Don't know the quality of their work as I never got to hire them
I called once and left a message but did not get a return call back. Called again a few days later and got a woman on the phone - seemed very nice but a little confused. I live less than 2 min from this location and she had NO idea of points of reference I have her; not street names, firehouse locations, schools, nothing.
I was calling to see if someone could come out to take a look at an electric outlet outside by my pool. I thought it was weird when she asked for my credit card # by phone - I told her I would give it to them when they came tomorrow. She asked again and I clarified, "you need my credit card number before you even send someone out to take a look?". Her response, "since you are not one of our customers, yes"
Unfortunately I won't end up being one of their customers (and I mean that sincerely) as I am not giving my credit card number over the phone to anyone, let alone someone I haven't even hired to do the job yet.
If this is a standard practice it is very questionable at best. If it is a miscommunication then the staff they have working the phones is doing them a great disservice- either way, just sounds like a problem waiting to happen. read more