I am writing to formally complain about the unacceptable experience my family and I had with Olympic Rent-a-Car on December 30 following our arrival in St. Croix. I had reserved a rental vehicle months in advance, fully aware that cars in St. Croix must be booked ahead of time. On December 30, we traveled from Las Vegas to Charlotte, NC, and then onward to St. Croix. While in Charlotte, we were notified of a flight delay. I immediately contacted Olympic Rent-a-Car to inform them of the delay and was explicitly assured that our reservation would remain valid for up to 24 hours. I was also given a phone number to call for shuttle pickup upon arrival. When we arrived at the St. Croix airport later that evening, I immediately attempted to contact Olympic Rent-a-Car to arrange shuttle pickup. Every call went directly to voicemail. The recorded messages referenced "Mike" for roadside assistance and a towing company. I called both numbers in an attempt to reach anyone associated with your company or to determine whether there had been a miscommunication. I also left multiple voicemail messages, none of which were returned. As it was getting very late, and with no response from Olympic Rent-a-Car, my family and I were left stranded at the airport. We were forced to take a taxi at our own expense ($80) just to reach our cottage. By the time we arrived, all restaurants were closed, and we had no food, as we had planned to stop for essentials on the way--something we could not do without the rental car. Olympic Rent-a-Car left us without transportation, without food, and without any assistance. The following morning, I contacted your office and spoke with a woman who informed me that our reservation had been canceled. She could not explain who canceled it, when it was canceled, or why it was canceled. She further stated that even if it had not been canceled, there was no vehicle available to rent. Her attitude showed no concern for the situation or the hardship caused to my family. I was told that the owner, Sol, was out of the country, and that the manager, Darrian Knight, would contact me. To date, I have received no return call or explanation. Based on the circumstances, it appears that our reserved vehicle may have been rented to another party at a higher rate, despite our confirmed reservation and prior communication regarding the flight delay. If this is the case, it is completely unacceptable and unethical. This experience caused significant stress, inconvenience, and unexpected expenses at the very start of our vacation. I am requesting: A full explanation of how and why our confirmed reservation was canceled Reimbursement for the taxi fare incurred due to being abandoned at the airport Appropriate compensation for the disruption and hardship caused read more

If you are a tourist to the island and find yourself renting from Olympic, BE WARNED! This place will do whatever it takes to scam more $$$ out of you. ANYTHING, beyond what the car comes with at the time of rental, that is left in the car will cost you on the return of the vehicle. The attached pictures contain what Olympic deemed "Excessive Sand" in the car. When asked, they told me that they wouldn't let me take the car across the street to the car wash and it out vacuum it out because they said I had already returned it. Even though all my luggage was still in the car?? They just wanted the exta $150. Thank goodness my credit card company (Chase), saw the pics and agreed that they had attempted to scam me. They did me right and got my money back from these thieves. RUN AWAY!!! read more

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Charged us a "heavy smoke odor charge" for a rental that is sitting in the same place where we left it 9 hours ago (see Appl Car Play screenshot below). How can you charge a heavy smoke odor charge on a car you haven't picked up yet ???? read more

Olympic Rent-A-Car - Note blue Toyota parked for 9 hours. We are currently in Miami FL which is 1,139 miles from the Miami airport according to the screenshot - Car Rental Near Me - Christiansted, Virgin Islands

Yelp should allow for a zero star review. Read the other reviews and DON'T patronize this company. You will be treated rudely, overcharged, and lied to. This place is a rip off. Avoid it no matter what! read more

Terrible! The Staff was unfriendly and very uncompromising. They told us one price on the confirmation and changed the price when I dropped off the car. When I attempted to dispute with the manger she told me I could longer use the free shuttle to the airport. I had to call a taxi that took over 30 minutes to arrive. The entire 30 minutes of me waiting in the lobby the very rude manager sat in her offices screaming about me and calling upper management to cover her butt for being rude and vindictive. I missed my flight due to a vindictive manager. Not only did this cost me more money but this was 4 days before christmas. Please avoid this nightmare of a place. I've never been treated so rudely in my life. read more

The location is not on the airport, as it was listed. They took took twice as long to pick us up as what we were told. Once we got to their location, we waited about 20 minutes for someone to help us. Then tried giving me a smaller car than I had requested. I told them I needed the bigger car because we had 5 people in our group. They tried convincing me that the smaller car would be fine. I refused and asked for the slightly larger car that was next to it to accommodate our group. They finally agreed. I told them I was in a hurry because I was trying to meet my husband before he went Into work that night. They took a very long time to switch the paperwork, then couldn't find the keys to the car. When they finally found them, they had concerns about a tire. So, they took it and aired it up. We finally took possession of the car but at that point it was too late to see my husband. (Which we should have had plenty of time for.). The next morning I went to the car to pick my husband up from work and the tire they had concerns about was completely flat. I called ace and the lady that answered told me she didn't have anyone to help me right now and told me I could change it myself. I told her it has been 20 years since I have changed a tire and I don't have any tools. She said all the cars have a spare. Well, mine did not. They finally sent someone out to help me. He was unable to get the tire to air up. He stated he would have to go get a new tire and put it on and as soon as he's finished he will call me. So, I wait, all day. Never got a call. I called them a little before 5 pm, and I had found the flat tire at 7:00 am, the lady who answered the phone says she was unsure if it was ready. She would have to call me back after asking someone else. She returned my call about 30 minutes later and said it was ready. When I checked the car back in, I asked them to take off the charge for the day I didn't have access to the car. The manager was rude & dismissive. She told me to take it up with Ace because that's who I booked through. That's a whole other thing, it's kind of a bait and switch. We booked through Ace, but it's actually called Olympic. My advice, stay away... read more

Olympic Rent-A-Car - Flat tire - Car Rental Near Me - Christiansted, Virgin Islands

BEWARE. DO NOT RENT FROM HERE. They take advantage of you and tack on charges. Jeep was in bad condition when it was picked up. Exterior damage, interior was just as bad with the carpet peeling up. No matter, we figured it would get us around ok. In the end we dropped the Jeep off at the airport because we had an early flight. They forgot we were doing that and called, wondering where the Jeep was. I reminded them, gave the location of the Jeep and no communication after that. Checking over my credit card I saw i was incorrectly charged. Come to find out, WITHOUT EVEN CALLING ME, We were charged $150 for "excessive sand." There was no excessive sand in the vehicle. It's an island...with sand...there will be a little in the vehicle. We shook out the floor mats, made sure it looked good. I wasn't even provided with the pictures they say they had. They refused. This place is a scam. They take advantage of tourists. Stay far away. read more

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What a great renting pleasure. The service is tops. Are are clean and ready to go. After the rental experience the driver "Ron" loaded and unloaded the bags . 5 stars in my book. read more

So, flew into St. Croix for a work-ation. Rented a jeep bc the only way to head into the mountains/jungle to get to anything amaaaazing is with a jeep. And since Tan Tan is the only jeep touring company on the island and we didn't want to wait on a touring company---and, my SO is an expert off-roader...we decided to rent our own jeep and take a chance. Best decision EVER. If you come to the island and want to actually see it...rent a jeep. And Olympic is reliable, solid, great customer service and affordable. read more

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Please do not make the same mistake as I did and rent from this place. I've never have been treated so bad in my life. I rented a car for 5 days. The very rude customer service agent chargEd me more than my quote. When I disputed it. She started screaming at me. stated that me and my family no longer could take their complimentary shuttle to the airport. she had her employee remove my luggage from the shuttle and stated " take a taxi". attempted to rent local as I always do and with this company it bit me in the butt. stay far far away from the rental place with rude and vindictive management. I have the entire exchange on video. read more

Olympic got it right the first time! 5 days into our 15 day stay, I found the service from one of Olympics competitors to be absolutely unacceptable. A Cruzan friend recommended Olympic and they were a lifesaver. I found them to be friendly, courteous and efficient...in an "island time" sort of way. (We've been to St. Croix 9 times in 8 years...this was our 3rd trip in 13 months.) The contract was clear, the car (AWD Kia Forte) was fairly new and very clean. I was able to go all the places I would have normally gone in a Jeep while enjoying a much better ride, better gas mileage and crisper handling. Even though Olympic does not have a presence at the airport, their location in Christiansted is on a main thoroughfare and it's easy to get around from there. We were taken to the airport in the car we had just returned, so we didn't even need to move our bags. For a fee, you can drop off the car at the airport. Olympic may not be perfect for everybody, but they have been in business for 47 years. You don't last that long in the car rental business unless you get an awful lot of things right! read more

Is there such thing as zero stars? The people are rude! They don't tell you everything up front and then they want to charge you for a little sand. And the story changes every time untrustworthy and I would not recommend this place ever not even if it was the last place on earth! They stated that we would get a shuttle back to where we need to stay then they try to change the story and say it was only to the airport and then in the end they just said there's no more shuttles and that we have to pay for a taxi pretty much the cost of an extra day for their car. Don't go here! Save yourself the trouble! read more

Terrible! The Staff was unfriendly and very uncompromising. They told us one price on the phone and a higher price in person. We needed a car so we took it at the time. Then, our car smelled like smoke and the check engine light was on. Overall, a HORRIBLE experience! I would NEVER go back or recommend this company to anyone! read more

Olympic rental was terrible and I wont use if I have a choice. They got into with me about my bill that was covered by my company. One of the workers started yelling at me for disagreeing. When I asked for their names to let the manager know they wouldn't tell me. I asked to finally speak to the manager who listened to the situation and agreed on a solution. They just needed to call or fax my company to approve which we did. It was an aweful experience that could have been handled much easier with better customer service. read more

friendly, convenient, accommodating -- particularly if arriving/departing via the ferry, they pick you up and drop you off -- highly recommend read more

They picked us up in a timely fashion. We woke up one morning and realized our tire had a flat, called Olympic Rent-A-Car and they came out 15 minutes later and put a new tire on. When we dropped the car off they kindly took us to the airport. Customer service was good, car prices were a little high but cheaper than other rent-a-car places. We also had a car that was in need of being serviced. Over all experience was good. read more

Olympic car rental employees are the greatest, HOWEVER, Olympic charges us $250/wk for a Yaris that is not well maintained and has several damaged areas on the body of the car. The last few times we have rented we have had to pay for less than desired cars in bad condition. If they are going to charge the ridiculous rates then maybe giving us a car that the hubcaps aren't tie wrapped on and every check light isn't flashing on the dash, would be nice. I understand this is an island but at the rates you charge for rentals you should be able to offer your customers better quality cars. Once again, I blame corporate greed for putting junk like this out for rental. They assured us we were getting "local" rates since we own property and live on island most of time . I shutter to think what tourists have to pay but WHAT CHOICES DO WE HAVE? read more

Great customer service! Flawless transaction. Will use again for sure! Thanks again!!!

Rude rude rude. Terrible customer service, had to wait an hour to get picked up from the airport only to have them bring us back because of the additional fees and holds on your credit card they don't mention on the phone even after you ask them. Avis at the airport booked is last minute and even have us an upgrade for all our troubles with Olympic read more

Beware!!! This company allows you to confirm the car you want and once you come in to retrieve the vehicle you are told that it is not available and you can have another vehicle for more money. All of the vehicle they have are beat up and falling apart. This didn't just happen to me this happened to two other customers while I was waiting. FIY the wait is two to three HOURS. The staff is very inconsiderate. Never again. read more

Always used Olympic for car rentals. They were reasonably priced, and would bring rental car to me in a timely manner. Drivers were always very friendly. read more

Olympic is one of the worst companies to do business with! There are multiple car companies to do business with that offer exceptional service such as Centerline and Judi's. This is the only business on the island that I would suggest you run from! Bad service in the mainland is typically the norm. Typically, the local islanders are considerate and are born with kindness and willingness to help--not at Olympic! Their management is completely uncooperative and has no capabilities of using logic. They left us stranded at the close of business day and completely on the other side of the island, it cost 80 bucks to get a cab to pick us up and drive us to our condo; again at the end of the day. We contacted Judi's the next morning and without incident they picked us up in a fairly new 4-wheel drive and aided in finally getting our vacation up and running. Bad car company, BAD, BAD, BAD!! read more

Awesome! Went all the way across the island to pick me up and drop me off. We had a problem with the battery late at night and the airport and someone came out to help us. We were back on the road less than 20m later! Very nice employees, great rates. read more

Most of the staff was very friendly and accomodating. I was disappointed that the first car brought to me had a foul odor with the ac turned on high. I told one of the attendants, and he showed me another car. This car worked out fine. read more

When we arrived, the person driving the van drove ridiculously fast and very scary to watch him drive through the side streets, had to close my eyes. Once at the office, we heard the manager talking very sternly to a previous customer about how she DID in fact crack the windshield, the lady on the speaker phone told her how the car had no crack in it when she returned it. I didn't like the invasion of privacy. Then the lady at the front desk was very unapologetic about the fact that no one told us about the extra $300 charge they put on our card for a hold. This money was unusable for our entire vacation. The car was ok. It did what we needed it to. Once back home, the $300 hold was supposed to be released and it's been over 2 weeks and the money is still in limbo. My bank can't explain it and when I called the office, the manager talked to me like I was a moron. She could not give me any answers other than it will be released when your bank wants to release it. My bank has no idea what is going on either. Really terrible customer service! I would never rent from there again!! read more