asked 2 different people for some help and no one was able to help. I had a picture of a T-shirt and asked if they can help me find it and they basically told me to find it myself. Managment should work more on customer service read more

I stopped in here randomly looking for a couple of sports bras as the selection at Sport Chek is appallingly limited. The selection here wasn't much better. After some serious digging through the racks I was able to find two that are what I need but unfortunately, disappointingly, only in black. I love colour but the bras with colour were either ugly as all get up or the wrong support. I guess this is good for my pocket book but this wasn't the end of the disappointment. When I got to the till the cashier said "Do you have an email to give me?". No explanation as to why I'm being asked for it. I asked her if it was required and at first she said yes. It wasn't until I asked if it meant I would get a lot of emails that she then said it wasn't mandatory. That was the extent of the interaction. She wasn't overly friendly and still never explained why she wanted my email. Not sure I will be back. May just go to online shopping, at least where Old Navy is concerned unless they get their staff a little better at customer service. read more

Love it! Love it! Love it more! Love their Stuff! I rarely give out 5* ratings but this store is truly deserving of it: I find ladies fashions here at FAIR prices which are hard to find in other stores.... Fabrics are good quality and the sizes fit and styles are abundant and plentiful and very wearable, practical clothes - most importantly, SIZES here are made for all Women of all shapes and sizes.... I also like their Big-Bag shopping approach with lots of changing rooms, washroom inside and HELPFUL staff... They have a 'Customer-comes first attitude', like Amazon, does: Just Love it! Love it! I'm a Happy Camper here. Thx, Old Navy! p.s. also Love your Catchy, fun, stylish ads on t.v. :) read more

I arrived at the Guildford store at 8:50, knowing that I had to be quick as the store was closing in 10 minutes. I had about 4 or 5 items that I wanted to try on. I took these items over to the change room and there was three female staff and one male staff in the change room area. I asked if I could go into the change room and try the items on and the girl looked at her wrist, pointed at a non-existent watch and said "it's 9:01 and no you can't try the items on." I actually thought that she was joking so I asked her again and she replied "my manager will not allow me to let anyone into the change rooms past 9:00 pm". I said I would be really quick and noted that there was still several people shopping in the store, several people in line to pay for items, and that I would likely be quicker than them. She again told me that it was "9:01" and that I couldn't go in the change rooms. After I was refused entry in the change room I told her that I would just try the items on, in the change room area, but not in the change room. No one responded to this and I tried what I was able to try on, over my clothes. As you can imagine I really wasn't able to see how things looked and if they actually fit when I was putting the items on over my clothes. Needless to say this only took me a minute and there were two customers still paying for their items when I went to the front of the store to pay for my 2 items. I asked the girl at the cash register if there was a Manager on. She called a male staff, who was one of the staff members that was at the change room. That being said, he had moved away from where I was standing when I was talking to the girls at the change room, so giving him the benefit of the doubt it is possible that he didn't hear my conversation with the change room staff. I told the "Manager" what had happened and asked him what the store's policy was regarding trying items on at "9:01." He kept apologizing to me and I kept asking him if this was the store policy and he would not answer and just kept saying "sorry.". He finally responded and said that no this wasn't the store policy and I should have been allowed to try the clothes on. I then told him that he should make sure the staff know this, especially the ones that I was just dealing with, he agreed that he would do this. As I was saying this the three staff that I was dealing with at the change room walked up to him and he checked their bags. I would have expected that he would have said something to the staff about this, while they were standing with him, however he said nothing, but wished them a good night. The whole situation was super frustrating read more

Went there last week. My intention was to get a pair of jeans... which was impossible. Pants scattered everywhere, no staff on the sales floor to help or keep shelves, tables and displays in-check. Everything there was unorganized, I didn't want to spend my time searching for my pant size, so I left. read more

A couple of years ago (circa 2015) I checked out this Old Navy. At that time, the store looked like it was missing an effective manager as the place was in complete disarray. Today, I paid this location another visit and I am happy to report that the store has done a complete 360! It was very well organized and clean with attentive and friendly staff. Loads of selection but still very spacious. Will definitely be back! read more

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Not sure what happened to this old navy. It definitely has gone downhill . Very messy store , clothes on the ground , dust bunnies all over the floor . This store is in need of serious management help . read more

Went into the Guildford store with my sister who is pregnant to the maternity section of which you would think would be in good shape for pregnant women. Most clothes are in heaping unfolded piles all over the tables and in a big pile under the racks. This is by far the worst Old Navy I have been to. No pregnant person should have to get on hands and knees to find a size. Worst section of the whole store! Customer service is not good either, 2 tills open for 10 people standing in line. Obviously there's no sufficient Management in that store. I've worked in both retail and management, all I can say is disgraceful!! read more

I was in this store yesterday to check out their baby/toddler section, and it was absolutely terrible. Good luck to anyone trying to find anything specific because the store is a mess. There's almost absolutely nothing on the racks, everything is spewed out on tables in just terrible heaping piles of unfolded clothes. It is seriously like trying to find a needle in a haystack. Head office really needs to jump in and intervene because no doubt this mess of a store is contributing to lost sales. read more

Horrible customer service! Some of the worst customer service experiences I have had in Surrey have come from this store. Poor customer service skills, poor signage, poor organization and rarely ever cleaned. read more