My grandmother was admitted, released when she shouldn't have been, then readmitted. The 2500 unit seems always understaffed and as the nurses simply let my grandmother sleep, she was completely losing consciousness without their awareness. Fortunately, my aunt and I called the nurse who ultimately made the call for a rapid response team to intervene. She was then moved to the ICU which provided excellent care, particularly Daniel an RN and DeJuan (?) a PCT. Eventually she was released from the ICU back to a regular room where it seems the care was even worse than the initial room! My mother came yesterday to find my grandmother almost falling out of the bed and in pain. No nurses in sight! She finally found one and had to list all the things that needed to happen. Then I arrived today to find my grandmother's room a mess!! Everyone knows how important it is to keep hospitals clean for hygienic/health reasons!! When I pushed the nurse button it took over 15 minutes for anyone to respond to find out what she needed. Emily the RN was really nice and apologetic, but since this was our second day in a row having problems, I asked to speak with the head nurse. In comes Nekisha...argumentative and defensive. Just terrible. I understand there are other patients, understaffing, etc. but 15 minutes to answer a call is unacceptable. What if there was an emergency? Nekisha was awful in terms of customer service so I'll have to speak with Byron, the manager in charge of the unit, tomorrow. Fortunately, Rodney, the PCT who has cares for her in this room has done a fantastic job.
This has been quite the experience. I'm thankful for Daniel, DeJuan, and Rodney; the great physician team; and nice speech therapists. read more