Om Bistro was one of my favorite places since years being purely vegetarian restaurant. Had few bad experiences in past like stale food, bad taste and lack of commitment. Somehow was able to manage because of only restaurant provides 100% vegetarian food. But in last couple of visits, I had very bad experiences. Many times they don't even pick call to take order. You have to go there, order and wait for 30-40 min outside. The guy at the front needs to learn some basic etiquette on customer service. You may feel like your ordered food is on his mercy. I ordered food today in person as they did not pick call multiple times, he denied for Pizza which I agreed. I was told, rest ordered food will be ready in 25 min. I went out and was waiting in my car. In 25 min, when I came in to pick my order, he told me that my order has not even started and will take another 35-40 min. I lost patience and returned my order. I told this is unaccepted and he reacted as if does not matter and simply returned my order. I am tired of their poor management and worst workmanship. read more

Stop selling and taking order and providing stale food , this is 2nd time we ordered Dosa and had the food poisoning. I am planning to repot to AZ Food division and have taken the food photos. read more

Not sure what all the negative reviews are about and I don't have time to read them. I'm usually too lazy to review places but I love this place and hope they get more business! This is my go to place for Indian food even though it's not the closest place for me. Great bold flavors and the service I find to be decent. Always has nice guys behind the counter. Their food does run spicy so I go for mild. Best veggie samosas ever. Give this place a try and decide for yourself read more

We went for Team Lunch and food was ok. Didn't like they keep plates and water cups made out of thermocol. Uncomfortable to eat in them.

Food was absolutely delicious. Service was great. All people behind counter were very genuine. We dined in, our food was hot and served on time. They also have mithais which are also good. Very clean. Self service. read more

There food is tasty but found hair in the jalebis and the chaat smelt really stale. Pastries are small and could be less pricey for the small size. Overall, there lunch menu is worth it and was delicious but they could improve in some areas for sure. Masala Dosa was great. read more

I really love the food here. Tons of flavor! The guy who took my order answered all of my food questions and was great. My goal is to try every curry on their menu. Tuesday nights are great for that because they have buy 1 full price curry and get 2nd 1/2 off. read more

I've had Om cater for me a few times and have eaten via delivery or in restaurant countless times. The food and service is always amazing!

Today went to Om Indian Bistro 08/16/2023 12:30 PM Lunch with a couple of friends. Waited in line for 5 minutes, and the previous customer who already placed the order still talking about personal stories with the billing person . They were discussing for more than 5 minutes about some other personal stories and our line of customer increased 5 to 6 members waiting. I asked him can you make it fast and tone from the biller is very bad and said if u want food wait in the line else go to different restaurant . He refused to take up my order. The next person in the line who asked the same question to the biller and he said the same thing go to other restaurant if you dont wait in the line. I am one of the regular customer for this restaurant for more than 5 years and the biller who knows me lot well But I did not expected this bad customer service / bad behaviour. I know he is not the owner of the restaurant and he works there . I am still wondering about this rude Behavior from Om Indian Restaurant and not sure why this kind of rudeness to customer. Every one want to have some good time in the restaurant . Please server the good food instead of serving bad customer experience / bad behavior. read more

This place is absolutely delicious. I came here for the first time last week and I've already been twice! I am making it my mission to try something new each time I visit. Love love love this place. read more

The food is good and the place is clean, but their service needs a lot of improvement. I have visited this place a number of times due to my love for north-Indian and south-Indian food. My personal favorite are Masala Dosa and Samosa which, so far, always fulfilled my craving and remained consistently tasty; not to forget the best offer they give of two Dosa for the price of one, every Tuesdays. However they still have to improve on the watery Sambar they give along with the Dosa. They have a variety of vegan Indian dishes as well 'Chats' ( which is a kind of an Indian snack). This spacious restaurant also has a variety of desserts and sweets which is well displayed near the billing counter. For entertainment they have TV playing Bollywood songs, clean restrooms and therefore is a good place for family and friends. The only aspect I would like them to improve is on their service. On two separate occasions my husband and I experienced a long wait time, even though we arrived well before the other customers. During this quarantine period, they do allow dine-in as well as take-out. I would recommend this place as I still go there and hopefully they will improve on their service. read more

The staff is always so friendly and helpful since I haven't a clue what to order. I frequently get the lunch box to go since it has a couple of curries to try along with rice and a tiny dessert and I am NEVER disappointed. I've also tried the honey soaked pastries and OMG heaven read more

DELICIOUS FOOD! I'm an Indian and this is one of the best options in the Valley! Yummy dosas, great chutney and sambar, and delicious vada pav! The service is excellent as well. Five stars all the way! read more

This being my second visit here I can pretty much conclude my experience here with 2 stars. Let me start off with the positives. The place has a really huge dining area with great Indian music and really courteous staff. On my first visit here we ordered paneer puff(3/5) mushroom puff (3/5), pani puri-(what the heck?!?) and chole batura (decent). We weren't sure if we'd come back as the food did not knock our socks off(really good Indian food usually does) plus it's an all vegetarian restaurant. My second visit here today was because I happened to be here in the area during the lunch hour. I decided to take the special lunch box which comprises of 2 curries, naan bread, rice, raita (yogurt) and a dessert. Today they had palak dal and paneer masala, naan bread, raita, rice and gulab jamun. I KID YOU NOT WHEN I SAY THE QUANTITY OF EACH WAS MUCH LESS THAN IF YOU WERE TO RECEIVE A SAMPLE OF EACH ITEM! Did not even have enough gravy to finish my meal and I was still so hungry by the end of it I ended up ordering Hakka noodles and chilli gobi. The Hakka noodles was mediocre at best, the chilli gobi tasted good though not really of the authentic chilli gobi. But it tasted pretty good. The place has average vegetarian Indian food and may have more items on the menu which could be good, but I don't think I can stress enough about the quantity of food you receive for the prices. Especially the accompaniments. And when there are better Indian restaurants serving better food around. The lunch box is a total rip off, more like a snack box. This maybe my last visit here as neither the quantity can be justified nor the food is punch-you-in-the-face-fantastic. read more

The restaurant is pretty new which is a sister concern of Chennai Chettinad. Has lot many options to choose from. I ordered plain paratha and mini idli which tasted just OK. The paratha had oily smell and mini idli was too dry for my kid. So the taste is just OK and not that great.The food is served with small plastic plates which is not comfortable. The price is reasonable. Would give it a second thought to visit again read more

So I love dining out and would love eating outside almost at most of the places. Sometimes the thing I don't like about some of the Indian restaurants(and I'm not generalizing anything here) is that they just take it for granted that Indians will visit a restaurant like this and it doesn't affect in a way how they provide service thereby. I was told that they can't split the bill as there are a lot of people waiting in the queue. I mean, what? Ofcourse I didn't act right then but didn't feel happy at all. The food overall was okay there are a lot of factors which determine a restaurant's quality. read more

Wanted to check this new restaurant in the neighborhood and ordered take away for dinner. Now we regret. WORST FOOD EVER! Ordered veg kothu parota, Hakka noodles and fried rice. Kothu parota quantity was very less for the price and was not fresh. Looked like it was made out of frozen parotas. Fried rice looked like left over rice mixed with some sauce and carrot. Highlight was the Hakka noodles( !!) . No GOOD words to describe what we got . None of the food was edible. Tasted so weird that we ended up thrashing them all.We ordered these as we know how delicious they taste back in India. We didn't expect it to be good like that but atleast it should show some justice to the name. I don't think we would ever go back there. Wish Yelp had negative rating!! read more

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Will list out the pros and cons for this much overrated and expensive place: PROS: - Clean/Nice ambiance - Variety of Dishes - Bakery/Ice Cream section - Location is convenient (probably why this place is running still) - I had their Chaat, Curries, and Dosa (Dosa and Chaat was good) Neutral: - Staff is ok. The person at the register didn't really seem to want to be there CONS: - Prices are very high for the Phx area (and i'm from SF area) - Food quality is ok. The Curries are mediocre and the Naan was not that great either (don't go there for their north Indian Cuisine) - there are many other places much better - They use paper/foam/plastic products. Way too much trash and considering their prices they should be able to afford real silverware/dishes/cups I wouldn't go there again due to the prices and what you get for it. There are many other better restaurants in the valley that are a nicer, with better food quality, sit down with real silverware and a more attentive staff. read more

I like the thali on the weekend. They have a very good choice of food, sweets and cake. read more

OM Indian Bistro - Indian Near Me - Phoenix, Arizona

-Excellent food. -This past Saturday was my first time at the restaurant and it is worthy of placing it on my regular "take out" list. -The other reviews were pretty mixed; however, we tried it based on a friend's reference and I am glad we did. -Ambiance is Quick Serve Indian -Nice Interior -We chose take out but eating in would be fine. The only negative would be room noise but it is similar to a Chipotle -The order was 100% correct -The portion size was large -Fresh and lighter tasting. Was not heavy like we have had at other Indian restaurants. -We asked for mild and it was a definite medium. We will make sure to ask for Extra Mild next time :-) -They have buy one get one and half off specials on Tuesdays and Wednesdays Yum. read more

OM Indian Bistro - Tuesday & Wednesday night specials =) - Indian Near Me - Phoenix, Arizona

Price: high, most dishes are $9. Food for that price: Descent, some are dishes are below average. Ambience: good - good lighting and decor; fast casual type - order and wait for your table number to be called to pick up your food. Service: very poor. Went there on Sunday afternoon. Around 1 pm. Ordered 5 dishes and each came at different times several ins apart, last 2 were 15 mins apart. Desert came before food. Many folks were getting mad at the manager for same reason. read more

This place lacks customer service and timely delivery of order. We went there this evening and ordered food to-go around 8:09pm. We waited and waited for almost 50 minutes only to see orders placed after ours (especially the dine-in orders) being delivered. We checked after 30 min and then after 40min. There wasn't any sign of the food coming. We became restless. We did a to-go order because the tables were crowded. Receiving the food after 50 minutes, defeated the whole purpose of ordering to go. We tried to give feedback to the personnel that this wasn't acceptable as we waited for 40+ minutes while seeing other orders that were made after ours being delivered. Moreover, we told them that had we known this long wait time, we would not have spent money and ordered in the first place. However, they were not open to any form of constructive feedback. Rather they suggested that we should have understood. The thing that got us ticked off was the response that only dosas would come sooner and other things would come late. We asked that why don't they give a heads up at the time or ordering that it would take 'x' minutes based on the items ordered? If we know that it'd take 40-45 min, we would decided to not order and stay there that long. The answer was "how do we know? It's crowded. You have to understand".. Seriously? Is that the kind of response you get in Olive Garden, Maggianos or On the Border or any other restaurant? At least set the expectations at the time of ordering so we can decide whether to wait that long or not. Can't you at least say Sorry and take responsibility, instead of taking customers for granted? I would think three times before going to this place again. read more

Excellent food. We catered a wedding rehearsal party, and the food was very tasty. Both veg and non veg choices were delicious. Behl puri was the best..better than many places in Mumbai. read more

I tired papdi no lot and sev usual! Papdi no lot was awesome, reminded me of my hometown in India! Definitely going back to try other dishes! read more

We were really excited that this restaurant was opening up in town close to where we do our grocery shopping. They didn't have their timings posted on yelp so we went to their website where it said open 11 to 9.... Finally!!! an Indian restaurant open through the day, I think to myself. So we get there at around 3 30 pm today and were greeted with a closed door which had their timings as " closed daily from 2 30 pm to 4 30 pm". A paper taped to the door said, " We will open by 4 30 pm " . Now I am not really sure what they mean when they say "..... BY 4 30 pm" !!! Do they mean we will open before 4 30 if we wish to, depends on our mood, but if not we will open by 4 30 for sure.!!! Anyways, since we were already their, we decided to wait for an hour. When we got in I asked for the owner. A lady came out from the back office. I told her about how they have a time on their website different from their actual hrs of operation. To which she laughed and said....." o yeah we have to correct that"!!!!!! I go on to tell her how it wasted one hour of my time to which she says oh sorry and thanks for pointing it out and walks away. We get to the register and this guy who is busy doing something to the computer screen asks me " Do you want to place an order?" ..... No, actually i just came up here to say hi to you, we will exchange some pleasantries and then I will leave..... YES!!!! Of course I want to place an order!!!!!!! That is the reason I am standing in front of you across the cash register!!! So we place our order and lo and behold another girl comes running to the guy and almost yells at him saying don't take their order yet, don't you know we have to wait 15 minutes. The chef is not here yet!!!!! The very next second she gets a big fake smile on her face and asks me where I would like to be seated. I was so frustrated by this point that I told her that I really didn't care and anywhere is fine. " No sir, you have to pick one table and tell me so i can give you a token number." I just point in a general direction and she says OK perfect!!! My wife ordered Hakka Noodles and I ordered the Kati Roll. The food quality was average to below average. The Kati Rolls were wrapped in a bread that dried up very quickly and took the consistency of a poppadum. The floor next to our table was littered with rice and other crumbs of food. The restaurant is very well built ........ but if they keep up with how they are running the place it won't last long. read more

OM Indian Bistro - :-) So keep trying before that!!!! - Indian Near Me - Phoenix, Arizona

Food and ambiance is good but when the person who welcomes you is rude and unethical then it ruins everything thing. Front desk man who takes the order is very rude with custome. This happens in front of me last this week. There were three men in line in front of me waiting to order. Front desk was done taking order for the one customer in front of them but continue taking personal stuff with her. One of the man asked front desk to please take their order but the cashier was so rude ask the guy to get out of the line ( in loud and rude voice) and said if you can't wait then go find another Indian restaurant. I try to explain the cashiwe this is not right way to talk to customers but he said I don't care. They can leave. He stop taking orders and start doing other stuff to show he will take customers with his choice. I am sure he is not owner. I really want owner to know the first person who customers see in his restaurant is not welcoming. read more

Been there twice for lunch now (take out both times). Good portion and the food was good. $7.99 for the special of the day (which is nice since we don't have to decide what to order - the menu is huge and a bit overwhelming ). Knocked off a star because of the wait time (15-20 mins for something we assumed they are scoop and go..) read more

They have Gujarati dish in the menu and trust me the taste is not even close to any Gujarati dish. Namaste veg is 100 times better when it comes to veg food. The quantity at OM is pretty less compared to the amount paid. Since it's close to my place, I tried close to 20 items So far from their menu thinking one of their dish will taste better. The only dish I liked is spicy dosa. Sambhar is disappointing. read more

Saturday night. My wife had a craving for Samosa Cholle. I placed the order 30 minutes before closing. Requested for Samosa and cholla to be packed separately so the samosa wouldn't get soggy. We picked up the order around 5 minutes before closing, drive home and open the package to discover that we were served "crumbs" of samosa. See the photo attached to judge for yourselves - that doesn't even look like one whole samosa. read more

OM Indian Bistro - Does that look like a full samosa to you? What a joke! - Indian Near Me - Phoenix, Arizona

Bought a cake for new year celebration. It was so expensive and not fresh. It was waste of Money. The service needs to improve. Food is ok, not bad. read more

Horrible customer service..very rude staff. Food was extremely bland and the wait was terrible. Teach your staff how to smile.

The service here is terrible. They don't respect customers. You call them and they'll pick up the phone and leave it on hold.

Stale paav bhaji bread. Didn't even have expiry date on the pack. Soggy samosa and kachori. I wouldn't go there again. read more

Worst ordering system and management, I ordered Thai Basil Fried rice and I got triple schezwan instead Of Thai basil, these happened second time with me. Either improve your service or stop serving the people read more

OM Indian Bistro - Indian Near Me - Phoenix, Arizona

I always order the dal fry and samosa, the food is good, but the customer service is a little crappy. They close at 3 but stopped taking orders (even to go) at 2. I mean, if you want to close at 2, then just close at 2 and put 2PM on the door. Huge menu, with many vegan options. read more

Hi I would like to share my experience Last week I had my son's birthday party here in restaurant It was awesome experience More than 35+ guests came and very one was very happy Satisfying 35+ people in one floor is big task but this guys did it We had 7 items in the menu that too in the biggest tray size. All food was empty Highlights of menu is Mutter paneer, Mango Kulfi, veg Manchurian and spring roll I need to tell about cake Oh my goodness, it was so delicious We made 2 theme cake with Indian flavor, we personally feel like the cake was brought from India it was that much taste Overall the party gives us the feel that we had function in India I have more to talk about but I think this is good enough I recommend everyone to taste and experience by yourself Pls don't bang on with my or others taste and experience read more

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They make amazing curries like kofta curry and the paneer butter masala. Then naans are great and soft. Jeera rice was good and quantity was great for 3.5$! Manchurian was lil sweet for my taste but one of the good ones I found here! The South Indian and chat dishes are just average but do try the curries, value combos and appetizers! Will surely come back for more. read more

Overall good experience !! dahi puri and Chole bature were tasty . Veg manchurian was very sweet and non cooked.Dahi wada was ok ok if curd have been little bit sweet and cold then It would tasted delicious! read more

This is a really nice place with excellent food. The taste of the food is as close as it can get to the food in India. A lot of places in the states - who carry Indian food - are not anywhere close to what the actual dish taste like. This place is NOT one of them. Some of the things we tried here are - veg cutlet, dosa, rava dosa, Hakka noodles, paneer tikka masala, naan and papdums. All these were simply delicious. The only thing I didn't like was gobi manchurian. They made this way too sweet. (For those who don't know- gobi manchurian is an Indian Chinese dish - cauliflower florets are dipped in a flour batter, then deep fried, and then stir fried with onion, green chilies, lots of garlic, sauce soy and more, while still keeping the crunch of the florets intact) The ambience is casual and welcoming. The place is well lit with white lighting (yellow lighting changes the color of the food we see) Here you need to self serve - we place the order at the counter, pay and then collect the food when called out. This sometimes seems troublesome, if one has ordered many dishes and needs to go every now n then to collect the food. Also if you need to order more, you need to go back to the counter - if there is a line - tough luck ! Regardless of the above troubles - the food being amazing, I would definately give a big thumbs up to this place. I have not tried however - They also serve custom cakes, pastries, desserts etc read more

Have you heard of a restaurant without tea, welcome to OM. How can an Indian restaurant run out of tea? The person was not at all sorry for that either rather rude that I asked for tea. Stay away from such restaurants. read more