I feel the need to provide two different ratings. Let me start by saying that my home looks amazing and the ladies that came to clean did a fantastic job; 4 stars so I'm definitely a fan of their work. They brought their own equipment and each room was left very clean and smelling great. The best way that I can describe it is when you come back to your hotel room from a long day and everything is clean and picked up. I love a clean space and seeing things rearranged in organized ways. I expected though to have the vent above my stove and the top of my fridge dusted and cleaned, but both were not and left pretty dusty. All in all, I'm very satisfied with the work!
I provided a 3 star rating due to communication. Before I booked, I scheduled a walk-through with Olga to get a quote. My appointment was at 2pm and after no one showed after 20 minutes, I texted her. She requested to reschedule for an hour later which was not a problem and I got my quote. The day before my scheduled cleaning, I got a reminder text which was helpful and thoughtful. Again, I was asked to reschedule my time an hour and a half later than originally intended (10:30am instead of 9am). However, the day of my scheduled cleaning, I waited 20 minutes and no one had arrived. I texted and was told that staff were running late. They pulled up about 5 minutes after she texted me back. In both cases from a customer service standpoint, I felt that she should have communicated with me first instead of me waiting and contacting her. As a customer, it is the responsibility of the business owner to tell me if they are running late. Overall, I am satisfied with the services; my home is clean, but the communication can improve. read more