The thing with Oliver Bonas is that you can't stop loving their stuff as the variety of products they sell is amazing. You can find everything you need for a present (or yourself) from baby clothes to books, jewellery, sleepwear or furniture!
I usually like to wander inside the shops, looking at the displays and every now and them, indulging myself with a guilty pleasure, so when I visited this branch with my family, I was expecting more of the same: lovely things and attentive customer service.
The thing with this one Oliver Bonas in particular is the customer service. When I have visited some of the other shops, everyone seems happy to help, but not here! There were 3 members of staff in sight, two chatting behind the till in another language and one running around counting the displays. No greetings, no acknowledge of us or the other customer, who seemed very interested in the jewellery cabinet and was trying to gain their attention.
We didn't really need anything, we were merely browsing, killing time, but we left very disappointed with the staff. A simple hello would have been nice! read more