I went today to do some returns. They were quick at getting my returns taken care of. The guy was…read morereally nice. I love that this store is huge too.

Manager extremely rude, African American lady, rude when she talked, would not even try to help…read more Horrible service.

Best addition to Southlake shopping! Finally a kids store - and so cute at that. The owners are…read moresweet as can be and love to support the community. Lounge clothes to fancy occasions and gifts galore. You won't walk out empty handed!

Came from out of town for my nieces birthday. This place is a true gem! I was able to get an…read moreamazing gift for her birthday. The customer service was top notch and the selection was amazing! Highly recommend it to everyone.

What's better than a Polo Ralph Lauren Boutique? How about a Polo Ralph Lauren Factory Store,…read morewhere you can get you favorite Polo items at discounted prices?!! I was really impressed by this store. It had all the luxury of their boutique stores, perhaps even a better selection than the boutique stores, at great prices. I am a fan of the classic Polo Ralph Lauren styles and colors, and there is plenty of that to choose from in this store. They also have the newer designs as well, all in men's, women's, and children's sizes. The other thing this factory store delivers on is that classic Service you become accustomed to at a Polo Ralph Lauren Boutique store. The staff here is friendly and helpful and can help you find sizes and fits as you need. Great experience, I probably spent a little too much, but oh well, I am happy and I think my new clothes look great...thanks Ralph!

Felt discriminated by the staff in the store and felt watched and unsafe the entire time I was in…read morethere, not sure if it was the way I dressed or my skin color or sexual orientation or maybe because I'm a younger individual shopping in a predominantly elderly store, but no one asked to help carry the 10 items I had in my hand, wasn't asked by anyone if I could help finding sizes or a fitting room, the cashier with #s 4**062, African American woman, laughed at me and looked at me, like I had the answers to a question that I should of known on the floor, I genuinely did not know if you guys had sizes in the back because the shelves are full of random clutter and mess,... "we have a system to check sizes" she said..........no duh, LITERALLY NO DUH who doesn't, it was rude and disrespectful, and as someone who demonstrates genuine positive energy and a collected manner to everyone it was insulting and as someone who works in RETAIL administration it was exactly what stores, leaders or associates, should not be doing in a retail field... and my receipt states my salesperson was A'jon?! That was a lie, a full on lie on my receipt, I was not helped by anyone, otherwise I would of had some idea of what was going on inside that mess of a store, I had no desire to purchase anything that night after trying on but felt so incredibly pressured I purchased one item a flannel, that I was absolutely in love with when I first saw it online, and now I want to return, and will never step into your store again and will make sure others around me or on my media don't neither ...and yes I was the one wearing the vintage hoodie on dec/7 with the fur line, just so you know who I am, the store is is an absolute disaster and as a retail personnel myself your store needs to evaluate its customer service and the African American manager who nearly threw a shirt at me walking to the Oxford section was shocking. What if I was a secret visitor? Or exect? Or your family? Learn how to treat customers of any skin color and sex orientation correctly and yes, my message will relay to others, because no one with the basic idea of simple inclusion, equality, and respect will step in your stores again. It was disgusting behavior the way I was treated, that's not how large businesses should be running. Please never treat a customer like that ever again especially since I am someone who deals with extremely severe anxiety I felt like I was going to pass out in there it was a terrifying feeling honestly, I was so uncomfortable and it belittled me, I quite literally started sweating SO bad, I was so embarrassed and I did NOTHING, I did not steal, I did not say anything rude or bother anyone, I simply walked in the store with the intention to simply shop. Coach and evaluate your team on simple customer service!!! And I also heard several workers cursing on the floor... so there's that, you guys are terrible people.

Came here on vacation on the hunt for a jellycat since I collect them:)) they had a good selection…read moreof them and was super fun to walk around and see them. definitely would check it out if you're a jellycat lover.

Cute kids stuff and Jellycats!! Need to visit for those unique items! You won't be sorry and the…read moreemployees are very friendly and helpful. Enjoy for sure....

The manager is super friendly and will order items for you if you can't find what you need in the…read morestore. The clothes are well made and have a classic style. The downside is that the store is small, so it can be challenging to get everything you need in one trip.

I love to support a local business and this little gift store is right in downtown Coppell. It…read morecarries local handmade good, and just a lot of different options for giftables (consumables, wearables, crafty stuff, etc.) - the selection was quite wide and varied. I highly recommend stopping by when you are eating at the diner across the street or visiting the weekly farmers market.

Jacaranda Gift Shop is like an oasis in the desert. Nestled in an old house on Bethel in Old Town…read moreCoppell, it is surrounded by a garden that can only flourish like it does from living care. The garden has statuary that gives a gentle babbling of water amongst the flowers. It sets the stage for high expectations once you enter and you are not disappointed by any means. Once inside you are greeted and welcomed as if you are an old friend coming in from not having been seen in a long spell. Introductions follow, and then you learn that the store is comprised of products made by local members of the community. It provided me me an extra level of appreciation for the items in the store. They have a wide variety of items, such as earrings and other jewelry, hand towels, blankets, quilts, children's clothes, stuffies, a few books, candles, and more. They also offer embroidery services on things you buy in the store. Particularly, if you are looking for young baby or children clothing, they offer some embroidery that just makes them almost too precious! The prices on most things here did not seem terrible, especially when you factor in these items are handmade. Add to that the fact that this store truly offers the boutique experience and then you really start to appreciate the pricing structure here. Overall, it was a great experience and I recommend them for when you are shopping for that really unique item that tells someone you went the extra mile for them!

No doubt the most inefficiently and poorly run store I have shopped. I'm standing in line behind 15…read morepeople watching 4 employees walk the floor and fold merchandise while there are only 2 check stands open. The only reason I'm waiting in line is because they have my favorite pajama pants half price. Granted they did not have my size and a lady on the floor told me they weren't planning to put more merchandise out so they could get ready for fall. She was nice enough to go in the back and bring me one pair. That's the only reason I gave 2 stars instead of 1. I heard Gap was going to file bankruptcy. I can see why. Whoever manages this place should be ashamed.

I find myself in this store more often than what I want to...asking my wife "can we go home yet?"…read more LOL Its a nice size store offering the "outlet" type of merchandise. Don't go in expecting to find EVERYTHING that you'd normally find in a GAP...but there are quite a few deals to be had. GREAT place to get socks, undies and basics (t-shirts, caps, etc).

H&M is Trendy and The staff @ Grapevine is super friendly, Hot Damn I am a poet and didn't even…read moreknow it! Carry on :)

Strong 3 star for me! This store is fully stocked with all of the essential items you will need for…read moreyour wardrobe. Pants, tops, dresses...everything for work and play. Check it out for the holiday season as they have a ton of fun Christmas tops and pajamas too. I have always been a fan of the prices here and the outlet store has double the deals as the one that's in regular malls. They can get a little messy when it gets busy though. But very nice sales folks and quick check out as well.

Enjoyed the plentiful merchandise collection. Large jewelry area with nice selection. Lots of great…read moreshoes and boots. Even a collection of designer dog leashes and collars. Spring flowers and vibrant colors with lots of pink shades on the spring collection. Good resort wear section with straw beach bags, kaftans and cute beach hats.

I recently had a situation where an item had been put away do to a house fire that I recently…read morelocated. With the help of the new General Manager of this location, after much digging , located the item and without hesitation took care of the matter with great urgency. I applaud her efforts and now know why I am a loyal Shopper of many years. Thanks again to her and the great staff at this location. Michael Alexander