sport, I am grateful to have found a place where I am treated like a human being, not just another client. This level of personalized care is a serious quality that sets Excel Rehabilitation apart from other businesses. Their impeccable knowledge and expertise in the field are evident. Their facility is clean and welcoming. Their service is well above 5 stars. I have complete confidence that they will continue to support me every step of the way, and I can't wait to see the progress we make together. I can't recommend them enough - they are truly exceptional.

At Excel rehabilitation, the therapists I worked with were knowledgeable about the shoulder issues…read moreI have after the surgery. But they work short-handed all the time. Sometimes my therapist was working with three patients simultaneously but two is the norm. On the other hand, their staff is hard to work with. I called for sick but no one picked up the phone at 7:30 am and then called after 9 am for postponing my appointment but the response was I have not informed them 24 hours in advance( My appointment was at 7:30am next day and the office was closed and no one picking up the phones). I was an old patient and going there for more than 3 months for the same issue. They charged me $50.00 penalty for not showing up. I will not go or recommend this place to anyone. Duncan called me 3 days later when I canceled all of my appointments.

My first PT place and I need to recommend Bodies in Motion. I got diagnosed with burstitis in my…read moreright shoulder and needed to do somethin about it. My physical therapist (Caitlin) is awesome. I'm so thankful for her because she is helping me improve my shoulder strength and range of motion. Its been about a month and I feel my shoulder getting better. Its not where I want it to be yet but these things take time and I'm not getting any younger. The facilities are clean and they have lots of exercise machines, bands, weights, etc. They do get booked pretty quickly so call now to make an appointment because the longer you wait, the longer you'll need to wait to be seen.

Not a good experience. Front desk staff were unfriendly. Scheduling is very difficult and the…read moremethods for therapy were not as effective as compared to other therapy companies in the past in my situation and opinion. Using massage machines instead of hands for certain modalities gives the impression the therapists prefer less human work over devices that folks can buy online. I highly recommend you obtain a copy of their up-to-date business license and liability insurances before getting started.

I had a wonderful experience with Ascend Physical Therapy. I had rotator cuff surgery back in late…read moreAugust 2022. I started PT with Ascend two weeks later. The Doc said it was one of the worst tears he had ever seen. The therapists were conscientious of this and approached with extreme care. I initially started out three visits per week. The PT eased me to the pain and not through it as prescribed by the Doc. Over time my motions were normalizing. The PTs kept testing my movement abilities, and again not pushing. I was "handled with care". Eventually I reduced my number of visits to 2 visits a week then every other week. I am back to normal, or at least 99%. I would like to thank Nancy for having such a great group of PTs who assisted me, Petya, Kim, Courtney, Jacob, Allison and Nancy herself. I don't recommend injuries to anyone but if you must be injured and you require rehab, Ascend comes highly recommended.

Nancy and her team at Ascend have been absolutely phenomenal to work with on the rehabilitation…read morefollowing my foot tendon surgery! They are knowledgeable, patient, really take time to listen to how you're doing and adjust exercises accordingly. The atmosphere of the practice is very calm and cooperative. Even when there are multiple folks there at the same time, I feel like I get the attention I need in terms of observations of what I'm doing, adjustments needed, and instruction on what to do next. I've gone to several PT practices over the years for different issues, and they are among the best I've experienced. I've made very rapid progress thanks to the care I've received, and have no doubt I will reach 100% in the near future if I finish my regimen at Ascend. I would recommend them to friends and family without hesitation.

Okay, the good: Great PT folks and (generally) good front desk. Excellent quality of care…read more The bad: Got moved to same day appointments only after unavoidably missing two appointments due to a problem with MyChart. Told, "Dont worry, we get cancellations all the time." Called today, spent 21 minutes on hold, only to be told that they are next scheduling in late August, early September. Clearly, this isn't going to work. It's a shame--I was really looking forward to this.

Nick Briel and Katie Lhee were both fantastic physical therapists -- so knowledgeable, kind,…read moreprofessional and skilled. They both asked numerous times if I had any questions, and they tailored a fitness regiment I can follow after being discharged from PT. The facility is well equipped, clean and spacious. All around, a great experience. Bravo.

Friendly and knowledgeable PT provider. Not fully better yet but I'm well on my way and have the…read moretools needed to make it happen.

I have a damaged left ankle but had the good fortune to work with Allison at Pivot-Athletico…read morePhysical Therapy in Fairfax, Va. I worked with Allison for the better part of three months and she was terrific. She was calm and very detailed in what she was doing and made sure I understood what she was trying to accomplish. She was very patient throughout the process and worked with me answering my concerns and questions. She was very solicitous in insuring any pain was minimal and concerned about the entire process for me. Gradually, I have recovered and have regained almost all of my ankle function thanks to Allison. The entire staff was very pleasant and created a friendly atmosphere which added to a healing environment. We all seemed to be working towards the same goal. I would highly recommend Pivot-Athletico as the "go to" physical therapy in Faitfax, Va.

I'm so glad Johanna is back ! The whole family is back again. It feels like home. . Such a great…read moreteam.

Dr.Mo is the best! The entire staff is so sweet and welcoming, starting when you walk through the…read moredoor with the ladies at the front desk. Rosa is always so nice and remembers you like you are family. The whole office is efficient and I always leave feeling so light and wanting to schedule my next appointment ASAP. Dr. Mo really listens and gives great care and advice to get you ailments better!

I had a great experience with the Merrifield Jackson Clinics team. I went there for treatment for…read morehip arthritis and ultimately had a total hip replacement. My treatments throughout that year was top quality. Everyone is friendly, compassionate and very professional and seem very capable of handling a wide range of therapy needs. I highly recommend!

Without making a good faith effort to collect bills from their clients, they wait until the right…read moretime and then, with their attorneys, sue their clients. All of our bills were paid, and somehow, a balance of $161 was left. We were sued for it, and when we asked their attorney, he charged us $327.82, which included 18% interest, attorney fees, court fees, and a credit card processing fee. After looking at other reviews, it seems they intentionally target minority and immigrant communities, thinking that such individuals might not have the means to fight the lawsuit and will be frightened enough to pay whatever this business decides to charge them. We highly advise you not to do business with such an unethical entity. Thank you.

Very, very, very sick "therapist". The one small therapist,…read moreChristian or Christopher, tried to touch me multiple times against my will.

I've been going to Alliance Physical Therapy (Fairfax) for several months and I can't say enough…read moregood things about my experiences and treatment here. I've never been in physical therapy a day before in my life, so I was nervous and not sure what to expect. I was sent to PT by an orthopedic doctor after I sought help for chronic lower back pain. I've dealt with it for 5-6 years but a 100% telework schedule due to COVID kicked it into high gear. It was debilitating and got to the point where I would just lay down and cry because of how much it hurt. They've done a great job of making patients feel safe during the COVID-19 pandemic. Everyone wears masks and hand sanitizer is widely available throughout the office. The front desk has an acrylic partition and they're great about using hand sanitizer when they collect your payment. All the staff are constantly cleaning equipment. Now, onto the physical therapists themselves. I first met with Dr. Hiral Naik. She did my initial assessment and then gave me some at-home exercises to keep up on. She then gave me a deep-tissue massage which HURT but I felt great afterwards. I had no idea I had so much tension. I started working with Dr. Josh Summers after that. He's a fantastic instructor and got me working on a regular round of exercises at the office. I'm now more aware of my body and know how to work out safely. Form is everything! Dr. Rachel Odom is now my regular PT and let me tell you - she changed my life. During our first session together, she identified issues with my hip/pelvis alignment and corrected it. This whole time, I thought I had issues with my spine!! The relief was immediate and I spent the rest of my week gliding around, amazed that I was no longer in debilitating pain. I see Rachel regularly now, once per week, and she's great about regulating my pain, guiding me through new exercises to strengthen my muscles, and follow-through on what I'm doing at home. Posture, stretching, minding your alignment, and strengthening. Everyone has always been friendly, professional, and they genuinely care about your pain management and health. For years, my friends and coworkers were saying that I was exaggerating my pain or that I was "too young" to have back pain. Josh and Rachel immediately knew something was wrong. It was incredibly validating to know that I wasn't crazy and that yes, my pain really was that bad. They have done everything in their power (and continue to!) to treat me. I have a long way to go before I think I can graduate from PT but my qualify of life is so much better. My pain is now at a manageable level and I'm more aware of my body than I was before. Scheduling my appointments are easy - the front desk staff has always been friendly (Chris and Tammy). I have a weekly standing appointment and regularly receive text message reminders. I pay up-front, sign, and schedule my appointment for the following week then and there. The location is super easy to get to and parking is plentiful. Be aware of tight corners around the parking garage, it can get a little crowded during peak hours. Overall, can't recommend this place enough!

I recently visited for my very first massage, and I couldn't have asked for a better experience…read more From the moment I walked in, everyone was incredibly kind, welcoming, and professional. The atmosphere immediately put me at ease. Since it was my first visit, I received a discounted introductory rate, which was a wonderful bonus. Before the massage, I filled out a form detailing my preferred pressure level, focus areas, and any areas that needed extra care. I chose the firmest pressure available and requested extra attention on my back and shoulders since I carry a lot of tension there. The massage was exactly what I needed. The work done on my back and shoulders helped release so many knots and areas of built-up stress. I received a full-body massage, and I genuinely felt relief almost immediately. Even a week later, I still feel more relaxed and less tense than before my appointment. At the end of my visit, I was also given a loyalty stamp card, which was a lovely surprise. After five visits, you receive a free massage and a pedicure downstairs, which makes me even more excited to return. The staff, the service, and the overall experience exceeded my expectations. I highly recommend Stone + Sage Spa and will absolutely be coming back again!

Do not go here. I…read morerarely leave one-star reviews, but the way my mother and I were treated here today was genuinely appalling. This was our first visit. My mother is disabled, walks with a stick, and moves very slowly. We had difficulty finding parking and arrived approximately 15 minutes late. I completely accept that we were late and would have understood if that meant shortening, changing, or even rescheduling our appointments. That was never the issue. The issue was the extraordinary level of hostility and rudeness we were met with from the moment we walked through the door. The woman at the front desk was immediately abrupt, unfriendly and confrontational in her tone. There was no welcome, no attempt to explain anything calmly. She stood over me and sharply demanded, "What treatments do you want?" Her whole manner was so hostile that I was taken aback almost immediately. I explained that when I had called beforehand, I had spoken to a lovely woman who told me specifically not to worry about choosing everything in advance. I had explained that I was visiting from out of the country, wanted to spend quite a bit of time at the spa, and was hoping to book several treatments and have a relaxing day. I was told they would be quiet, that time would be allocated for me, and that I could look through the options and decide what I wanted when I arrived. When I asked to see the menu, the woman at the desk told me I could only choose between the first two treatments, which were around 30 and 45 minutes. I was confused because this was completely different from what I had been told on the phone, so I simply asked why I could only choose those two. She gave me no real explanation other than saying it was because we were late. At that point, I assumed perhaps there simply was not enough time for any of the longer treatments. So I asked, "Is there someone coming in after us?" She said no. That confused me even more. If nobody was booked after us, I genuinely could not understand why I was being told I could only choose from two shorter treatments. So I calmly asked why I could not choose one of the longer, more expensive treatments further down the menu if there was actually time available. Instead of explaining, she simply glared at me. Then she threw her hands up in the air and, in an extremely rude and dismissive tone, said, "Oh, just pick whatever you want," before turning around and stomping off. It was incredibly abrupt, condescending and hostile. I was not arguing with her. I was asking a perfectly reasonable question because what I had been told on the phone and what I was now being told in person made absolutely no sense. What made the experience even worse was the way she treated my mother. At one point my mother politely said, "Excuse me, can I ask a question?" The woman looked directly at her and simply walked away without allowing her to speak or answering her. I had bitten my tongue throughout the entire interaction because I genuinely thought perhaps this was simply her manner. But by that point I was becoming increasingly uncomfortable and anxious. This was supposed to be a relaxing spa day with my mother, and instead we were being spoken to as though we were an inconvenience. I eventually stood up, apologized again for being late, and explained that my mother has a disability and that it had taken us a little longer than expected to get there. I also made it clear that if someone had simply said, politely, "Unfortunately, because you're late we can only accommodate these treatments today," I would have completely understood. I am very flexible. I would even have happily come back the following day. But there was absolutely no need for the hostility, the glaring, the dismissive tone, the throwing up of hands, or walking away while my mother was trying to speak. The whole thing was especially disappointing because the woman I had spoken to on the phone had been so lovely and accommodating. I had deliberately not booked individual treatments in advance because I had specifically been told not to. I arrived expecting to have a consultation, choose several treatments and spend a significant amount of money there. Instead, we walked out without having a single treatment. The entire situation could have been avoided with basic courtesy and clear communication. Being 15 minutes late does not give someone permission to speak to customers in such a hostile and demeaning manner, particularly when one of those customers is visibly disabled and walking with a stick. There are far too many good salons and spas available to tolerate being treated like this. Based on my experience today, I would absolutely not recommend this one.