I had no idea that coming in for a restring of my pearls would end up in such a wonderful business…read morerelationship. Grace is absolutely amazing! She has been from my very first visit. She has always treated me with the utmost kindness and respect. She's such a pleasure to talk to and do business with. That said, I do feel compelled to share an observation regarding the uncomfortable level of attention I sometimes receive from some of the male police officers/security staff while shopping. On multiple occasions I've noticed prolonged staring and a sense of being closely watched in a way that I don't see directed toward other customers. It makes me feel uncomfortable and takes away from what would otherwise be a quite enjoyable shopping experience. In contrast, the female officers have always made the environment feel much more comfortable. One officer in particular, a Black woman with short, curly salt-and-pepper hair, goes out of her way to create a consistently welcoming atmosphere. She often greets me before the staff has the opportunity to, chats with both me and other customers, and, during slower moments, can usually be seen wiping down the display cases with a microfiber cloth to make sure they're clean and presentable for the next customer. These are small but meaningful things, but they make a discernible difference in the shopping experience. Now...Back to my pearls. During my initial visit, I brought in my necklace which had been horribly restrung by another jeweler. Honestly, it looked like a toddler did it. While, I waited for Grace to grab the paperwork, I took a look at some of the beautiful pieces they had available in the store. Grace informed me that they were running a special, offering an additional 20% off of all jewelry that month to celebrate the store's anniversary. After I completed the paperwork for my pearls, I mentioned to Grace that I was interested in upgrading my white gold and diamond tennis bracelet: I intended to sell my current one and purchase a new one. She gave me the information necessary for that transaction and gave me a specific day to return so that a gentleman named Andrew would have the opportunity to give me a price for my existing bracelet. I came back on the day that she recommended and brought some other pieces that I no longer wear as well. I ended up selling the pieces (for a bit less than I thought I would get), but after talking with Grace, I realize that another diamond tennis bracelet might not be the way to go. She asked me if I had any interest in yellow gold. I told her that I haven't worn yellow gold since I was a child and that it's just never been my thing. She told me that it would look beautiful on my skin given my complexion, and she brought out a set of gold necklaces that were not shown on the floor for me to try on. I had to admit... She was right. Based on the aesthetic I told her I wanted when I was planning to get a new diamond tennis bracelet, the pieces that she showed me aligned much more with my vision. Essentially the conspicuous detail of the craftsmanship was much more impressive (to me) than the "bling". I ended up leaving with a completely different bracelet than I expected, but every time I look at it, I'm so much happier than I ever was with my diamond tennis bracelet. When I came back to pick up my pearls, Grace showed me some other lovely pieces that they got in... which I'm also considering adding to my collection. I love that Grace took the time to truly learn and understand my aesthetic, as well as my rationale behind it, as opposed to just selling me the first shiny thing. After I purchased my new bracelet, she confided in me that she was really glad I didn't buy the diamond tennis bracelet I had my eye on, even though it was a more expensive piece, because this item, in her opinion, looked so much better on me. What started as a simple visit to get my pearls re-strung has become the foundation of a long-standing business relationship. I appreciate that I have one dedicated person that I can go to, who has taken the opportunity to get to know me, not just as a potential customer, but as a person and is able to make recommendations from that place. I don't think enough businesses understand or value the importance of that business relationship. I'm currently planning to purchase a few additional items (that I otherwise had no intention of buying) simply because I value this relationship, I want to support the business, and because Grace took the time and care to gently push me past my comfort zone and help me to evolve my aesthetic. I've already referred this business several times and I am looking forward to many more future visits and future purchases.

I came in to have an old inexpensive watch band replaced and the pleasant older man that helped me…read morefixed my watchband in about three minutes and refused to charge me. He said come back when we can help you. This store is a gem!

Amazing experience. Jason K. was terrific, knowledgeable, great communicator, and most of all,…read morepatient. Hope to do more business with Jason and Bucherer/Tourneau.

If you can get your watch repaired ANYWHERE else, avoid this place. I had to take my Tag Heuer…read morewatch here for a repair. I dropped it off 2 months ago. I had to affirmatively call them nearly four weeks later to ask for an estimate. They sent it to me that day. I then emailed twice approving the work (as directed in the estimate), no response. I called a couple days later and approved the work. Then a few weeks later I received the estimate again! Confused, I called and said I already approved this. They tell me, yes you did and we already started work, sorry for the confusion. Having heard nothing for a month since that last call, I call again today and am told I have not approved the estimate yet so no work has begun. I cannot believe how disorganized this business is. The manager did not seem to care at all that they have so spectacularly fumbled my repair. At this point, I don't ever expect to get my beloved and expensive watch back.

This young man knew just what he was doing and I trusted him completely to fix 2 broken watches. If…read moreever I need another watch repaired, I'll head right over to Charley's Watch & Clock repair. The price was reasonable and he moved fairly quickly. 5 Stars in my book.

Joon took a lot of time to try to find a new movement for my beloved 24 year old Seiko watch…read more Unfortunately, Seiko had discontinued the movement and did not have one that would fit. I wanted to pay him for all the time he spent communicating with Seiko but he would not accept any money from me. He has helped us in the past with a ship's bell clock that we love and I know he is a very honest man. I would trust him with your precious items.

I wanted to give a shout-out to Paul Mazhar for his help in finding a special gift for my wife to…read morecommemorate the birth of our first child. Paul showed me Lenkersdorfer's wide selection of women's watches and helped me settle on a Cartier Panthère. My wife absolutely loves the watch. Paul was also there to help size it once I gave it to her, providing a great experience from start to finish. We have made purchases from Lenkersdorfer's in the past and look forward to continuing to mark life's milestones with them--and, hopefully, many more special purchases in the future. Thank you, Paul, for making such a meaningful purchase an easy and memorable experience! Dan C.

Great selection of watches! Even though I did not purchase, there was no issue with going around…read moreand trying on different pieces. The Tudor space is also a great fit and the reps who work in it are also very nice!

Super cheerful and knowledgeable young lady worked at one of the stations of this Invicta watch…read morekiosk. I also learned that Star Wars has an exclusive licensing agreement with them. The kiosk itself had plenty of open space around it so you did not feel cloistered by the flow of foot traffic. No surprises there - Tyson's Corner has a solid design. I did not buy a watch today (since I recently purchased something different). Still - seeing young people that helpful always brings a smile. If you (or someone you know) have a desire for either an Avengers or Star Wars themed and officially sanctioned time piece, check out this Invicta kiosk. I was certainly surprised by the scale and variety of options. Wrist clock well, my friends.

Brand new store!!! Friendly service they have a deal going with buy 2 get 4 more watches free!!read more

I had such a wonderful experience at the jewelry doctor! I brought in three rings, two needed the…read moreprongs smoothed so they wouldn't snag on my clothes and the other the stone fell out. I shopped around before coming here and not only did they offer me a very fair price but their service was also exceptional. Everyone was so kind, patient, and knowledgeable. They took the time to explain the repair process and really paid attention to every little detail. I actually learned a lot about how intricate jewelry work really is, it's definitely not as simple as it looks! When I picked up my rings, they looked absolutely perfect. You can tell they truly care about their craftsmanship and their customers. I highly recommend this place to anyone looking for trustworthy high-quality jewelry repairs or service. I'll definitely be coming back!

I came to the Jewelry Doctor regarding a loose stone on my engagement ring. They were able to see…read moreme quickly & had a very quick turnaround time. They even polished the ring & my wedding band as well! I also have a one year warranty if the stone becomes loose again, which I feel speaks highly of their customer service. I definitely recommend!

Buyer beware Movado does not accept returns no exceptions. No matter if you purchased it 10 min ago…read moreor 2 min ago they absolutely will not return your money. They will not inform you before you purchase your watch. They will only point at the small sign and look at you like your crazy for even asking. I thought Mavado was absolutely one of the best companies but I was wrong. Even their employees think that Movado is wrong for having that policy. They would change it if they could but all they can say is not up to them. Shame on you Movado you should listen to your employees and your customers. 1 star for the employees they're awesome people. You have been WARNED avoid Movado outlets. I would recommend Kay's Jewelry for purchasing they have a 30 day return policy and the latest watches out. Movado outlet does not :(

Will not recommend Helzberg ever again. I am dissatisfied with their costumer service and never…read moreever again coming to get anything from them. They do not care even when you are 5 star costumer, they just don't care. All they want is to sell their jewelry and get your money asap. Do not shop there!!!!

What an unexpected surprise on a rainy Tuesday afternoon followed by an even more unexpected yet…read morepleasant experience at Helzberg Diamonds. We decided to browse their selection of engagement rings and to inquire about custom designs, production time, and warranty but got so much more during our visit. Dominic took his time to complete a sizing, explain the history of the store and all it has to offer. His coworker took the time to walk us through the custom design process from start to finish using Helzberg's online platform. The options for a custom design is endless. They are able to create rings from ideas, photos, or the likes using the CAD system to create exactly what you want it and how you want it. I've never been to a Helzberg Diamonds before this day but based the customer service, attention to detail and professionalism, these things made me happy to have decided to choose this jeweler to assist with finding the perfect engagement ring.