Avoid Omega Technologies unless you want multiple unanticipated repair calls.
We have had numerous difficulties with our AV system. We have paid Omega over $2,350 to install and make numerous repairs/adjustments. We paid an original installation cost of $1,249, most of which was for labor. We have paid over $1,000 of unanticipated additional costs for 5 extra separate visits from original installation. These visits took time from work, and increased our stress level.
We found Omega Technologies from an internet search for audio-video companies in Huntington Beach in February 2015. Spencer Smith, who appeared to be a very young and polite man, came to a house we were interested in purchasing to check out the existing speaker system. He was wearing an Omega company shirt. He did not identify himself as the owner of this recently established company. We believed him to be an employee of a larger company, with senior people who could help troubleshoot any problems. We did not find out the business was owned by Spencer, plus one partner, until approximately 1.5 years into our dealings with Omega. He was not a paid employee of a large company.
We endured difficulties hearing dialog clearly, one of the many problems after the initial installation. We have had Omega out at least two times to adjust the sound level of the system so we could hear dialog clearly. We paid them over $210 for these two visits just to "fix" the sound. We also needed to take time off from work for these visits. After the first visit we could still not hear dialog clearly, and we had a "boom-boom-boom" from the sub-woofer on drama shows that shook the room.
Neither attempt was successful. Omega claimed that unless the original signal from the cable box was 7.1, then no sound would come out of the bass/sub-woofer. The Music Channels from our cable box do not come out 7.1, so Omega said that it would not be possible to get any bass out of the sub-woofer for the Music Channels.
Completely upset and dissatisfied, we had a different company come in to see what they could do to "fix" the sound so we could hear dialog. They requested the manufacturer's remote for the Yamaha, and by remixing the output levels of the central front speaker (used primarily for dialog), the surround sound, and ensuring that it was on 7-Channel Stereo output, they completely "fixed" the sound in less than 30 minutes. Furthermore, it has never sounded better, more crisp with perfectly balanced bass since inception! This was done by simply remixing the sound in the Yamaha. We can now hear dialog clearly, and we get bass out of the sub-woofer with the same Music Channels that Omega claimed was not possible.
Omega installed the system, but we had multiple problems and failures, and huge escalating stress, and at no point was this installation a "seamless" installation. We have requested a refund of the $210 we paid for Omega for the last two visits to "fix" the sound/dialog/bass problem because Omega did not fix these problems. Omega has declined to refund this amount. Another company was able to completely "fix" the sound in less than 30 minutes, for a system they did not install, we gave Omega the $95 bill and contact information for this service call and they still won't refund our $210. read more