AVOID. Built flimsy and cheap as possible, priced like designer frames....cringiest staff ever.
My girlfriend got her glasses online but I wanted mine to last, so I went to Ollie Quinn. Big mistake, a month later my cat knocks them off the coffee table and they snap (1mm thick connecting joints on the side snapped right off)
Naturally I think Ollie Quinn is a premium brand, I go in expecting them to replace the frames.
"Hey I expected more from designer frames can I get these replaced" - I'm then informed that Ollie Quinn isn't designer, as though that justifies a shitty product...
The lady I'm working with calls over her manager and the two agree that "the wear and tear on the glasses is beyond what a warranty will cover" ...
I then point out that any reasonable business would replace the 7$ plastic frames, if only to avoid the review I'm writing currently -
This is where things go from bad customer service, to the weirdest store experience I've ever had.... They then accuse me of trying to extort them, and say:
"We were JUST about to replace the frames for free, but because I said that, now they aren't going to"
... The two of them go into highlight that our whole interaction was captured on camera (BTW its the Calgary store, 17th Ave and 4th, 1:30-2:30 Jan 5 2025).... Just in case they want to bust me on their surveillance .
TL;DR Go Anywhere but Ollie Quinn read more