Unbelievably greedy owners and they are proud of it. I am literally crying as I type this long review. They are willing to lose a customer who was willing to pay thousands out of pocket all because they wanted an extra $199 for an "initial patient exam," after I already paid for an "initial consultation exam." This is long, so here we go. I really wanted to like this place. I recently moved to the area and was looking for a new dentist. I also needed bonding to be done to fix a tiny chip on a front tooth. Although this place is out of network for my insurance, I was willing to pay out of pocket for exceptional quality and service. I was told that before I could get a simple bonding procedure, since I'm a new patient, I'd have to have a consultation and pay out of pocket. The initial consultant was about $200. I was quoted in the thousands to do a simple bonding to fix a small (barely noticeable) chip on my front tooth and a tiny hole gap between my front two teeth. Even though the price was much higher than what I was quoted from other dentists for actual veneers, I decided to go with them because of the great customer service. I made my appointment for the bonding. However, before getting the bonding, I was convinced to get their professional whitening done first, which made sense, so I paid for that service. A month later and today is bonding appointment. I was super excited to finally get the bonding done because I have a vacation planned for July 4th (next weekend). I called this morning and was willing to pay more to get a cleaning done prior to bonding. I just had a full exam and cleaning by my previous dentist only a few months ago, but I like the super clean feeling. They scheduled me a cleaning right before the bonding appointment. But wait...after I took the additional time off from work to head to my appointment, I received call saying, before we can do the cleaning, we need to do an initial exam to establish you as a patient and that will be an additional $199! Are you serious?! So what was the $200 I paid for the initial visit? I was told, "Sorry, that was just a consultation to focus on the bonding. But we should have suggested you do the initial exam then because it's the same price." I canceled the bonding appointment because I don't like being taken advantage of and expressed how disappointed I am. All she said was, okay, I'll cancel your appointment. That's it. No sympathy. No reasoning with them. Now I have to find a whole new dentist and start the process all over. A new consultation fee, a new dentist, and another wait! They are losing a patient that was willing to pay thousands out of pocket for good service all because they wanted an additional $199. I am a reasonable person and I understand protocol, but if you know that you just collect money from a patient for an initial consultation, why not make a one time adjustment and write it off as a business expense. I was literally about to pay $2000 for cleaning and bonding. Just add in the $199. Just greedy people and a major inconvenience to me. read more
