Autstanding treatment. I am older and I had muscle and joint…read morecramps affecting my ability walk. Improvement i one day with the proper medicine.

Regarding Erin Frank, PA. My 88 year old aunt was feeling weak and shaky. She called for an…read moreappointment and was told to go to Olean General ER instead of her own provider seeing her. She is still currently in the ER waiting for admission 29 hours later. Diagnosed with a UTI and dehydration- something that could be easily remedied at Olean Medical Group. Instead, she sat in a chair for over 15 hours with spinal stenosis and severe back problems. This is completely unacceptable- how can a provider only see WELL patients. She was not an infection risk. This is abhorrent.

Absolutely love Dr.O'Neils Rheumatology wellness office. Dr.O'Neil, her PA, nurses & staff take…read moresuch great care of their patients! I personally like the feel of a women empowered medical office. They truly want to get to know you and your medical history! They won't stop til they have answers and your input! If your looking for a Rheumatologist than look no further. They'll send you for any medically necessary tests and review test results with you in office or over the patient portal. They respond to your voicemails within 48 hours unless your a new patient and then it would probably be longer. Discovered Rheumatology Wellness Center in 2017 and will be here for a long time. Remember they are flexible as to your medical treatments moving forward. If your looking for a relaxing and calm office setting this is your place!

Rheumatologists are few and far between in this area, but we are fortunate enough to have an…read moreamazing one here in Cheektowaga. As you may have read before on reviews of mine that when it comes to Doctors one of the things I insist on in my or my families physicians is Compassion and Knowledge and this practice has that in Spades. Dr. O'Neil is amazing, she was able to effectively diagnose and start appropriate treatment for an issue that has just recently cropped up in a family member. So starting off, the office has a calm, peaceful vibe. Its not just the staff, the colors are muted and pastel, the music in the waiting room is calm, the staff is welcoming and the waiting room has something you almost never see in a doctors office: comfortable furniture. The Nurses and the Doctor herself are top notch also. My family member went in with a migraine brewing to a visit, and the nurses made the room dark as soon as they were done with triage and spoke quietly out of concern. The Doctor offered acupuncture (normally something they charge for) to stop it in its tracks. Now I don't know if I ever believe that stabbing yourself with thin needles is spots is a cure for anything, but within 10 minutes she felt the pressure diminish and within 15 minutes the pain was gone. This is just ancillary service btw, the actual issue that brought my family member in was nailed immediately and a proper course of treatment was started right away and that, I might add, started reversing much of the Symptomology immediately. If you have an issue that requires a Rheumatologist I highly recommend this practice.

I was in the adult unit of inpatient mental health services. The staff are generally quite kind and…read moreaccommodating. However, there was no compassion for me when I had a panic attack over getting my blood drawn. The phlebotomist held my arm down and did the blood draw mid panic attack while I was crying for him not to. As someone with past sexual trauma, this was quite triggering and you'd expect those dealing with patients to be more trauma informed, but I guess not. They also put me on new medication without informing me what any of the possible side effects would be or even asking me and have been known to do this to patients.

Handicapped automatic doors at Building D Imaging and Medical do not work properly at 7 am. This…read morehas been an ongoing issue for months. Sometimes they work. Sometimes they do not. This is not fair for people in wheelchairs or people pushing the wheel chairs. UPMC should have the resources to address this issue. This has been an ongoing issue for months. It is a known issue by hospital staff. Response to Business Manager: I filled out the form you mention before and heard nothing from UPMC. I outlined the concern here. Main entrance to building d off Sherman Street where multiple handicapped patrons visit hospital daily.