What happened to my favorite manager? (I now know, as I encountered him at Ross on River Road, but…read morehe was too busy to talk to, so I was left wondering why he changed stores and why the corporate powers at Kohl's did not fight to keep him? He was all about the customers and making everyone's shopping experience wonderful. When things got too busy for cashiers to handle, he would always jump on a register or help fold clothes and put them in a bag, engaging with his staff and his shoppers in a friendly and jovial way.) I will not mention his name (as, honestly, I can't remember it), but I do remember the many times over the years when he made my shopping experience incredible. He would add a small percentage off my purchase price when I was spending hundreds and there were no advertised deals in the works. He recognized me and always stopped to say hello or to tell me how good it was to see me. So, as everyone who knows me knows, last year I was having a problem with my 90-year-old mother walking away from my house whenever I was preoccupied. She would leave her phone at home, so there was no way I could locate her. And, my mom's attention span was quickly fading. She intended to do something, but found herself wandering off somewhere else or simply getting lost. There were times when I would have to deny her another Dr. Pepper because her kidney doctor recommended she cut it from her diet completely until her levels were up. I would give her Arrowhead water and she would complain and start spitting it out like IT was poison, then she would grab a few dollars and head off to the gas station up the street when I wasn't looking. But sometimes she lost her way, and it often took police officers to help me find her. On the day the Kohl's manager phoned me, my mom was lost again. The police had already visited the house of the kind lady who had offered her companionship when she passed by there on her way to and from Wal-Mart on a hot summer day. No one at the barber shop had seen her cross Telegraph Street, and she did not go to the library or stop for a visit at her dog's groomers. I was frantic long before I received the call. As we now live in the day and age of AI and cellphones, storing numbers in our heads is a practice long disused and forgotten. I had intended to put a tracking device in my mom's shoes, but I had not done it yet. What if she had fallen in a ditch? What if she had collapsed somewhere from heat exhaustion? All sorts of bad scenarios ran through my mind. The Kohl's manager said he recognized my mother as my frequent companion and shopping buddy. He had approached her as she seemed exhausted and confused. He took her to the back of the store and sat her in a comfy chair, and he brought her a bottle of water. She tried to give him the $20 she was carrying, but he refused to take it and told her to put it in her pocket until she found something she wanted to buy. Then he asked her where I was. She said she didn't know. He asked if she would tell him my name so I could come get her, but my phone number is unlisted. Then, he figured out an ingenious way to reconnect us. He typed my name into the Kohl's membership database and poof -- there I was! He was so incredibly nice, and he explained that he and his wife had been going through similar problems with some of their aged loved ones. So, whenever he saw us shopping together after that, he would approach my mom and make her feel important and comfortable. There is no better customer relations than that! So, needless to say, I have been disappointed to not see my favorite manager in Kohl's for a while, and it seems like many of the staff have been replaced by a class of teenagers expecting a good grade just for showing up. When I asked about a special wallet I typically purchase there, I was told where the wallets were located. I said that I knew where they were, but I was wondering when they might expect their next shipment (as I had purchased the purse and was waiting for the matching wallet to use it). "Well, that's what we've got," I was curtly told. I could go on and on about the unfriendly and clueless employees that work there now. I used to shop there a lot, but now I only go in when I need something specifically that I can't find elsewhere. Upon leaving Kohl's on my last visit, I had to realign my senses when I came to the new checkout lanes, as I thought I had been transported over to T.J. Maxx. They also seemed to have kidnapped their unfriendly staff.

I am not happy with how Kohl's operates. The company offers Kohls cash if you spend $50+. You buy…read moresomething with the Kohl's cash and maybe you change your mind on your initial purchase. Guess what? They penalize you by taking the money from your initial purchase amount. If the customer is planning on still buying the same amount of the initial purchase amount, but changes their mind on what they actually want, they shouldn't have their money taken away.

My son and I had the best experience, Jay was amazing and helped us 100 .% with everything and they…read moreall welcomed us with a smile and greeted us at the door when we came inside . I value customer service so much and from being outta state on our road trip . Thanks for all your help . The selection for his boots , socks and jeans met his expectations greatly .

Zero stars. I was very excited Boot Barn came to the area. I went in yesterday 5/29/26, no customer…read moreservice, not a hello, a wave or even a glance in my general direction from staff. I went in looking for a new pair of boots and new hat. My daughter and I walked the aisles I tried on a few pairs of boots (I have wide calves) didn't fit. Walked over to the wall of hats, found a lovely beige hat but no staff. I did go to the register to pay for a pair of socks, no hello, just rang in the item. I asked if they do custom fit boots. The girl said "Not here" and walked away after handing us the bag.

I don't dress very cute, but when people compliment me on something, it's usually something I…read morebought from Scout and cloth! They have unique and fun items and the employees are so helpful , stylish and friendly!

SO CUTE. If you're looking for a cute and trendy boutique, this is the place. The owner is so cute…read more Go here!!

I was in the store on Dec 31st. The clerk in the shoe dept was friendly and helpful. She helped me…read morewith numerous shoes and never rushed me. Then I went to lingerie and asked a question about the style of a camisole and what women wear under thin straps. The clerk said whatever women want and walked off. Then I proceeded to the dept selling nylons. There were two clerks talking to each other. I asked what the letters meant for sizing. The clerk told me she doesn't have the sizes memorized and I needed to look it up myself. There are so few choices for quality clothes and shoes in this town. Its too bad the staffing doesn't have the skills or training to make the shopping experience pleasant.

My sister left this store feeling dehumanized, judged, and dejected…read more When my sister went to this Dillards looking for a coat for our mother for Christmas, an employee pushed my sister to let her help. After doing so, she told my sister that she should look in a different section because the coats she was looking at were "top of the line". After dragging her over to the other section she proceeded to ask is your mom "round like you". Not only is my sister a perfectly healthy weight, she is also recovering from an eating disorder. And REGARDLESS of how my sister looks, she should be treated with respect. Additionally, I would like to know why an employee would actively discourage someone from shopping larger ticket items based on appearances - since there was zero discussion of budget. Do Dillard's employees believe that only a certain kind of person deserves the "top of the line"?

The woman who is in charge of the consignments is an absolute beast. I had called prior to ask…read moreabout their store process. Whoever I talked to was an absolute sweetheart. Great! This was going to be a good experience, right? When I went in, the consignment lady was so rude when I asked a few more questions and kept saying, "Well you didn't talk to me about this! I don't answer the phones on Saturday." Dropped off several things, she rejected almost all of them. I hope the 1 or 2 items she kept sell quickly, as I will never do business with her again.

I contacted Urban Renewal on February 23 about consigning several high-end pieces from a home I am…read moreclearing out for a deceased family member. I do not live locally and was only in town for a short period of time handling the estate, so timing and communication were important. The home contains quality furnishings, including a Taylor King sectional, a custom Vanguard dresser, a large Restoration Hardware rug, and other high-end items. After nearly three weeks of back-and-forth communication, they finally were going to come out on March 13 and picked up only two items--a sideboard and a rug. To my surprise, after our conversation with the driver on his way, they then declined the rug. I decided to tell him not to even come, and I would not be doing business with them and that their business structure was extremely unprofessional and excruciatingly painful to deal with. During prior communication, they asked what price I hoped to get for the rug. I suggested $800 for a $3000 rug as a starting point, fully acknowledging that I did not expect to recover what I originally paid. I specifically asked for their professional input since this is their business and they know the resale market. Instead of providing guidance, I was simply told my price "wasn't their happy price." That was the extent of the explanation. The entire process was unnecessarily frustrating. Communication is routed through a receptionist who acts as a gatekeeper, making it impossible to speak directly with the person actually making the consignment decisions. Everything is filtered through short emails or secondhand messages, which creates confusion and delays. For a business that relies on consignors bringing them quality merchandise, the lack of transparency, poor communication, and inefficient process is surprising. Clearing out an estate is already difficult, and this experience only made it more frustrating. I would not recommend working with this company. Their communication structure and overall business approach are not consumer-friendly.

Such a Cute little place, I've only been there once but I will definitely be back. Very nice girl…read morehelped me. I did make a couple of purchases. Love this place!

Love this sweet little shop! It's always fun to pop in and see what's new. The staff have always…read morewithout fail been super friendly and helpful! Love the fun selection of cute unique clothes!

Very nice people! Shop is great! Brought some items in for…read morethem to sell. Easy process and great to repurpose your good items.

Great, quality pieces and reasonable prices! I love the owner, such integrity and she's…read morehilarious... it's my favorite place to shop

If you like exceptional service & lots of beautiful colors, then ladies, this is your shop! We…read morespent a grand time trying on clothes & Robin was so very helpful. St. George really has no other place like Mina. This is not just any store. The building is charming, the dressing room is clean & nice. The clothing is unique & you will walk out of there wearing a beautiful work of art.

From the owner: Mina Boutique is an upscale clothing and accessory boutique for contemporary women. Our brands…read moreinclude Johnny Was, Joseph Ribkoff, Rails, Velvet, Michael Starrs, Uno de 50, Julie Vos, and more. We are conveniently located in the heart of historic downtown St. George, Utah.

Janet is absolutely awesome as well as her store. She has a great sale going on for Mother's Day!…read moreBuy ten items and then there are all 10.00$ each. She also has A 50% for other items. A evidence selection and if don't see it just ask Janet. Great clothes and trinkets for great prices.

Exceptional service! Exceptional selection!…read moreOverall, pretty good Value! (10/5/23)

Yes. I liked this Ross. Do much variety. I was looking for some Jumbo candles and found two of the…read moreones I wanted. Plus awesome clothing selections and home decor. Friendly staff and we didn't have to wait in line all day . I can see management values its customers. We will bd visiting this Ross every time we travel to St. George. Just an overall nice experience.

I will not be going back to the store after shopping there for over 20 years. I was in there today…read moreshopping. I asked this woman for help (where is bedding) her response back to me was I don't speak any English and I asked her I said, but you work here ? yes but I don't speak any English. I was literally in shock and just walked out ..I'm not a prejudice person my first husband was from Spain. I lived in Colombia for two years and anytime I went out to a store restaurant grocery shopping. I had to speak Spanish. I feel that should be the same here in America. People should be able to help me when I go into a Store? Something's just not right......