We needed David's services last weekend. I called him on a Friday, and we met at a restaurant on a…read moreSunday. He was very professional and friendly. We recommend him.

David was an absolute life-saver to me! I called and drove around trying to find someone to…read morenotarize my I-9 documents for my new remote position, and finally found him! He was incredibly helpful, kind and understanding - willing to suggest a place to meet me to check the documents and make sure I had everything I needed completed. I will definitely keep him in my back pocket for anything I need notarized! Thanks, David!!!

Amazon shipped the wrong package. I brought it here because I saw the UPS logo. He charged me 5$ to…read morere tape the box. This was my first and last visit.

Sam at Arbor Pack N Mail is very helpful, friendly, professional, and delivers excellent customer…read moreservice! I would never go anywhere else to mail packages. He mailed two very fragile, large items for me - a guitar and a framed piece of art in glass- from Ann Arbor to California and they both arrived in PERFECT CONDITION. He packed them so well and I was really impressed! The price was a bit high, but you get what you pay for. If you want quality work, then you have to pay for it. It was worth every penny. I highly recommend Sam and Arbor Pack N Mail.

This UPS Store really saved the day for me. I had to ship 3 boxes of rare books, and needed boxes,…read moretape, and a lot of patience and help. Five stars and three cheers for a lovely young man named Dallas who helped me get everything right and get my items shipped. Best Customer Service ever! Thank you so much.

I am extremely disappointed with the customer service I received at this UPS Store. After living in…read moreAnn Arbor for the past three years, this was one of the rudest and most unprofessional customer service experiences I have encountered. I have owned and managed my own business for 25 years, so I understand how important customer care and repeat customers are. I live in Ann Arbor during the fall and frequently ship items back and forth to California, so I regularly use shipping services. I needed to ship two footballs and was fully prepared to pay for the box, shipping, and insurance. However, when I asked to use a small piece of tape to seal the box, I was told I had to purchase an entire roll. The manager was rude and repeatedly stated that their policy is not to provide any supplies to customers. When I asked what it would cost for them to simply put the two footballs in a 14x14 box and tape it, I was quoted $18.99--before the cost of supplies and shipping. My issue was never with paying for legitimate services. It was the petty refusal to provide a small piece of tape, combined with excessive additional charges and a rude, dismissive attitude. This was not my first negative experience at this location--just my last. If this location is independently owned and operated, I hope the owner takes the time to review the pattern of one-star reviews and considers making changes. Consistent negative feedback about customer service should be taken seriously. I cannot recommend this location and will not be returning. There are too many other shipping options available to continue giving my business to a place where customers are treated this way.

The store was very clean and presentable. Pleasant atmosphere. The staff were also clean and…read morepresentable with pleasant demeanor. However my only complaint was that they were not very knowledgeable and needed a manager who would not be there till the next day. Unfortunate. Luckily I found a place that did know.

I was thrilled when they installed the DIY Amazon return kiosk because then I do not have to…read moreinteract with any of the staff, all of which seem the be riding hard on the F**k This Job Tiktok trend. I've seen happier people picking up trash on the side of the road. All that being said, having zero customer service skills does mean that they move their lines pretty quickly. So two stars for efficiency?

I called Ben and a couple of different agencies on 7/03/2020 when I found out that our son (who was…read moremoving from California to Michigan), had to have a Michigan No Fault Insurance policy before he could pick up his new car. Ben responded on a holiday and reassured me that he and Josh, his staff associate, would take care of the insurance needs as soon as possible. Ben also informed me that my son was able to transfer the coverage from State Farm in California to Michigan with ease. Thanks Ben and Josh for your empathy (I was in a bit of panic when I first called) and professionalism! You truly are "Here to Help Life Go Right!"

Excellent service. Everyone I've encountered at this office has been consistently friendly,…read moreefficient, knowledgeable, and thorough. I recommend Ben Torres unreservedly.

Without question the most responsive, the most caring the most kind and the most understanding…read moreinsurance and tax professionals. The owner is an exceptional individual. The insurance and tax professionals on staff will take care of you like you're family. There are very few businesses left that operate like GN does. Thank you for always taking great care of me even in times of great stress when I wasn't at my best.

i called several CPA offices, and Neville from Great Northern Tax was the first one to respond back…read moreimmediately. He was very knowledgeable and helpful in helping us find a better solution to our unique situation. We will be recommending him to our family and friends for any tax needs. Thank you Neville.

I had a approx 20 pre-labled packages that I dropped off. Asked for a receipt. The UPS Store rep…read moresaid I couldn't have one because it was too many. The next time I took pre-labled stuff to my favorite UPS Store (Brighton) and told the guy what the Plymouth Rd guy said. The Brighton UPS rep said, "Yeah, that's not a thing. You always get a receipt if you request one." Go to the Brighton UPS Store. They are the best. Really.

WORST service delayed my refund by 3 weeks. They did not place the new shipping label over the…read moreoriginal label--they used it to close the bag. So the package was returned to me. When I tried to have it returned, I had to call the vendor to issue a new return label and invoice. When I asked the UPS clerk if they could print these, he said it would cost me $6.40 to use their computer, print and retape the bag. It was due to THEIR mistake of using the return label to close the bag to cause this whole turn of events! Incompetent and unwilling to acknowledge that they caused me this problem. I don't trust that they can ship reliably. Never using this store again--I trust the store across town and I will use them going forward!

Starla did our taxes quickly. We got there just a few days before April 15th. The fee was…read morereasonable.

Starla provided me with excellent, prompt customer service and expert tax advice at a very…read morereasonable price. My taxes were complicated but her highly developed skill and knowledge was applied to help me understand the situation and file with confidence. I am so pleased with her services and can recommend her highly to others.

Wish I could give this place more than 5 stars. I rushed in here to get some important health…read moredocuments I desperately needed printed asap before a major surgery. The staff were incredibly kind and helpful and made sure to get my prints completed before the store closed. I'm touched by and thankful for the service I received here during such a stressful week.

My package never gets there next day when I do next day shipping dumb company I wouldn't recommendread more