I just had the most amazing massage and facial I've ever had in my life. Shannon gave me the most…read morerelaxing , thorough, massage. Every time she moved to another body part I thought THAT was my favorite part of the service. The facial provided by Shannon was, *chef's kiss*. Not to mention how sweet Stephanie was at the front desk! I've never had a spa experience go that well from beginning to end. I will most definitely be coming back. Thank you all for an amazing experience for my anniversary!

I ordered a gift certificate for my daughter-in-law from here using their web page. It was super…read moreeasy to order. I requested it be sent to my email and printed it out for a Christmas gift. We do not live in the Charlotte area so I was thankful it was so easy to located (using Yelp of course). I am sure she will really enjoy her experience based on the reviews and the pictures on-line.

Lovely massage service! My first time here was delightful and relaxing. On arrival, I was offered…read morebeverages and waited just moments before being whisked away to the ladies changing room. A robe, slippers and a spa bag for my belongings was already prepared - a nice touch. I started with the salt cave experience. It was relaxing and I was cautioned that anything I brought into the room would have a salt residue afterwards. I didn't really notice a salt residue at all, even on my wet hair. The spa music and the lounge chair did make for a quiet transition from my busy morning into peaceful relaxing mode. Afterwards, I enjoyed a bit of time in the relaxation room. For hot tea, each day they have both a caffeinated and a decaffeinated option. It was served on a cute tray with honey and sugar options. Last, my 90 minute massage. A choice of scalp massage or foot massage was offered and I opted for the foot massage without hesitation. I requested medium pressure and only asked once for a bit less pressure in a sensitive area of my lower back, and my therapist was quick to adjust. I chose the lavender blend massage oil and it smelled lovely. Special attention was paid to my shoulders where I carry most of my tension. Having booked only a couple of days in advance, I did make a deposit of 50% up front and was already within the cancellation window. If more than one service is confirmed, a 20% gratuity for each is automatically added but that was well explained up front and during check out. I noticed a list of monthly membership options during checkout and I'm actually considering joining. It was easy to get an appointment and very relaxing, though I'd probably skip the salt cave and go right to the massage or opt for a facial next time.

If you're used to high-end spa experiences, you will be disappointed. It's small, there are no…read moreamenities included with the services, and even simple things like warming the hot oils had to be requested instead of being part of the normal experience. I booked a rooftop couples massage a month in advance. When we arrived, they told us the rooftop was closed, even though they had already taken my deposit for this service. The weather was perfect, they then offered to set up the rooftop quickly if I paid an extra $200. The manager rushed me to make a decision on the spot about whether I wanted to pay extra for the rooftop or move to a very small, not aesthetically pleasing room instead. This completely took away from what was supposed to be a relaxing experience and didn't make sense because this was the service I originally booked. The management and staff aren't professional or accommodating. Very strange experience. Following up on Kristy's message here: Urbanna spa accepted a deposit for a rooftop spa appointment. The only reason I booked with Urbanna spa was for the rooftop experience. I intentionally booked on the first day of spring, the weather was 77° with sunny skies and they told me the rooftop was closed after I arrived and checked in. I asked to reschedule on a day the rooftop was open, but no staff could confirm when the rooftop would be open. Kristy (who was not present during my appointment) claims alternative options were offered. Just want to clarify that this is also not true. The only option they gave me tiny room I've attached. I was told management would follow up with a call after my service but Kristy's comment below is the only follow up I've ever received from Urbanna spa. This is not your traditional spa experience. If you're used to high end spa experiences, this will feel very low quality. I highly recommend Woodhouse or Spa At Ballantyne if you're looking for that high-quality experience. Thank you, Kristy, your comments below are a perfect illustration of the quality of service at Urbana.

The service was professional, and the massage was done with care. Overall, a positive experience,…read morethough the temperature in the room was a bit low

Saw Mary H for a massage and would recommend this business and masseuse. She was so knowledgeable…read moreand made me feel so comfortable throughout the massage. She used PNF techniques that assisted with my alignment and helped decrease muscle knots quickly that I've been working to get out on my own for months. I will be going back! Easy location and great price for the quality

Great experience! Staff were great and the massage was exactly what I needed. Thank you Woodhouse…read more for a wonderful time

My husband sent me here for my birthday. Was highly disappointed in the front desk staff and things…read morewere rushed and not customer friendly. If you are going to charge these prices please learn how to be around people.

It's a very nice day spa and very expensive. I would say it needs to be updated but not having…read moreanything else like it in charlotte makes that difficult. We sat by the pool and had lunch. The menu is not great considering the clientele, and the food was just okay. They do NOT tell you at the pool that 24% gratuity is included. My facial was wonderful and relaxing.

My friend and I visited the Spa at Ballantyne on a Friday evening for massages. Overall, we had a…read moregood experience. The staff were kind and helpful and both the spa and waiting areas were tidy. This spa boasts a lot of amenities (indoor and outdoor pool, sauna, steam room, etc) that are able to be used during your visit. Our massages were later in the evening (6 pm) so a lot of snacks and beverages were already put away for the day once we finished our massages. It's always a treat to visit this spa when I'm in Charlotte and this visit was no different!

My experience here started off a little rocky. My friend and I arrived at 2:10 p.m. for our 2:30…read morep.m. couples massage. We entered through our hotel and sat in what we later found out was the yoga studio waiting area. We were clearly seen by two employees, but no one greeted us or asked if we needed assistance. Around 2:25 p.m., I finally asked about our appointment and discovered we had been waiting in the wrong place. I was surprised that no one thought to check on us. If the yoga studio was closed, it seemed unusual to have guests just sitting in the waiting area without anyone saying anything. Thankfully, Sydney quickly stepped in and completely turned the experience around. She was kind and incredibly helpful. The massage itself was fantastic and more than made up for the rough start. Sydney and Alesia were both attentive and made us feel very welcomed. Overall, we left happy, and I would recommend them. If you book a massage, definitely ask for Sydney, Logan, or Alesia--they were absolutely amazing!

This review is for the studio! There is a separate entrance from the spa with its own desk. The…read morereceptionist at the desk was so kind and helpful. I couldn't figure out how to sign up for yoga online beforehand, but she was able to help me in person! I took the baby & me yoga with Sarah, it was SO fun and she was great!!! Baby had their own blanket and she included stretches that include lifting/holding baby. If baby was crying, she held him/her so we could continue. It was an amazing workout and I felt so refreshed afterwards! The studio is lowly lit, good temperature and good vibes. Bring your own mat but they provide any needed additional materials. I love that they have a large changing table in the bathroom too. Will be back!

Total bliss -- every single time. I first discovered them after an incredible 80-minute massage at…read moretheir Oakhurst location, and I've since been back many times to both their Dilworth and Oakhurst spots. I truly love them both. The moment you walk in, everything feels calm, grounded, and completely zen. Over the past year, I've seen several different massage therapists -- not because I didn't love any of them, but because I genuinely wanted to experience them all. Every single one was wonderful. But after happily "researching," I've officially settled on my absolute favorite... Samantha! Now I book with Samantha every time for the most heavenly 80-minute massage, followed by 30 perfectly peaceful minutes in their sauna. It's become my little monthly ritual, and I look forward to it every visit. The pressure, the ambiance, the warmth -- it's always just right. Already counting down to my next appointment.

Love this monthly ritual I've started! You check-in and choose your fragrance. They have a small…read moreretail space with candles of their fragrances and magnesium sprays, etc. My massage therapist asked how I was doing/feeling and anything to target or to not mess with. I thoroughly enjoy my massage every month . The staff are friendly, the decor and music are all so relaxing. Highly recommend!

Great place, clean, comfortable and friendly staff. Large…read moresauna rooms with 2 plunge pools Highly recommend to check it out

Beyond awesome experience and a MUST for anyone into wellness and self-care! Sauna House opened not…read morelong ago and it's a hit! Whether you're craving a tech‑free reset, better sleep, or just a needed pause the Finnish‑style saunas and cold plunge baths will get you right! Located in W Morehead St in the Wesley Heights neighborhood of Charlotte. You can rop‑in and use the main sauna rooms and cold plunge, or book a private suite with friends. It is so much fun and taps into your wellness needs. Also makes a great gift idea for friends! Stop in and get the wellness infusion that you deserve!