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    Oliver Environmental

    3.0 (4 reviews)

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    Hamm Septic Services - Excavation and septic system installation in  Hudson, NH

    Hamm Septic Services

    (4 reviews)

    Hamm Septic was very pleasant, start to finish. Despite…read moretheir business, we found them to be very clean, respectful and over communicative on process and phoned the day before. Would use them again.

    I have been getting my septic pumped by Hamm for 30 years. The pumping employees are fine and…read morehelpful. The customer service is horrible and may as well just have an answering machine receiving inquiries. I recently asked for assistance on a septic pumping emergency on one house and scheduling a pumping service on another. Hamm could not schedule the emergency pumping. I scheduled the non emergency to be pumped out for Nov 11, 2 months later. So a customer of 30 years was not assisted on an emergency. Not sure how Hamm can even advertise emergency service pumping? I had to hire another company for the emergency pumping to be done the next day. Two months later Hamm septic customer service left a voicemail stating they needed my credit card information or they would cancel my pumping. I am retired and was out golfing when I received the message. I was a little upset to receive the threat of cancellation after waiting 2 months. I called and explained I was upset and Hamm would get my card information when I get pumped out. I explained that I would be home during the pumping. The office person Carla left another voicemail effectively canceling my appt unless I provide my card info. My appt was cancelled when I did not see the last voicemail. Hamm is apparently fine with conducting business without regard for any consequence to the customer. During this time where there are frequent messages and attempts to steal financial information from people. I will not and nobody should have to provide card or banking info prior to the work being done. I am not familiar with the individuals that are leaving the Hamm messages. I can only surmise that Hamm wont take cash or a personal check for payment. I attempted to contact the Better business bureau to register a complaint but Hamm is not a member. I scheduled my pumping with Garside and was assisted immediately for 1 1/2 weeks out. I was told I did not have to be present and I could leave a personal check,

    Soucy's Sewer Service Inc - Soucy's Septic Truck

    Soucy's Sewer Service Inc

    (6 reviews)

    We contacted Soucy's to do our septic maintenance. The previous owners of our home were customers…read moreof them (pre-October 2013). A gentleman named Mark arrived promptly and drained the system in its entirety. He noted the system operating satisfactory but recommended we not go as long between the maintenance schedule. The system was at full capacity and quite due. We appreciated his observation and professionalism. I asked about the newness and cleanliness of his truck and he said, "It's important to project a good image and provide the service our customers expect." I was thinking wow. He said this happens to be the oldest in our fleet too. This was really good service by someone that not only likes what they do -- they like where they work. The only critique would be newer uniforms needed. The importance of valuing the employees outer appearance is direct reflection of employers valuation of them. Overall - this company gets an excellent rating in all categories.

    I give 1 star because I can't give 0 stars…read more I had an appointment with Soucy for my first septic system pump out on my new house in Windham. Called made the appointment, they said they could be out the next day and they gave a 4 hour window. Called back morning of the appointment to narrow down the time frame they told me someone would be there in 30-60 min. 2 hours later no one showed up and when I called them back they said they had issues with their equipment and wouldn't be there for another hour and a half at least I asked why they hadn't called me to inform me that they would miss their commitment, their response was not satisfactory, they offered a coupon. I missed work to meet them, I don't want a coupon, I want my septic pumped. I know this is a septic service pump out. But a phone call from the dispatcher is not a big deal to ask for when you miss your commitment

    All Drain Services - We are ready for all of your high-pressure water jetting needs!

    All Drain Services

    (60 reviews)

    We had water in our basement and trouble with the toilets so figured it was a clog. Called on a…read moreSaturday morning just before a major snow storm, so very anxious to get it fixed and not heard back from a couple phone calls to another number. So glad they were the ones to get back in touch! Kaiden was on it immediately, found the clog, took care of it and we were back in business in less than an hour. We could not recommend this business highly enough!

    Had to have the pump in my basement bathroom pump-up tank replaced. While the job was eventually…read moredone, there were a number of problems. First, the tech misquoted the pricing (three times) on his way in - by several hundred dollars. I found this out being handed the bill on his way out the door - 'I made a mistake'. When taking the tank apart, broke most of the PVC connecting to the septic tank. It was all replaced, so I guess I got some of my money's worth, but they were unable, for some reason, to remove one of the tank cover bolts, so they just spun the cover around on that one bolt. We won't know until warm weather if they were successful in properly sealing everything back down. The entire area around the tank (my utility room) ended up literally soaked in septic tank water. The removed pump was deposited in the middle of the floor. (At one point, they wanted to walk a bucket of vaccumed up septic water through the house to dump it in my upstairs toilet.) There was no care taken to protect carpet in the process of removing any of the old (septic) materials out of the basement. There was no effort made to dry or disinfect the utility room at all. The second reason for the call was a clogged sink drain upstairs. We provided access to the cleanout downstairs. When the pipe was finally snaked, the resulting black clog coming out of the cleanout missed a waiting trashbag, and was deposited on the carpet, splattered in a living area. There was no protection used on the floor at all. The tech said, 'I sprayed cleaner on it, it will dry with no stain'. It took me personally two hours plus of cleanup work to remove the mess they left. I also spent another hour or so disinfecting the utility room. With their own photographs for evidence, I still had to make a number of calls to get the attention of their office manager, who finally agreed to a small refund to cover my time. This ended up as a bill of around $2000. Although the work was 'performed', apparently the concept of customer service has been abandoned in our current culture. I couldn't help feeling like they thought I should have had no complaints. I had a bunch, and frankly the $250 compensation off the final bill was still insulting. Overall, a horrific experience - I would not recommend this company to anyone, for anything, thanks.

    Oliver Environmental - septicservices - Updated May 2026

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