Not to be trusted! They are not honorable or honest. Go elsewhere!!! They drag their feet or don't…read moredeliver when it's warranty work. Otherwise they are glad to sell you something!

if you can avoid at all McWilliams run as fast as you can. The new unit they sold us broke within a…read morefew months. They "ordered the part" and stated they expedited it. i have since found out that they just ordered the part to be delivered in their normal delivery once a week. The reason is it cost $$ to have it shipped faster. Would have been glad to pay for faster delivery. Also beware if they first start the phone conversation with the age of your unit or water heater, they will always try and sell you a new unit. Wish I knew this before.

If you need a generator in my opinion there is no other place to call…read more They had the best cost, installed quickly and were very professional. I highly recommend them. Lee Smith

The sales person/ electrician would not disclose the name of the owner of the company. When you are…read morelooking at shelling out over $15,000 for both the installation and stand alone home generator and the sales person will not disclose the name of the owner, something is not right. No thank you!! The sales person had a very bad attitude. He blamed all problems and issues on their customers. Any question I had was met with disdain and dismissive answers. I wouldn't deal with them. There are other reputable generator companies that are much easier to work with.

Paul and Linda Craig are true professionals. They installed a 20KW generator for me about 2 years…read moreago. I am very pleased with them. I had one service call, and they were prompt and reasonably priced. DC (Tyler, Texas)

They are now McWilliams. Worst unethical company EVER. Lied about being a Daikin dealer. Then when…read morethey couldn't figure out what was wrong with my warranted 2020 unit wanted to sell me a new AC!!! I kept telling them it was the Thermostat. Finally called Daikin.

Air conditioner/heat pump they sold us has died twice in the first 4 years of ownership. Spent 2…read moreweeks in June/July without air conditioning while they tried to figure out what was wrong with the "main board". Now it is 17 degrees outside in early February and the system shut down due to a refrigerant leak. Not what you expect when you invest roughly $15,000.

It was Friday morning and I found water coming up from the ground from my broken underground water…read moreline to my house. I closed the water shut off valve at the water meter, and I no longer had water at my home. I called all the plumbers in the phone book and they all could not arrive to fix my broken pipe for another week. This company was very busy also, but they agreed to fix my pipe the same day. The plumber arrived later that day and a qualified polite man fixed my pipe so I had my water back to my home. He only charged me for the one hour minimum fee, and the small amount for the parts. I was very happy to get my water back.

Employees are not knowledgeable. Can't be trusted to ensure work is done properly or that quoted…read moreprice is accurate.

On 1-19-23 I called the Generator Doctor about my Kohler home generator not cranking. I explained…read morethe circumstances as well as I could, and I was told that no doubt my generator had been fried by a nearby lightening strike or maybe a power surge. I was told that I probably would be needing a new generator. He showed no interest in actually making a service call. I called another company and their tech came out on the 24th. He found and repaired the issue within 10 minutes, which was a solenoid terminal had come off the starter. After making the simple repair, he said he could not in good conscience charge me a service fee, but only charged for his milage. I will give the Generator Doctor an extra star as he did promptly return my phone call on the 19th, but otherwise, I am not impressed with the Generator Doctor!

Do not use Backup Generators he is very dishonest. He doesnt stand by his work or give you any…read moremaintenance paperwork showing you had your generator serviced. He charged me 3 times more for a surger protector then what it should cost. He doesn't ever call back when you try to get ahold of him. He runs his phone number under another name. Jerry is very Shady and doesn't take care of business. He is higher than most generator companies. He only has 1 star reviews so let that speak for itself.

A/c not working. Strickland sent out a tech who said there was no Freon in the system. There was a…read moreleak. Then asked if we wanted to add 3 lbs? Of Freon to the system for $240.00. I said hell no why add Freon if there's a leak? They then said that the coils in attic could not be fixed and a replacement could not be found, so the whole system would need replacing. This would run about $10k which we did not have at the time. They did not offer financing so referred us to someone else, who could have cared less if we got financing. My wife was handling the financing because I was at our other house in Arizona taking care of a water leak at the time. Anyway they wanted social security documents, bank statements and such which she gathered. When she contacted them on a Thursday they said they were busy, call back tomorrow. She had been without a/c for 3 weeks now in East Texas in September mid 90's. House was 90* inside. She called Friday, they said it was end of month; call Monday! A relative gave her the money for the install and they ordered the system which took a week. It only took a day to install, which was nice. The bad part was the greasy foot prints in the carpet from garage to thermostat and leftover installation materials left lying against the side of the house. I find it hard to believe that a a/c vendor does not offer financing. We own this house outright and have another house worth over 400k in Lake Havasu, Az seems like there should be a way to Finace a a/c unit. I wish we would have shopped around. Dave B.

I was quoted a price to replace a gas line from my lo gas tank to my hot water heater, it was over…read more$3,000! I thought that was excessive, but they said it was because it would take all day, and so paying for the line plus two people to work all day was why it would be so expensive. Well, I thought this was a Christian company, and I had to have it done ( or take cold showers ! Brrr!) so I agreed. The next day, sure enough, two men came out with a ditch digger, and ran over and broke my metal ramp, and finished the job in about two hours! Great, I thought, now it won't cost so much. But, NO! They charged the same price. I called to talk to the business manager, and they said since it was a quote, they don't adjust the price- even though they were done in two hours. I'm looking for a plumber today to do some work- guess which business I am NOT calling!