I had the worst dining experience of my life in this cafe and am reluctant to even award them one star. Sadly, I have to give them a star so they get one for being in a nice location.
I went with a group of 12 for a late breakfast and this was my first experience of the Cafe. We each ordered a full English breakfast, one after the other, and took our seats outside. After a wait of about 25 minutes the first two breakfasts arrived, which, in my view, was an exceptional delay for such basic cuisine. To my surprise, the other breakfasts weren't delivered soon after in fact only two plates were served every 15 minutes or so. The first person to be served finished her meal at least an hour before breakfast number 10 arrived.
Most disappointingly of all, after a lengthy wait two of our party did not receive their breakfasts at all. We made polite enquiries as to the whereabouts of the missing meals, and were at once met with suspicion and verbal abuse. The waitress's first response was to proffer the absurd suggestion that members of our group had secretly stolen the missing breakfasts when we were not looking. Our group having been accused to stealing, we took the matter up with the staff inside the restaurant, only to be met with equally uncooperative and abusive responses. The staff were adamant that all of the breakfasts had been delivered, yet refused to count the plates, which would have confirmed otherwise. Our group was again accused of stealing the missing meals and as we left the waitress followed us from the Cafe shouting abuse.
The level of customer service was unquestionably the worst I have ever experienced. I have never been treated with such contempt and arrogance, and if this attitude towards customers persists, I have no doubt that the Cafe will soon be out of business.
I advise avoiding this Cafe at all costs. read more