I've been there twice. once on 12/23, don't much recall that time, it was Christmas & I was last minute shopping. No one offered any help though. I was in there over an hour. Bought 4 small tops that was on sale, not clearanced. $10 each. I attempted to EXCHANGE 2/4. was buying jeans that were $54.99, & found one of my 4 tops in an XS being sold now for $14.99. Asked for help once during my 30 minute visit to be blown off rudely. Store was empty. Not busy. Different girl as cashier. Refused to excuse items & did not look at them. I called Chesterfield Old Navy & they will do it & said she's wrong. Called back after leaving & said I would not be back but my experience was awful & I'd be leaving a review. I was hung up on. I didn't use profanity or raise my voice. I also leave good google reviews, not just bad ones. I'll be reporting this to Old Navy as high up as possible just because these girls are very rude. I have kids this age who would never act this way. read more

Old Navy rocks! Most people who know me are familiar with my stingy ways. Given that I limit what I'm willing to drop for a certain clothing item, Old Navy was heaven on earth. Perhaps I just had the fortune of catching Old Navy commercials for after Christmas specials or New Years Sales. Maybe all the clothing items had been on the shelves forever. Whatever the reason, it seemed like everything was within my price range. Not only that, this was one of the largest Old Navy stores I had been to. And by that, I mean that the Men's section was larger than 3 or 4 racks. The only drawback to a large store is that the density of employees per square footage of shopping area was low. It generally took about 2 to 3 minutes of looking to find someone available to help you out with something. There were quite a few shirts and jeans that had been misplaced/left unfolded. The merchandise itself was similar to what you'd find in any other Old Navy store. The main thing this site had going for it was size and price (seemed like items were cheaper compared to the Old Navy store in SD, LA, etc.) Recommendation: CHECK IT OUT! read more