Ingalls is now UChicago…read more I have been loyal to this medical center for over thirty years. I have witnessed many changes; upgrades and improvements to the facility as well as the hiring of more highly qualified specialists. Slowly and carefully dealing with the recent passing of my birth mother, my care team has advised and ordered many tests. Most of us are aware that roots run deep. My mom suffered with heart issues and one of those issues caused her death. I arrived early for my bloodwork and EKG. I have two follow up appointments next week and will keep you posted. Everyone is always so nice and professional. They take really good care in making me comfortable knowing my fear of needles. There is one thing that recently disappointed me. That is finding out that my primary care physician is retiring at the end of this month. Something I was not aware of. The receptionist kept stating that a letter was supposed to be mailed out. I'm happy I will get to see her next week, say goodbye and wish her well.

THIS IS BASED ON VISIT TO FLOSSMOOR LOCATION - BLOOd LAB ONLY ON 7/21/26…read more SHEER INCOMPETENCE FROM every single FRONT OFFICE WORKER, NOT TECHS. Waited total 45 minutes to get in for simple blood test, even though only 3 others waiting. I had to wait because a certain employee was the only one who could type my order in system. And, ...finally here she comes into office with a coworker, from outside, carrying food bags, carrying shopping bags, laughing, walking to and fro to desks, back rooms, across waiting room. I knew immediately I was going to be delayed. Why, they're focused on having a baby shower today. Asked if she was on lunch break, her cohort said no, not on lunch. Woman sees me up in waiting room and as she's walking around, clearly not doing her job, sees me holding paper and says I'll take that. And,...another 20 minutes before she gets to her desk. Asked at front desk for manager phone number from woman who actually was checking people in, agreeing with me. She gives me a phone # for the hospital in Harvey Dialysis lab - WRONG NUMBBER. Yesterday advised I am only here for blood test, not MRI listed. ADVISED THREE OF THEM. Today, receive call to schedule MRI. The utter stupidity, attitude of "I'll get my work done with you after I'm done shopping, laughing, planning baby shower, walking around getting nothing done, ..." is OUTRAGEOUSLY UNPROFESSIONAL. You are either WORKING or on a LUNCH BREAK. Since when did low level employees get the idea that their personal needs are met first, during work hours, even though a PATIENT IS STANDING RIGHT IN FRONT YOU? I advised all of them that I was just both injected with implants and was in severe distress. Did that cause them to do their job? NOPE!

There was no actual exam of any kind. The help I did receive was from me asking what I need. Kind…read morenurses. Unfortunately, lack of care and concern, is concerning. Won't be back unless there are drastic changes.

The sense of urgency,Patient care , and at daytime receptionist is rude. I was in there since 1:30…read morethis morning. Till 7:30 this morning for ultrasound of my leg and results until the receptionist told me to go over and sit down somewhere. Like , I was a kid like I was her kid. I would never go there again.

To Whom it may concern,…read more I arrived and checked in on the iPad at about 5:45pm on 7/13/26 for a 2nd follow up for a work-related injury. I never received a link, so I assumed I did not need one. The receptionist, whose name I did not get, decided to wait 2 hours before saying anything about a link. However, in those 2 hour she had time to sit on her phone with someone and complain about other patients and about a man she is seeing, whom she thinks is seeing someone else, but she's still going to see him, but she is not sleeping in the bed with him. I do not appreciate the fact that she had time to talk but she could not complete the duties of her job. I do not appreciate my time being wasted, especially since I live over 45 minutes away. I would appreciate it if management could review employee phone privileges during work hours, as excessive personal use appears to be interfering with essential job responsibilities.

ERICA D. was friendly, knowledgeable and amazing. Made and online appointment and took my husband…read morein for cold/flu, symptoms. They first tested for COVID & 17 other viruses which came back negative. ERICA D. gave him a thorough exam, listened to his lungs, even found wax buildup in his ears. He's a cardiac patient and susceptible to pneumonia but before I could ask, she ordered a chest ex-ray. Because of the ex-ray, he was diagnosed with an upper respiratory infection and prescribed steroids and antibiotics. I value how thorough she was and how she listened to our concerns and symptoms, which enabled her to diagnose him accurately. From start to finish we were there two hours versus many more hours in the ER. Ver happy with the friendly staff and service we received from ERICA D. Thank you!!

Lost specimen. Got another one two or three days later. Never called with results. Had to call them…read moretwo weeks later. Results provided don't coincide with date of retest. Sounds fishy.

Efficient front desk assistance, the nurse was helpfully inquisitive, and the nurse practitioner…read morehad perfect bedside manner. Even the xray tech gave good instructions to get the best images. I was in and out in a timely manner and still felt like everyone wanted to help me be well. The waiting area and exam rooms were clean as well.

Went with my husband here because in the past I have gotten great service from the doctors. But a…read morefew weeks back was totally opposite. The lady doctor which I have never seen work at this location saw my husband was so unprofessional. She prescribes him medication and tells him that it wont work but still prescribes it smh. we were very unsatisfied with her service. I definitely recommend asking for doctor Mohammad which was who I seen and was very professional.

Went to Urgiclinc this evening and by far the best experience, customer service, staff, online…read morescheduling, very clean, and they have a coffee station which I definitely needed. The staff were so personable and made us feel so welcome! The doctor listed to all of our concerns without rushing us.

First Of all, I am very confused by people being upset having to wait an an urgent care center. You…read morehave to understand that emergencies don't make appointments and it's nearly impossible to estimate how long each case will take. I went in today and saw Dr. Mitchell. I was beyond impressed with her professionalism and kindness. She was honest, straightforward and did not cut any corners. It has been a long time since I've seen a Dr be so thorough. The receptionist was very kind and trust me some of the patients in the waiting room were not kind to her. I hope not to need urgent care, but if I do, this is my first choice. Dr. Mitchell is an excellent physician. Mary Pat was the medical assistant and she was kind and professional. Thank you to the whole staff for making me feel at ease.

Terrible customer service. I booked an appointment and waited forever. They were seeing non…read moreemergency walk ins before me. The staff was extremely rude.

I've been to a midwest express clinic near my home before but this time i decided to go right after…read morework and this was the nearest one. i'm so glad i made that decision! i walked in, the place was clean and the receptionist was very kind! i was called in with the nurse pretty quickly and that process was very fast but not rushed! the best part was the doctor! she was very thorough with everything and asked many questions and made me feel like she was truly providing me with the best solution possible for my problem. i have ocd and a very anxious person but the doctor made me feel very informed and calm and i left the office fully confident in what she prescribed me. ill definitely choose this location over the one by my home as this experience was one i hope to have with any care provider!

I took my wife here as she was feeling sick. Suspected strep throat. The facilities were nice and…read moreclean. The people were very friendly and professional. The sign in process is somewhat of a pain so if you can plan ahead and do the paperwork online you will benefit. They ran three lab tests, strep, flu and COVID. All were negative. She had a item on one of her tonsils she wanted them to look at but they said they couldn't see it. So we left without any diagnosis or treatment. She remains ill so we suspect a bad cold. Overall I would have to say that I am not a fan. I would return though if my other options re not available, which was the case this time.

This place sucks...i was checked in within 10 minutes and waited an hour and a half and never saw a…read moredoctor, got so frustrated I left. 6 or more employees hanging around and doing nothing....find an alternative to this pit.

Front desk, triage nurse, and provider were all so so nice and helpful. Nurse and provider both…read morevery gentle and warm/welcoming to my nervous toddler. Haven't had a bad experience here so far!

If I could give a 0 start I would for the simple fact I came earlier and the manager told me they…read moretake the last patient @ 7:59:59 I get here at 7:50 and she says unfortunately I can't see you due to us hitting max capacity for today my thing is you assured me earlier because I asked are you sure I would be able to be seen and SHE SAYS YES... ALL SHE HAD TO SAY IN THE EVENT WE HIT MAX CAPACITY YOU WONT BE ABLE TO BE SEEN... LITERALLY RUSHED OVER HERE FOR NOTHING OBVIOUSLY SHE NEEDS MORE TRAINING

I, unfortunately, needed to visit the minute clinic due to an issue with my left eye. I was…read moreskeptical at first, but my loved one suggested that since I could not get into contact with my PCP, I should try urgent care/minute clinic. I'm so grateful that he suggested it and off I went. I was treated very well, diagnosed, and provided a prescription to treat my condition. I was pleased by the comfortable feeling I received during my visit with NP Megan. I had a sense of peace after confirming my diagnosis and I'm grateful to say that I'm receiving treatment and I'm starting to see improvement. I would recommend the Minute Clinic in a heartbeat. Thank you.

I was in misery with a bad cold. I had a few minutes to spare and was driving by a Minute Clinic so…read moreI decided to try it. My wait time was about 15 minutes. My diagnosis was upper respiratory infection aka common cold. The cure is just to wait it out. I did however get a prescription for an oral anesthetic which helped relieve the annoying sore throat pain. The prescription was conveniently transmitted electronically to the adjoining CVS. The nurse practitioner did a quick test to rule out strep throat. I also conveniently got a seasonal flu shot. Their services are limited. But it was quick and convenient to have someone look at my throat.