Olson Heating is a very small operation, but boy do they care about their community and their customers!
I noticed our heat didn't seem to be keeping up one day. We have an infant and a cold snap was heading in, so I looked up community recommendations and everyone said to call Mike at Olson. I called and left a message explaining the issue. He called me back right away and said he could come take a look at the end of his day, that same day!
He came and analyzed our furnace, and everything that was wrong with it. He was very honest and helpful, which I appreciate. Not a hard salesman, just trying to help our family make the best choice for us financially.
Basically, we needed a new furnace. He couldn't get us in until a few days later(we were just surprised he had furnaces on hand!), so he reset the furnace to get us by until then.
He installed the furnace in just a few hours, and it was working like a pro! But just a few days later, we noticed our room upstairs wasn't getting any hot air from the vent (our house is old and doesn't have enough vents as it is), so we called Mike. He came over that same day again and looked it all over. Turns out it was a simple fix and the heat started coming through the vents again. But that just shows you the attention he gives to each customer.
We will definitely work with Mike on all heating issues going forward, whether it's this house, or the next. read more