My friend took me here for a spa day as a treat for my birthday. The package included a 20 minute…read moremassage and afternoon tea - plus access to all the spa facilities. The massage was quite nice, not very deep, but she did concentrate on my neck and shoulders as I asked, and I left feeling relaxed. We then went on to try all the other "facilities". There was a small sauna in the ladies' locker room that was good, but a bit busy, and the only other thing we could find was a hot tub outside on a balcony, overlooking the race track. We braved the frankly horrid weather and got into the hot tub. We could not get it started - neither could the staff when we finally tracked them down. So basically we were sitting in a warm bath, in the rain, in full view of a stag party racing around the Mercades driving track. It just didn't quite work for me. The afternoon tea was perfectly nice - it just felt a little odd being the only ones there for it and as we were tucked out of sight round the corner, I had to track someone down to ask for more hot water for the tea. I enjoyed it and I might come back to the hotel for a meal or drinks if the opportunity arose, but i probably wouldn't bother with their spa facilities again.

Great hotel, very modern and stylish. Food pretty good but bar prices are astronomical!read more

Bustling hotel with a conservatory style restaurant overlooking the river. Bedrooms are spacious…read moreand we got a great deal for £65. Dinner menu is the norm for a hotel restaurant with a mix of pasta dishes plus favourites like bangers & mash, fish & chips and pork chops. Mains range from £9-13 and starters from £4-7.

My partner was told that this hotel was recently upgraded. It was very nice considering where we…read morehad stayed from time to time in London. The door adjacent to our room was open on both ends and it was a concern for me. However the person at the front desk was able to fix it. The BATHTUB was worth it alone. Deep and lush with lavender bubbles etc. Our view was of the lake and it was relaxing. A cute addition was the bottle of water stating "drink me" in their relation to Alice and Wonderland haven been placed in that city. I had fallen ill and the staff at the front desk was quick to get me a ride to a nearby ER. We where at the ER for 7 hours, So if you fall in, I suggest going back toward London. But for what it was, I am very happy we had a nice stay at the hotel.

There is something very wrong with the air conditioning system at this hotel. The first room I…read morewalked into, I was hit by blazing heat and immediately called the front desk and had to change rooms because the meter was not working (room 411). The room should not even be in service for gas. Secondly, I was moved to room 509 which did not have the stifling heat factor, but the air conditioning still was not satisfactory. As a result, they had to bring me a fan. Needless to say, my sleep was interrupted throughout the nights due to the Warren of the room. The manager was very kind and provided me with one complementary cocktail at the bar for the inconvenience. In addition, when housekeeping came to clean my room, they were removed the wash face cloths and did not replace them. I called down to the front desk to see if someone could bring me a couple up, and the employee told me that I could either come downstairs and get them or that housekeeping would be open again in the morning. I told him that I was undressed and could not come down. He then brought up two hand towels, and when I told him that I needed face cloths, he told me that was all they had. Needless to say, I had to take a shower with a massive hand towel. The next day, upon returning to my room, housekeeping had not left face cloths again. I had to go downstairs and get them. I don't know what the issue is at this hotel with that. Nonetheless, there is a mini refrigerator in the rooms, my new room was 509, but they do not keep items cool at all. Therefore, if you go and get ice from the bar area. (says there are no icemakers on any floors in this hotel), there is no way to keep it frozen. Also, their elevators are extremely small and narrow, and don't work all the time. If you have more than three people or two people with luggage, that is all that will fit in them, and they are very slow and only work some of the times. Furthermore, I requested a late check out and was told that noon was the latest they could do without charging me an additional fee. I would've thought that given everything that went wrong with my stay, they would've accommodated my 1pm check-out request, but they did not. On a positive note, the hotel is in a great location and there is tons to do in the area. My colleague parked car. They are so be aware that there is no in and out privileges. Once you park, your car must remain parked, or you will be charged again. This doesn't make very much sense to me. I believe there are other parking structures in the area that are cheaper and more flexible so you might want to check. Needless to say, when I return to my office in the area, I will definitely plan to stay elsewhere. I need to sleep comfortably, have a cool room, and expect great customer service.

Stayed here for work. Nice lobby. Friendly staff, great buff set breakfast, quiet rooms. Location…read moreso walking distance to restaurants and a mall. Not far from a train station either. My only complaint would be no fridge in the rooms Complimentary bottles of water in the room. Greeted with a hot cookie. No wait for a room.

The Brasserie, within the Brooklands Hotel in Weybridge, is a stylish restaurant keeping in tone…read morewith the contemporary Art Deco theme. The brasserie is quite an expense to spare but completely worth it and a wonderful addition to the hotel. I went here for my anniversary and the meal here rounded the experience off and really added to our enjoyment. I can 100% recommend the Kobe beef burger, although pricey, is very succulent and tastes amazing. It was also the place we went to for breakfast, which was included in our stay, a buffet style breakfast that had everything on offer and it all tasted great and we even got a free newspaper to read whilst we ate. A great place to eat whether you stay at the hotel or not.

excellent atmosphere and friendly staff good selection of beer and spirits a great place to…read morespend an evening

I stayed here for a week in August 2016. The location is fantastic - within walking of several…read morerestaurants, grocery store, coffee, etc in Weybridge. The staff is also very friendly and helpful. The outdoor courtyard area is great for a drink when the weather is warm. The room is a bit small by American standards, but certainly met our needs. Good water pressure in the shower. Did not have the food, so can't comment on that.

If a wedding is on expect to be treated second rate if your not from the wedding party!!!…read more We booked a night in the hotel because of the location. Mistake oh yes there was a wedding on the following day so we go to dinner to be told you cant eat in the restaurant because the wedding party takes priority,(not told this when booked the meal and breakfast). Speaking to the manager he just was not interested in the issue and said sorry the bar or nothing. The food when we got it was nice the hotel was dated but pleasent. BUT - The staff and management with the exception of 1 barman (Nik) was horrendous. Will we ever go back to the hotel NO will we go to another Best Western I doubt that as well with the treatment we got in this hotel

This hotel is walking distance to my company's offices when I am in town on business. Fortunately,…read morethe hotel staff are friendly and the rooms and hotel have been reno'd since the last time I came. Nice clean rooms and great front desk staff. Water pressure is low so the morning shower takes twice as long. Wifi is temperamental and cuts out several times during a three hour session. Ground floor room overlooked parking lot with pet owners whose dogs barked at odd times in the early hours and noise of folks starting their cars and slamming doors is the only annoyance for a business traveller. Had dinner one night out in the outside bar area. Took forever to get service. My colleague had to go inside to order our beers and ask for service. Someone from inside came out promptly to serve us. The crown burger and fries was really good with crispy fat fries. Generous chicken Caesar salad too. Much improved food quality from last time I stayed here.

Very nice place to stay if you're (for some bizarre reason, for most Americans) in the town of…read moreChertsey in Surrey, southwest of London. The decor and staff are fantastic. It's some ancient series of buildings that have grown and evolved over the centuries. The main building is a work of art, and feels historic. The mid-range rooms are perfectly comfortable and perfectly serviceable. You're going to them to sleep, odds are, not to camp out for fun. Room service is great. The dining is the best thing about the place--the eggs benedict are up there with the very best I've ever had. Staying there a week plus a weekend, I ended up having them way too often for breakfast. I'd give them four stars but for the fact that when I was there (March 2011) there were some sporadic and rather annoying issues with their wi-fi service. When it was on, it was fantastic. When it wasn't... well, it was pretty bad. Prices are reasonable for the area for business travelers, and the location is in the literal middle of Chertsey. Not much there, but for what is there, it's all walking distance from the hotel.

Friendly place, great location for getting into town, just a short walk across a scenic Thames…read more Newly remodelled, good restaurant connected and an awesome pub opposite with great river views.