Would I buy carpet or flooring from here? The answer is ABSOLUTELY NOT.
My experience with them was a horrible one from the start. We had heard so many great things about this business and even purchased carpet and flooring from them before and had a great experience, but this business is not the same as it was 3 yrs. ago when I first purchased from them.
It started out fine, we went to the showroom, met with the salesperson Tom, picked out carpet, took some samples home and all seemed to be going well.
Tom came out, measured the room, gave us a price(price seemed fair), he left and said he would send us the estimate when he got back to the office. About an hour later we got the written estimate, it was $200 different from what he gave us verbally at the house, so we called to ask why?
He told us he must have added wrong, and it was simple math we could just add it ourselves, yes, we could add it ourselves but again the difference was $200 apparently, he could not do the simple math at our house, everyone makes mistakes. We agreed as the price was still fair, we gave a deposit and asked that they order it for us. We were told it was on back order and would be 10-14 days before it would be delivered, which was fine as we were painting the room anyway, so it gave us some time.
They called much earlier than expected that the carpet was in, we asked them to hold it for a week as we needed to get the room painted, they said no problem, we scheduled the install for 2/14/23.
Installers come out that morning, we explained to them the walls were freshly painted and to please use care when taking out the old carpet, they began to rip the carpet, and my husband happened to walk into the room to see large chunks taken out of the paint, the installer did not stop to alert us of what was happened and just kept ripping the carpet out. My husband was upset, again we told them multiple times the walls were freshly painted. He asked how we were going to fix this, the installer said you can paint it now before we lay the new carpet or paint it after, again we had the room painted before the new carpet so as not to get paint all over new carpet. He said I have to call my boss Mike Young, he called his boss, got us really nowhere and again, we were wondering how this was going to get fixed? Finally, the guy called Mike Young again, my husband got on the phone with him, asked him what they could do to fix this, the boss told my husband they were not responsible to fix the walls, it was our issue to fix, so my husband said OK i will deduct the can of paint from what we owe you, have a nice day and hung up.
My husband left to get a can of paint to fix the wall(it was $20), I see a truck pull into my driveway so I go out to see who it is, I said can I help you, he said with an attitude I am talking to my installer can't you tell I am the F'in owner. I said no I can't you have no markings on your truck, nothing, he starts shoving the old carpet in my face, telling my whoever painted it, let paint drip behind the carpet, they are not going to fix any of this, I was a stupid C U Next Tuesday and my husband was a P***y he was taking his carpet and leaving. I was literally stunned, I did not yell or curse at him, the installer did not know what to say, I just walked inside, in disbelief that a business owner and a man that has a wife and children would think it was OK to speak to a woman that way.
I called the store Tom was apologizing that his boss got out of hand, I just wanted my money back, that took over a week to finally get back, they said they processed the refund, that day, that I should see it the next day, nothing, finally after week, I stated there was still no refund and I was going to contact my bank, they sent a receipt that showed the refund was processed the date on it was 2/21/23 although they insist it was done on 2/15/23 and amazingly it showed in the bank 2 days later. Luckily Servi-King came to our rescue and installed beautiful carpet for us that Friday with no issues.
There are plenty of places to buy carpet in the area, do your research and go with the place that has respect for customers and their property. read more
