I have never had a better experience renting a car... No lines, a representative meets you at…read morebaggage claim and walks you to your car, already identify marks and dents on the car and then walks you through them to make sure you agree and allow you an opportunity to identify anything else noticed. Sean was excellent, friendly, and helpful. The car was in good condition. Return is also very easy and no lines and quick return of vehicle at the airport. I would give more than 5 stars if I could, and I have never said that before in any of my reviews. Highly recommend.

Drew and the team were outstanding! He met me at the airport, went over the car, outlined the…read morereturn process...very easy and great service. They took the time to get the information prior to my arrival, and met me at baggage service. They made renting a car in the islands quite enjoyable...and if you've ever rented a car in the USVI, you know it can be a pain. I have no hesitation on using Judi of Croix the next time I'm at St. Croix!

I am writing to formally complain about the unacceptable experience my family and I had with…read moreOlympic Rent-a-Car on December 30 following our arrival in St. Croix. I had reserved a rental vehicle months in advance, fully aware that cars in St. Croix must be booked ahead of time. On December 30, we traveled from Las Vegas to Charlotte, NC, and then onward to St. Croix. While in Charlotte, we were notified of a flight delay. I immediately contacted Olympic Rent-a-Car to inform them of the delay and was explicitly assured that our reservation would remain valid for up to 24 hours. I was also given a phone number to call for shuttle pickup upon arrival. When we arrived at the St. Croix airport later that evening, I immediately attempted to contact Olympic Rent-a-Car to arrange shuttle pickup. Every call went directly to voicemail. The recorded messages referenced "Mike" for roadside assistance and a towing company. I called both numbers in an attempt to reach anyone associated with your company or to determine whether there had been a miscommunication. I also left multiple voicemail messages, none of which were returned. As it was getting very late, and with no response from Olympic Rent-a-Car, my family and I were left stranded at the airport. We were forced to take a taxi at our own expense ($80) just to reach our cottage. By the time we arrived, all restaurants were closed, and we had no food, as we had planned to stop for essentials on the way--something we could not do without the rental car. Olympic Rent-a-Car left us without transportation, without food, and without any assistance. The following morning, I contacted your office and spoke with a woman who informed me that our reservation had been canceled. She could not explain who canceled it, when it was canceled, or why it was canceled. She further stated that even if it had not been canceled, there was no vehicle available to rent. Her attitude showed no concern for the situation or the hardship caused to my family. I was told that the owner, Sol, was out of the country, and that the manager, Darrian Knight, would contact me. To date, I have received no return call or explanation. Based on the circumstances, it appears that our reserved vehicle may have been rented to another party at a higher rate, despite our confirmed reservation and prior communication regarding the flight delay. If this is the case, it is completely unacceptable and unethical. This experience caused significant stress, inconvenience, and unexpected expenses at the very start of our vacation. I am requesting: A full explanation of how and why our confirmed reservation was canceled Reimbursement for the taxi fare incurred due to being abandoned at the airport Appropriate compensation for the disruption and hardship caused

If you are a tourist to the island and find yourself renting from Olympic, BE WARNED! This place…read morewill do whatever it takes to scam more $$$ out of you. ANYTHING, beyond what the car comes with at the time of rental, that is left in the car will cost you on the return of the vehicle. The attached pictures contain what Olympic deemed "Excessive Sand" in the car. When asked, they told me that they wouldn't let me take the car across the street to the car wash and it out vacuum it out because they said I had already returned it. Even though all my luggage was still in the car?? They just wanted the exta $150. Thank goodness my credit card company (Chase), saw the pics and agreed that they had attempted to scam me. They did me right and got my money back from these thieves. RUN AWAY!!!

1/5 stars. Claire M was incredibly rude and completely unhelpful. She had a terrible attitude and…read moreacted like helping customers was an inconvenience. If this is the level of customer service they think is acceptable, they seriously need to rethink who they have dealing with people.

I see quite a bit of Yelp angst with some lowly reviews for this establishment, and I must concur…read more It is poorly run, and the employees I met have a lot of attitude. I've rented here twice, and I'm unlikely to do so again. Here are some of the issues. It takes a long time to process one person, so if you're third in line, count on a 30 to 40 minute wait. When they finally complete the paperwork, they then hand you a multilayer form, to review your vehicle which is in the lot. That means, you then have to walk to the lot, note the preponderance of damages that adorn their mediocre vehicles, walk back to the counter, and hand them the form. Then, you are done. So third in line means a 40 to 50 minute wait. When I mentioned the laborious process, the woman responded curtly, "that's the way the process works." The car had so many issues, I circled every area of the car, citing dozens of dents, dings, scrapes and paint issues. Almost every panel had some type of issue. However, beyond these cosmetic issues, lies a more serious problem. The tires were balding and in bad shape. Most of the time the weather is good in St. Croix, but when it rains, this isn't the vehicle you want to use. The return was worse than the pickup, with the male attendant yelling at me, "Hey where are you going?", as I walked toward a small building that looked like the return center. And I responded that's where I was going. He then said something like, "well hold on, you don't go there, I handle the returns." Our conversation continued and not in a positive direction. In a rudeness race against the woman who process my paperwork, he wins for top rudeness. Suggestions that would help Budget: 1. I entered my information when I purchased online, if the systems aren't compatible, why doesn't Budget enter the info BEFORE people arrive. 2. Inspect the cars BEFORE people arrive, then it will take less time to document all the damages. 3. Use newer vehicles in good condition! 4. Replace bald tires. 5. Customer service training for your employees. Hey folks, politeness doesn't cost you a nickel and can deliver great dividends. We think St. Croix is a great island, but unfortunately Budget St. Croix is not a great rental operation. If you think I'm exaggerating about the condition of the vehicle, check out these photos!

We flew in to St Croix on Saturday 2/28/26. Through a 3rd party ( Economy Bookings) I prepaid for a…read moremonth 2/28-3-28. Economy Bookings has an App, sent me the voucher I needed to show Ace. When we called to be picked up, we were told there is no car. And there won't be a car until after the weekend. Today is March 3rd and silence. I have contacted my CC company and indicated that Ace and Economy bookings are in breach of contract. Even though my charge is almost 6 months old I am confident they will be charged back the entire amount and I will be refunded. My advice, stay away, never prepay that far in advance. They lied and were rude at Ace. Do Not rent from Ace. I also question Economy Bookings. I'm sure I'll never use them again. Paul I out one star rating but it's really a zero

Ace Rent A Car earns a zero rating from us…read more Read all the negative reviews‼ here and on Google. Ace Car Rental has a habit of accepting reservations and then canceling the reservations without notice. This happened to us on 1/31/2026. We had booked a reservation three months in advance. Upon arrival to the airport, we were told that ACE did not have a reservation in our name. This was despite the fact that we had a reservation confirmation and had paid for the vehicle in full. I wish I had read these reviews before making a reservation with ACE Rent a Car. I can guarantee I will never use this company again.

This is one of the better car wash spots in St. Croix. They consistently do a good job, and I…read moreusually bring my car here when I don't have the time to wash it myself. However, I've noticed that the pricing can vary, and unfortunately, they tend to charge me more compared to when my wife (who's Hispanic) takes the car in. That's disappointing and something they should address. Aside from that, the quality of their work is solid.

This carwash is a fast pace cleanup. They really clean your car. The workers are friendly. They…read moreclean inside and outside of car while you wait. They have a power wash machine to remove all the hidden dirt. This is not time consuming task. The cars go in and out in a short time with a high volume of foot traffic. You wont be disappointed.

This is the 2nd time that I have had the experience of being reprimanded by the office manager for…read moreasking a question. Just like the other reviewer, I was sent an email. I responded and never heard back from them. I sent a message via text and was called and yelled at and told that they didn't have time to respond once the estimate was sent. She then said she would show it to the guys but she doesn't know when they will look at it because they are busy. In the process of looking for someone else to repair my car because in my estimation they are to busy for my money.

I had a terrible experience with MLZ. They were supposed to replace my steering gear box. I paid…read morea deposit for the gear box and shipping, the next week I called to find out approximate timing and was told that I would receive a call when the item arrived. I called back the next week, was strongly reprimanded for calling, and was told that I would receive a call when the item arrived. I asked why I was being yelled at and the individual calmed down significantly, but continued to speak in a stern tone. The third week, yesterday, I received a phone call and was told that the item would cost over $400 more than I was promised and that it had never been ordered. Yesterday evening I sent an email saying that I would like a refund and would be picking up the car. This afternoon, I called and asked if they had received my email. I was told that the email had been received and the car had been ready this morning along with a check. I explained that because of my schedule at this point in the day I would be unable to pick up the vehicle until tomorrow. I was yelled at and told that the vehicle had been made ready first thing this morning. I explained that I had not received a response to the email and did not know. The individual then yelled again and said they did not need to respond to the email. The conversation ended shortly afterward. Basically, I have been yelled at, provided with rude service, and lied to, and the repair I had been waiting for never got completed.

This company is the bomb, dot com!!! I would trust them with…read moreall of my travels in St. Thomas. The vehicles are clean and well kept. Mr. Nice guy was entertaining and took us everywhere we needed to go.

Alex was excellent. We booked last minute, and they were able to serve our need. Reminder that…read morethis is a car service, not an open-air taxi. It is priced accordingly. Thank you!

Called asked for service. T informed me he was out of town. He Gave me alternate phone number…read moretold me to send information. I called the number Sent information location and phone number. Still waiting for call back. That was 4 days ago. I don't think anyone is back there

Last Friday afternoon, the strange clicking noise coming from our Jeep finally made a loud POP and…read morewe knew we needed a tow to the nearest auto shop. No answer at the first towing company we called so I called Tony's Towing Service. Tony answered right away and was very friendly. After making arrangements to have our Jeep towed to the dealership where we purchased it, Tony asked what exactly the problem was. I described the history of the clicking noise and other details. He mentioned what he thought the problem was and then said HE had a shop out West and could most likely fix the problem. On top of that- he had Jeep parts in stock and was willing to work on the weekend (instead of Monday- like the dealership). So we let him fix our Jeep. He finished on Sunday night and then delivered it to us on Monday morning! Excellent service and LESS money than we expected! We'll gladly call Tony the next time we need a tow or any other Jeep service on St. Croix and hope you do the same!