We had a water heater go out after 20 years of use. It was time to get a new one. Word of mouth…read moreadvertising got us in touch with Lawrence Plumbing. They did NOT disappoint. They gave us a very fair price for a new 50 gallon gas water heater. After looking them up and reading others reviews, we decided to use them. Easy choice actually. Nate was the plumber that showed up to do the install. He was here when they said he would be. He started around 10:00 and finished in less than an hour. He cleaned up after and we couldn't tell anyone was here with the exception of the new water heater. I would HIGHLY recommend Lawrence Plumbing

Our water heater died and we found Lawrence via a web search. They carried the brand we wanted and…read morescheduled us in a day. The tech was personable and knowledgeable. The installation took longer than expected due to a part dropped into the new heater but went well. They were not the cheapest option but it was done right. A valve from the old set-up wasn't to code so a new one was installed that was compliant. Glad we chose them!

Recently had a new Soft Water system installed. The Clean Water Guys' team of Tony and Trevor…read moreshowed up on time and ready to do a great job. Installation was quick, clean and professional. They even took their shoes off when coming in the house! Tony additionally took the time to answer all our questions concerning how the system operated. Price was very fair. We have them do our yearly maintenance on a water purification system as well with similar results every time. Great customer service. Nicely done.

Clean Water Guys do a great job! Trevor was are technician. Answered all are questions! We are…read moregoing to upgrade are Water system with Clean water Guys, great company

One of our water heaters went out. Gretna Plumbing assessed our situation and proposed a solution…read more They installed the new equipment one day later. Their crew was professional and friendly. John pointed out some related issues in our utility room plumbing and fixed a few of them on the spot. I was very impressed with the service, the price was also very competitive. I am usually very critical of service providers, these guys did a very nice job. John is a clear communicator and a straight talker. It was a good experience. It is several weeks post-install and we have zero issues or complaints.

two men came for a straight forward repair on a toilet. installed a defective fill valve had to…read morecome replace and left water all over floor. Replacement was still defective. and is still not working properly. Already charged me $322 for the first install and wanted another $230 for the other piece they thought was now the problem. Suggested I just get a new toilet. Basically charged me $320 and did not fix the problem. ( water swooshing every minute or so). Do NOT call Gretna plumbing.

Called multiple times about setting up an appointment for my salon to get a new washing sink…read more Bernard came out and estimated the project with the promise of a plan and work starting within a week. This was in feebruary of 2025. I have yet to hear back from anyone at "JTM" and have moved on to other plumbing employers for this project. I would not recommend you use their services.

We contacted JTM to address an issue with out tankless water heater. The technician was prompt with…read morehis service and very professional upon arrival. I asked to be kept up to speed with what was going on. I also asked if he touch educate me on a few things with the heater. He took his time to teach me how to tackle a few regular maintenance issues on my own. We recommend JTM Plumbing.

I have ordered 3 machines with them and had major problems with all three. They replaced the last…read morelemon with a new machine and it never worked. The tank gets dangerously hot. We had paid electricians and engineers to see if there was a problem with outlets or they could figure out. Customer service doesn't care. Nothing gets resolved and it's a lot of money to be ignored. Save yourself lots of hassle do not buy. They suck. They should have people be able to facetime with you or send someone out to help or replace faulty unit. They just hope you go away but the product is unreliable, pain in ass.

I cannot give them any stars. I am in the process of filing a small claims against them to get my…read moremoney back. I have had 2 faulty machines in less than 4 years. One that almost started a fire in my basement. Luckily there was a serge protector on my electrical outlet. The second was the heating element went bad and the unit is less than a 1 year old. I went ahead and got a new heating element and I was told that a 75 year old could install it it was that easy. So I got the part and I went to the website of the company and they did not have any videos of the mega classic and how to switch out the heating element. So I called the company and they admitted that the video should of been made. I soon got the video and when I went to replace the element the video showed one person switching out the element, they said in the video it has a wing nut in the boiling tank I did not have such thing and it also took 2 people to switch it out and when I talked to someone about this they admitted too that it is not a one man job. So I turned on the machine and it still would not work. So i called the company and instead of sending out a new unit as one would think when one spends over $4,000.00 they wanted me to trouble shoot the machine as if I was an electrician/mechanical engineer. I was floored with what they made me do. I paid how much and this is the customer service I get. So I managed to meet their request and sent pictures. Now I am getting crickets back, no response. I was told too that they are going through some re-organization with the company but this is not an excuse to drop your customers and the service they should be providing. So given how they have treated me and having to give them tips on running their company I did not want to wait until they get all their eggs in a row to finally address my services which I paid for. So I have asked them for a refund and they agreed yet I am still waiting for a box to ship the machine back and getting my refund. Again all I am getting is crickets as to what the status is of my refind request. So hopefully when they get served they will be a tad more responsive.