We flew in to St Croix on Saturday 2/28/26. Through a 3rd party ( Economy Bookings) I prepaid for a month 2/28-3-28. Economy Bookings has an App, sent me the voucher I needed to show Ace. When we called to be picked up, we were told there is no car. And there won't be a car until after the weekend. Today is March 3rd and silence. I have contacted my CC company and indicated that Ace and Economy bookings are in breach of contract. Even though my charge is almost 6 months old I am confident they will be charged back the entire amount and I will be refunded. My advice, stay away, never prepay that far in advance. They lied and were rude at Ace. Do Not rent from Ace. I also question Economy Bookings. I'm sure I'll never use them again. Paul I out one star rating but it's really a zero read more

Ace Rent A Car earns a zero rating from us. Read all the negative reviews‼ here and on Google. Ace Car Rental has a habit of accepting reservations and then canceling the reservations without notice. This happened to us on 1/31/2026. We had booked a reservation three months in advance. Upon arrival to the airport, we were told that ACE did not have a reservation in our name. This was despite the fact that we had a reservation confirmation and had paid for the vehicle in full. I wish I had read these reviews before making a reservation with ACE Rent a Car. I can guarantee I will never use this company again. read more

would rate negative 5. Stay away from this company at all costs, nothing but a complete rip off. Made the mistake of leaving the car at the airport and was later charged with charges they totally made up. Do not rent from these crooks read more

The woman at the desk during check in was rude. She separated my friend and I when I was checking in and when we asked why, she stated that there was personal information being exchanged however, there was another renter in the room with me (who was a stranger) who heard all of my "personal information " I was not told the car needed to be returned with a full tank and was then charged $80 for fuel. We had a compact car and at most that tank was 11.5 gal and fuel was $3.99 a gallon. The area to leave the car at the airport is unmarked and confusing. read more

horrible experience, left me and my family stranded at the st croix airport and cancelled reservation after stating that someone was on the way to pickup. do not use these crooks, and i will be spreading the word in the states. 0 stars read more

Worst Experience ever. Made a reservation for the Xmas holidays. One week before arrival, I received a call from a Company representative to confirm the reservation, number of people, arrival time and flight number. I provided all the pertinent information. Flight arrival was at 8:15 pm on Saturday Dec 22. The rep that called said no problem, thank you for confirming. Upon arrival, on Decc 22, there was no one at the airport, I called the number provided for the shuttle pick-up, only to receive a message stating "the number you called is not in service". My family and I were left stranded after hours at a deserted airport. A kind police officer was able to help us and locate a cab to come pick-us up and take us to our hotel. The following morning was finally able to reach their office, were I was told by a very rude and disrespectful woman that it was my fault, and I should have called to let them know we were going to be late. She would not even let me talk, and every time I tried to explain the situation to her, she would cut me off and tell me it was my fault one way or another. Due to the holidays, there were no cars available by this, or any other rental company on the island, and so we were left to fend for ourselves and pay the exceedingly high prices for taxi service. We were also unable to do many of our planned activities due to the lack of transportation. Will never, ever do business with this Company again, and will never recommend to anyone. read more

Rentalcars.com (of Manchester, England) and Olympic Ace Car Rental (of St. Croix, U.S.V.I.) --- avoid these companies at all costs. If I could place this review with zero stars I would. When traveling on business or pleasure and you need a reliable, trustworthy car reservation, Rentalcars.com and its roster of car rental agents cannot be counted on. Specifically, on Feb. 22 I chose Ace Car Rental for a trip to St Croix (STX) in April. My credit card was charged $275.08 that day. We were scheduled to arrive in STX on April 12 @ 5:30 p.m. While waiting to board in San Juan, P.R., airline says flight is delayed 1 hour. I call Rentalcars.com at 4:00 to advise. They call their agent Ace in St Croix, who says if I'm not there by 6:00 office will be closed & have to wait until the next day to get car. This was not a workable option. Our plane actually landed STX at 6:15. I call Ace as we are taxing to the gate & they say too bad, you're out of luck. Ace's advertised corporate motto (see photo): We meet all flights at anytime." That is a lie. Ace had 2 hrs notice & our plane was only 45 min late. Deceitful & fraudulent advertising. I was there on the appointed day within an hour of the appointed time & still wanted the car. Rentalcars.com and Ace will not perform on the rental contract - they left me high & dry. I had no choice but to cancel that nite & secure a (more expensive) car from another company. This isn't about cancellation (Ace's position); it's about lack of performance on a contract entered into with a customer. Ace is wholly at fault. Take my word for it - avoid Rentalcars.com and Olympic Ace Rental Cars in St. Croix at all costs. Unless you enjoy being screwed over. The company takes your money and runs. read more

ACE Rent A Car - Car rental advertisement - Car Rental Near Me - Saint Croix, Virgin Islands

Recommend avoiding this place like the plague. First, they do not tell you they are a half hour drive from the airport, so once you land you have to be driven to their office on the opposite side of the island. The couple in front of us had to walk away from their reservation because there was some confusion with the reservation name/driver's license. No one was willing to even try to help them find a solution. Then for us, they are now trying to charge us $500 for a small crack on the windshield. A crack we could not identify when we picked up the car because the glass was so dirty we could barely see through it and did not find the crack until the following morning when we brought paper towels and water from our room to clean it. Even have a time stamped picture of us locating the damage, but they are unwilling to even listen and only make excuses blaming us. How does a company stay in busiess? By preying on unsuspecting tourists who will most likely never return to the island. Please avoid them and do not give them any business. You will regret it if you rent vehicles from them. read more

The location is not on the airport, as it was listed. They took took twice as long to pick us up as what we were told. Once we got to their location, we waited about 20 minutes for someone to help us. Then tried giving me a smaller car than I had requested. I told them I needed the bigger car because we had 5 people in our group. They tried convincing me that the smaller car would be fine. I refused and asked for the slightly larger car that was next to it to accommodate our group. They finally agreed. I told them I was in a hurry because I was trying to meet my husband before he went Into work that night. They took a very long time to switch the paperwork, then couldn't find the keys to the car. When they finally found them, they had concerns about a tire. So, they took it and aired it up. We finally took possession of the car but at that point it was too late to see my husband. (Which we should have had plenty of time for.). The next morning I went to the car to pick my husband up from work and the tire they had concerns about was completely flat. I called ace and the lady that answered told me she didn't have anyone to help me right now and told me I could change it myself. I told her it has been 20 years since I have changed a tire and I don't have any tools. She said all the cars have a spare. Well, mine did not. They finally sent someone out to help me. He was unable to get the tire to air up. He stated he would have to go get a new tire and put it on and as soon as he's finished he will call me. So, I wait, all day. Never got a call. I called them a little before 5 pm, and I had found the flat tire at 7:00 am, the lady who answered the phone says she was unsure if it was ready. She would have to call me back after asking someone else. She returned my call about 30 minutes later and said it was ready. When I checked the car back in, I asked them to take off the charge for the day I didn't have access to the car. The manager was rude & dismissive. She told me to take it up with Ace because that's who I booked through. That's a whole other thing, it's kind of a bait and switch. We booked through Ace, but it's actually called Olympic. The manager is extremely rude, not just to me but others I watched her deal with ahead of me. My advice, stay away... read more

I will be posting this review on both Olympic St Croix and on the ACE Rent A Car side. As a visitor to the island I chose ACE (formally Olympic I assume) for affordability being that I would be spending about 3 weeks on the island. From the beginning the customer service was subpar however I needed transportation and did not want to go through the hassle of getting a new reservation with a different company. My experience with the vehicle was fine, it was a basic Nissan Versa, and I had no major complaints until the last day. After asking to extend my reservation and being told I had to come in and close out my reservation, make an entirely new reservation and pick up a new car, I chose to go with a larger company. I put gas in the vehicle and restarted the car and several lights on the dash came on that I had not seen the entire time I had the vehicle. I was only 3 miles from the airport and the car accelerated so my goal was to make it to the airport. On my way to drop off the car - while in traffic - the car began to down shift and as cars as coming up behind me I could not move forward and barely missed being rear ended by quickly turning on my hazard lights. A nice gentleman stopped to check on me - as I was literally stuck in the middle of a busy road and could not move forward but when the car was in neutral it would go backward. We quickly realized the transmission had completely went out in the car that only had 30K miles on it. He helped me get the car off the road so I wouldn't be rear ended and I called Olympic/ACE immediately. At first they put me on hold for 5 mins after telling them I am on the side of the road and then said they'd have someone out to me in 30 minutes... meanwhile the car is revving up and down even in park. After calling back again to let them know I had arranged another ride, they told me they had someone headed to me. After being picked up, the driver told me another customer had the same issue this morning with the same model car but thankfully he hadn't left the rental lot and was able to get another vehicle. I was shaken up. When I asked how this would be handled I was told by Kevin that he had to speak to his supervisor and would call me back the next day. The next day I notice that I had been charged already by the company to my credit card with no call or explanation of how this would be rectified. When I called they said it was decided to give me a HALF DAY off my rental - equivalent to $15 off. When I asked if they understood that I was in traffic and could have been in an accident the woman acted nonchalant and said that's all they were going to do. The most piss poor customer service I have ever received and I hate to see what would have happened if I had actually been in an accident. read more

They cancel reservations and leave you stranded with no other options. Even though I still see a reservation in my account. Don't use them

WORST CUSTOMER SERVICE EVER!!!! I wish I could give this company a 0 star rating since I never even had a chance to pick up our car from them. We had trouble arriving into St. Croix on the day of our rental because of issues with the airline so we flew into St. Thomas instead intending to take the ferry over the next day. I called Ace several times to let them know what was going on with our flights and our contingency plans to pick up the vehicle the next morning. I asked them to please hold the car as I was willing to pay from the original time of the reservation. The agent told me the manager had instructed to not hold any cars and we would have to call the next day when we arrived. This being Christmas week and the entire island booked with holiday travelers, there were no vehicles available with them or any other companies. So here we are in beautiful St. Croix without a vehicle and my husband has mobility issues. What's the point of confirming a reservation if you're going to give the car to someone else? They already had my credit card info but they probably got more $$$$ from the next person. read more

We booked through Expedia which then made the reservation through Olympic/Ace car rentals. They left us at the Airport for two hours after repeatedly telling us a car was coming. They would put me on hold or hang up on me after the two hours. We finally called a cab to go to the hotel. The next morning when I called they said that I failed to pick up the car and they no longer have a car for me. I can not stress enough how you must have a car on Saint Croix or you will pay extremely high cab prices. Do not use this company, go with one you can trust. read more