I've had multiple experiences with the service department here, and unfortunately they've been some…read moreof the worst I've encountered. What shocked me most is that after I provided honest, detailed feedback about my experiences, the dealership informed me I was no longer welcome to service my vehicle there. They even canceled an existing service appointment that included parts I had already been waiting weeks for. On the surface, the facility is impressive: the sales area is modern and comfortable, there are small private rooms where you can take a call, and a kids' play area if you're waiting. However, the religious overtones throughout the dealership -- including free Bibles placed in the waiting area -- felt inappropriate and out of place for a business setting. I fully respect anyone's right to practice their faith, but I do not appreciate having it pushed at me while I wait for car service. The service department itself has been consistently disappointing. My service advisor was dismissive of the concerns I raised about my $70,000 electric Jeep. It was clear the team lacked knowledge and interest in understanding EVs; feedback I provided was poorly relayed to technicians, and the responses I received were inaccurate, passive-aggressive, and condescending. My vehicle was even returned to me dirtier than I dropped it off because they insisted on running it through their car wash, leaving water spots everywhere. Appointments typically take weeks to secure, not because they're highly sought after, but because staffing is thin -- a situation the dealership seems unwilling to solve by paying a fair wage. To be fair, the parts department was a bright spot: the individual I spoke with was knowledgeable, helpful, and took the time to explain everything thoroughly. But overall, the dealership's lack of professionalism, unwillingness to support EV owners, refusal to provide loaner vehicles, and complete disregard for customer service left me with zero trust in them. My experience here has been so negative that it's soured me not only on this dealership, but on Jeep and Stellantis as a whole.

I do not recommend to buy any vehicle from Sam Leman Morton, IL as they don't care about customer…read moreneeds. All they want is just sell their cars. Spent numerous amount of time looking at the right car for us and finally found a brand new dodge hornet, specially without front bracket plate mounted to the bumper. We are relocating to other state where the front plate isn't required and this particular car looks nicer without the front plate. To install the front plate it requires to drill holes in the bumper. I mentioned that we want a brand new vehicle without a front plate bracket several times. We agreed at the price and setup an appointment with salesman Alec. He knew about our needs as I mentioned it to him several times. On the appointment day to make sure before our 2 hours trip I messaged him to check about our agreement and he responded back that someone drilled holes to the bumper and installed the front plate.. I was shocked. We spent so much time to talking about it and finally they did opposite. They don't listen to their customers and don't care about your needs. Don't spend your time with Sam Leman Morton. Go to other dealer.

Great customer service. Had our tire repaired and we were back on the road in no time. Thanks again…read moreguys! Highly recommend Hail Automotive for all your repair needs.

We broke down in Leroy, Illinois. Hail's garage towed us from Loves to their shop for a very…read morereasonable price. Quickly assessed the damage, a broken front wheel bearing along with other damage. Very reasonable repair bill, drove out of their shop the same afternoon. Made it home safely. Thank you for being there for us!!

I purchased new tires online as I always do, then I called CAS and made an appointment to have them…read moreinstalled. Brock took care of my truck this visit. He pulled the wheels and mounted and balanced all my new tires without stopping, it was fast service. I do a lot of my own mechanical work, but when there's something I just don't want to tackle Bill and his crew are the only ones who ever work on my vehicles. Never underestimate the abilities and quality of work you can receive from an independently owned repair facility; they care about their customers which is ultimately what helps them be successful. Thanks, as always you guys......

I pulled into a nearby campground after a 5+ hr drive with my class C Motorhome. After I exited, I…read morediscovered to my dismay that my refrigerator cover had blown off in my travels today, leaving all sorts of wires exposed. With incoming weather, I was ready to panic. The CG recommended this business and I called and spoke with the owner. I sent him a picture of my issue. Within minutes he had fashioned a makeshift cover for me & headed out to put it on my rig. Above & Beyond service from Bill! His quick actions calmed my nerves! I can't thank him enough! I can complete my journey with no worries thanks to him! Definitely put your trust in his work!

I bought a new trailblazer and the check engine light came on. When I called service department…read morethey couldnt get the car in for a few days to check diagnostics. The car only has 13000 miles. I guess I have to hope its nothing significant and I can keep driving it.

When I have to take my vehicle to be serviced, I'm always confident in the quality of service I…read morereceive. Barker Chevrolet is an excellent dealership and a leader in their craft. They set a bar for excellence!

Changed out an lower control arm, was making a clunk noise on bumps, the ball joint was shot,…read morereplaced the whole control arm assembly, no problem. But now I have a cyclical/rub noise that was not there before. With the car on the ground, they said it was the guard behind the rotor. They put the car back on the rack, partially disassembled the control arm and adjusted the guard. Didn't go away, brought the car back (second time) right away. Mr. Vegas test drove and said the hub bearing was bad, denied any responsibility and claimed that it had to have been there before, well, not in a million years. I asked him how this could happen.... his disposition quickly changed from friendly to anger and profanity. At that point, I knew we could not have a productive conversation anymore and I walked away. I would love to take him to small claims court, but I don't have the time to line up other mechanics to represent my position. If you have something simple, good luck. Otherwise, my recommendation is taking your chances somewhere else.

I just knew it!!! Ten stars!…read moreThis place is phenomenal...but I'm not surprised. Excellent service every time. Deer totalled my car (lucky I wasn't killed). I called Vegas and he got to it - knew exactly what was needed, made some calls and had a list with cost ready FAST. He made cost effective decisions without compromising quality. Wise and looks out for the best interest of his clientele - personal, while maintaining professional business practices. THE GOLDEN RULES ARE ALIVE AND WELL AT VEGAS MARKET STREET AUTO. I can count on them EVERY time!

We have been taking our 3 vehicles to Dowers for oil changes and new tires over the last few years…read more TJ is great to work with and trustworthy. It's nice to be able to schedule appointments that are convenient for me or to leave the car while @ school. The high school is just across the street, which makes it convenient for students to leave their car for an oil change during the day. For a small town, these services are a plus!

I gave them 5 Star rating, as of today I give them 1 Star…read more At first Brandon was so helpful, 5 days later, be has attitude and mean! Fact is I can't get a vehicle because of my score. I won't be recommending them. TJ is a very nice person and easy to deal with.

Stephen and all the guys at Sam Leman are absolutely incredible to work with. I came in looking to…read moretest drive the new 2024 Trax, and walked out the door with exactly what I wanted. Stephen and Zach went above and beyond helping me with this dec, and not once did I feel pressured to buy or spend more money than I was looking to. They helped me find a car within my price range, and the Trax hit the nail on the head. If you are considering buying a new or used car, Sam Leman Chevy in Eureka is the place to go.

Chad had the car we wanted to look at warmed up and waiting at the door. Everyone treated us well…read more Our finance man Buddy have us simple options without making us fell stressed to make a quick decision. Chad stayed and made sure we understood how to use the automatic start and that the on star was set up. This was long after closing time. We will be back when my daughter needs a car. You guys were great

Should be zero stars. Rick charged me $3500 for a head gasket repair and told me I could drive my…read morecar to Florida with no issues if I wanted to. The same day I picked it up, I noticed issues with the car after the engine light came back on again. I brought it back in, but he blew me off and called me a rude name, doubling down that the car was fine. I nearly died the next day on the highway on my way to work after the vehicle broke down at high speeds on I-74. Rick told me to charge the shop to have the car towed back to the shop and called me a thief for following his precise instructions, ignoring our prior conversation. This turned into a months long ordeal in which Rick said he would try to work on my car's second repair. He would scream (not exaggerating) at me over the phone and cuss me out for asking about the status of my car over the next 3 months. If you value your car, your money, your time, or self-respect, please do not give this shop your business. They were horrible on all fronts and don't have good expertise when it comes to servicing a vehicle beyond an oil change, which I personally wouldn't trust them with either.

I've had Rick working on my vehicles for more than 20 years and I'm proud to refer him to my…read morefriends. I cannot think of one time that I have been disappointed in the service or repair work provided. The one time I thought he was wrong he took the time to explain his diagnosis and I have to confess, it appears that he was spot on. I will continue, without a doubt, to take my vehicles to R & R Automotive Repair.