I have bought dresses from Oliphant 9 times, and these dresses are expensive. On my last order, I asked customer service if they could apply my 10% promo code (worth $48.50) since I forgot to apply it at checkout. Margaret's reply was this: Unfortunately due to the limitations of our system, we are not able to retroactively apply any discounts to an order once it has been placed. Please feel free to enter the promo code during the checkout of your next order!
How is this possible in 2025? Enter my promo code for my next order? This is not like buying something inexpensive that would occur on a weekly or monthly basis. I have called companies, like J Crew & GAP, and they had no problem applying a discount code after an immediate purchase. Obviously, some companies are better than Oliphant.
Additionally, in the past, I have tried to call this company, only getting an automated system with no options for customer service. I then emailed the company with no response. I guess I was lucky with my recent email that someone actually replied.
Since Oliphant is an upscale clothing retailer, their customer service should exhibit company integrity. read more