I had no idea that coming in for a restring of my pearls would end up in such a wonderful business…read morerelationship. Grace is absolutely amazing! She has been from my very first visit. She has always treated me with the utmost kindness and respect. She's such a pleasure to talk to and do business with. That said, I do feel compelled to share an observation regarding the uncomfortable level of attention I sometimes receive from some of the male police officers/security staff while shopping. On multiple occasions I've noticed prolonged staring and a sense of being closely watched in a way that I don't see directed toward other customers. It makes me feel uncomfortable and takes away from what would otherwise be a quite enjoyable shopping experience. In contrast, the female officers have always made the environment feel much more comfortable. One officer in particular, a Black woman with short, curly salt-and-pepper hair, goes out of her way to create a consistently welcoming atmosphere. She often greets me before the staff has the opportunity to, chats with both me and other customers, and, during slower moments, can usually be seen wiping down the display cases with a microfiber cloth to make sure they're clean and presentable for the next customer. These are small but meaningful things, but they make a discernible difference in the shopping experience. Now...Back to my pearls. During my initial visit, I brought in my necklace which had been horribly restrung by another jeweler. Honestly, it looked like a toddler did it. While, I waited for Grace to grab the paperwork, I took a look at some of the beautiful pieces they had available in the store. Grace informed me that they were running a special, offering an additional 20% off of all jewelry that month to celebrate the store's anniversary. After I completed the paperwork for my pearls, I mentioned to Grace that I was interested in upgrading my white gold and diamond tennis bracelet: I intended to sell my current one and purchase a new one. She gave me the information necessary for that transaction and gave me a specific day to return so that a gentleman named Andrew would have the opportunity to give me a price for my existing bracelet. I came back on the day that she recommended and brought some other pieces that I no longer wear as well. I ended up selling the pieces (for a bit less than I thought I would get), but after talking with Grace, I realize that another diamond tennis bracelet might not be the way to go. She asked me if I had any interest in yellow gold. I told her that I haven't worn yellow gold since I was a child and that it's just never been my thing. She told me that it would look beautiful on my skin given my complexion, and she brought out a set of gold necklaces that were not shown on the floor for me to try on. I had to admit... She was right. Based on the aesthetic I told her I wanted when I was planning to get a new diamond tennis bracelet, the pieces that she showed me aligned much more with my vision. Essentially the conspicuous detail of the craftsmanship was much more impressive (to me) than the "bling". I ended up leaving with a completely different bracelet than I expected, but every time I look at it, I'm so much happier than I ever was with my diamond tennis bracelet. When I came back to pick up my pearls, Grace showed me some other lovely pieces that they got in... which I'm also considering adding to my collection. I love that Grace took the time to truly learn and understand my aesthetic, as well as my rationale behind it, as opposed to just selling me the first shiny thing. After I purchased my new bracelet, she confided in me that she was really glad I didn't buy the diamond tennis bracelet I had my eye on, even though it was a more expensive piece, because this item, in her opinion, looked so much better on me. What started as a simple visit to get my pearls re-strung has become the foundation of a long-standing business relationship. I appreciate that I have one dedicated person that I can go to, who has taken the opportunity to get to know me, not just as a potential customer, but as a person and is able to make recommendations from that place. I don't think enough businesses understand or value the importance of that business relationship. I'm currently planning to purchase a few additional items (that I otherwise had no intention of buying) simply because I value this relationship, I want to support the business, and because Grace took the time and care to gently push me past my comfort zone and help me to evolve my aesthetic. I've already referred this business several times and I am looking forward to many more future visits and future purchases.

Great prices. Knowledgeable staff. Very convenient location. It's a family business and not one of…read morethose "chain" jewelry stores. I've now bought two watches there and will certainly come back again!

John D. is an awesome person to work with on a watch purchase. Not only is he a wealth of…read moreknowledge on current models, but he knows the background on the watches. He and the crew in Pentagon City are an outstanding team, and you will know from the beginning they are interested in you as a person. After 15 years as a customer, I can say there is no better place in the area to buy a fine timepiece. Stop in and see John D. and Robin. They are fantastic.

Quick Background on premiere watches: Some premier watches don't have their own dedicated store…read morewhere you can walk in and buy the watch. As a result, you can either put in a request for a watch when it becomes available or buy one through an authorized dealer. Tourneau is an authorized dealer for many brands. I had been searching for months and finally found the perfect pre-owned watch on Tourneau's website. I purchased my watch online and picked it up in-store. Tourneau is located inside of Pentagon City Mall. The mall has garage parking or you can easily arrive by taking the metro train. I walked in, was greeted and I stated that I was there to pick up my watch. The associate took some information and headed to the back. After a few minutes, he stated he could not find my watch and asked if I dropped it off for repair. I said, no, I purchased a watch on-line. After finding my watch, the associate approached me and proceeded to present my watch to me standing at the display counter. Confused I said, could I go sit in the premier seating to view my watch? He stated okay. At this point, I was not offered any complimentary or celebratory drink even if it was water. I examined the watch, while he lacklusterly told me about the protection plan. Next, the conversation gave the illusion that this purchase was coming to an end with a bag and a thank you. However, I asked how do you care for the watch? He told me some important information and the transaction was over. Honestly, I had been waiting for this day for a long time. So I expected a warmer welcome, some excitement about my first big watch purchase, maybe some history on the specific watch, a discussion of any features of the watch and how to ensure longevity properly without being promoted. Unfortunately, it was a moment that I can not get back and the experience left a lot to be desired. I will say I purchased the watch at a great price, however if you're looking for a superior watch buying experience this may not be the place for you.

Took my Tag Heuer Watch in for repair. Tag did not make it easy to get parts so I had to climb the…read moreladder. After I was successful in getting the parts these guys fixed my watch in a jiffy and for a fair price. I love my Tag watch but they are trying to make you do all servicing in New Jersey. Not cool. My $200 repair would have been almost $600 if I sent to NJ.

Local small business that did a great job quickly fixing my uncle's watch. Thank you for your…read moreexpertise and kindess.

I worked with Lenkersdorfer customer service representative Najia while trying to track down a…read moreblack alligator strap for my Cartier Drive. Let me just say up front: the Cartier boutique in Tysons is the worst. Absolute worst. They don't answer the phone, their in-person service is horrible, and after enough frustration I had to escalate to Cartier at the national level. That's when I was pointed toward authorized retailers, which is how I found Lenkersdorfer and Najia. What a difference. I gave Najia the specs for my watch (which is discontinued), and she quickly tracked down the correct strap at a reasonable price. No runaround, no nonsense, just straight service. Because of that experience, I'll never bother with the Cartier boutique in Tysons again. My loyalty is with Lenkersdorfer moving forward.

Great selection of watches! Even though I did not purchase, there was no issue with going around…read moreand trying on different pieces. The Tudor space is also a great fit and the reps who work in it are also very nice!

Super cheerful and knowledgeable young lady worked at one of the stations of this Invicta watch…read morekiosk. I also learned that Star Wars has an exclusive licensing agreement with them. The kiosk itself had plenty of open space around it so you did not feel cloistered by the flow of foot traffic. No surprises there - Tyson's Corner has a solid design. I did not buy a watch today (since I recently purchased something different). Still - seeing young people that helpful always brings a smile. If you (or someone you know) have a desire for either an Avengers or Star Wars themed and officially sanctioned time piece, check out this Invicta kiosk. I was certainly surprised by the scale and variety of options. Wrist clock well, my friends.

Brand new store!!! Friendly service they have a deal going with buy 2 get 4 more watches free!!read more

I had such a wonderful experience at the jewelry doctor! I brought in three rings, two needed the…read moreprongs smoothed so they wouldn't snag on my clothes and the other the stone fell out. I shopped around before coming here and not only did they offer me a very fair price but their service was also exceptional. Everyone was so kind, patient, and knowledgeable. They took the time to explain the repair process and really paid attention to every little detail. I actually learned a lot about how intricate jewelry work really is, it's definitely not as simple as it looks! When I picked up my rings, they looked absolutely perfect. You can tell they truly care about their craftsmanship and their customers. I highly recommend this place to anyone looking for trustworthy high-quality jewelry repairs or service. I'll definitely be coming back!

I came to the Jewelry Doctor regarding a loose stone on my engagement ring. They were able to see…read moreme quickly & had a very quick turnaround time. They even polished the ring & my wedding band as well! I also have a one year warranty if the stone becomes loose again, which I feel speaks highly of their customer service. I definitely recommend!

Buyer beware Movado does not accept returns no exceptions. No matter if you purchased it 10 min ago…read moreor 2 min ago they absolutely will not return your money. They will not inform you before you purchase your watch. They will only point at the small sign and look at you like your crazy for even asking. I thought Mavado was absolutely one of the best companies but I was wrong. Even their employees think that Movado is wrong for having that policy. They would change it if they could but all they can say is not up to them. Shame on you Movado you should listen to your employees and your customers. 1 star for the employees they're awesome people. You have been WARNED avoid Movado outlets. I would recommend Kay's Jewelry for purchasing they have a 30 day return policy and the latest watches out. Movado outlet does not :(

Will not recommend Helzberg ever again. I am dissatisfied with their costumer service and never…read moreever again coming to get anything from them. They do not care even when you are 5 star costumer, they just don't care. All they want is to sell their jewelry and get your money asap. Do not shop there!!!!

What an unexpected surprise on a rainy Tuesday afternoon followed by an even more unexpected yet…read morepleasant experience at Helzberg Diamonds. We decided to browse their selection of engagement rings and to inquire about custom designs, production time, and warranty but got so much more during our visit. Dominic took his time to complete a sizing, explain the history of the store and all it has to offer. His coworker took the time to walk us through the custom design process from start to finish using Helzberg's online platform. The options for a custom design is endless. They are able to create rings from ideas, photos, or the likes using the CAD system to create exactly what you want it and how you want it. I've never been to a Helzberg Diamonds before this day but based the customer service, attention to detail and professionalism, these things made me happy to have decided to choose this jeweler to assist with finding the perfect engagement ring.