I recently switched from US Bank, having received less than $2.00 annual interest on a money market…read moreaccount averaging $20K. My experience with changing was extraordinary. A very professional account manager explained every option (CD, Money Market, etc.) in a really friendly way. After a couple of months my interest received is over $80.00 - what is not to like about that. I stayed with US for a number of years because of their nationwide coverage, with free ATMs all over. Town Bank offers up to ten free ATM usages per month at any bank in the USA. I don't know who the one star person talked to, but that employee must have gotten fired. That was about five years ago, so something has truly changed.

Horrible experience, been a customer for 4 years and yesterday they cancelled my savings account…read morefor no apparent reason and put it onto another checking account. I did NOT give them permission to do so, and they were rude to me just because. Felt like they were undermining me just because I'm 20 years old. When speaking to ask with the manager they never let me and said that they were constantly "busy" or "out of the office". I am switching banks now sucks for you Town Bank!

Do yourself a favor and go to associated. These people are not open hours that allow people that…read morework normal first shift hours to get to the bank. They have so many errors on their end and they refuse to do anything over the phone but it's nearly impossible for me to get in during their hours. They always have your balance wrong on the app, so don't trust it! They charged me overdraft fees after I called to check my balance (I know, silly me for thinking I could trust their app) prior to spending money, and they said they would refund 1 of the fees and I would see it post within 24 hours, never posted. I call, and the lady basically tells me I'm making this up, nobody told me that.. unless I recall her name, which I don't (which she claims is 'convenient' for me. Don't you think they would keep record of who I talked to since it was a phone banker?) She told me that I made this up because they "don't do refunds anymore." Then she said "and when we do refunds it's instant." So which is it you don't do them, or it's instant? Clearly if this lady who claims to be a senior banker is correct, then the employee I spoke to isn't trained well and lied to a customer that you are now treating like a criminal. If the app displayed my correct account information I would've deposited money or transferred from my other account. I was negative for 2 days before my account even reflected it on my end and they charge me for both of those days. I even have screen shots showing my account had 95$ on it, when they were saying it was negative. Guess what, I have to make it in within their hours to show them my screenshot, they don't have an email I can send it to. If you want someone to lie about your balance, and then charge you for believing their lies, and then call you a liar for trusting one of their telephone bankers, US Bank is definitely for you. I've talked to 4 people now who say they experienced the same type of things with US Bank. They all recommend associated bank. Time to take my money elsewhere. Also switching my elderly families bank accounts so US doesn't rip them off!

I have never had a problem with Bank or credit in the past. The computer system put a 2 week hold…read moreon a check $450 because it was from Chase Bank and a mobile deposit and even AFTER the check clearing insisted that there was no human in any department of the bank that could release my funds which made my account overdrawn after paying people to work the job that the check was for. Today is the release time and still don't have my money. EVERY time I call customer service I'm put on hold to transfer to a different department multiple times with a wait time of 20-45 minutes EACH. The local branches are nice but literally don't do a thing except exchange money since they are at the mercy of an online system also. The second my funds are available I'm going to a new bank. Nobody cares that they're taking food out of your family's mouth or that you have other bills due. This company puts value on computer systems more than people. The past 2 weeks I've been cashing checks at the payers banks because I can't trust my own bank. That is NOT OKAY. You should never have an issue trusting the people you Bank with.

I'm sorry for the long review...It's my first and I'm not sure how these are supposed to be done…read morebut I honestly feel that this is good information for potential customers. Also, I know that the NAME of the business is "Educators Credit Union", but you do NOT have to be a teacher to have an account here...You can be a firefighter, police officer, nurse, doctor, EMT, paramedic, etc...! I believe you just have to have a job doing public service! My husband is a firefighter and paramedic. I wrote this paragraph at the end of my review but moved it to the top for a forewarning of the long review and informational purposes of the ability to go to this incredible Credit Union! Although we have accounts at both, there REALLY is a difference between a bank and a Credit Union...At least, between our bank and Educators Credit Union! That's NOT to say that I don't like our bank (I wouldn't keep any accounts there if I hated it)...But I LOVE Educators Credit Union in Elkhorn! The tellers are always sure to welcome you in the moment you walk in the door and treat you kindly, regardless of whether you are doing a deposit, withdrawal, making a loan payment, or there to see a personal banker in hopes of getting a loan! I will get back to the loan thing in a second but I also wanted to mention that the tellers will ALSO try to help you figure out what's wrong, if you are having any issues, with your account...Such as unknown charges on your account or overdraft fees and, if THEY can't help you they'll ask for help from the personal bankers that have been there longer and have more experience. Back to the loans... If you need a loan Educators Credit Union is a GREAT place to go for it! I know, for a fact (because I have had in the past, or CURRENTLY have), that they do: credit rebuilding loans (I didn't have this one but a family member did), personal loans, holiday loans, credit cards, and vehicle loans! I believe they ALSO have mortgage loans but, unfortunately, we've already got that one through our bank and, fortunately for us, the bank actually had a similar interest rate! However, our credit cards compared between the bank and the Credit Union have VASTLY different interest rates and the Credit Union is FAR superior! The Credit Union ALSO offered a FAR superior interest rate EVERY time we've needed a vehicle loan over the past 18 years!!! Besides the interest rate being so superior, the personal banker that has helped us over the past 18 years (even before she got married and was still Kym Moore! LOL) Kym Perrelli, has ALWAYS been amazing about making sure that ALL our financial needs were met! She has made sure, with our last vehicle loan, to make sure that it was enough to also cover the cost of licensing and registration! In the past we've had her add the cost of other loans to a vehicle loan so that we would be able to pay off the higher interest loan immediately and be left with the lower interest vehicle loan only to pay. The people truly care about helping you get to a better financial position and would never, in MY experience, give you a loan that you would have any issues paying back...Which, I think, is WHY Kym tried to add loans together when she could! Yes, it made a slightly higher vehicle payment, but only after removing a MUCH higher other monthly payment did she ever do that! I can't tell you how much I appreciate her for that because, thanks to her, our credit score is finally getting better after a bankruptcy had to be filed years ago! Again...sorry for the long review but I hope that my information helps you!

I have banked with Walworth State Bank and now First National Bank 45 years. I got re-married and…read moremoved out of state but hadn't closed my accounts yet. When the bank called to inquire about my address change and I told them I was going close the account. The associate that called me did not tell me I could close the account over the phone. She could see my account and knew my insurance which I had stopped then went through anyway and was later returned caused me a $36 fee. The bank manager refused to return that fee. Horrible unbending customer service! Stay away from this bank!!!!!!

I started going to US Bank in Elkhorn a few months back for work…read more The bank is older. It felt as I took a step back to the 70's when I walked through the door. It's actually a neat place. The real review is the people. They are all great. The tellers are all so welcoming and friendly. I walk in now and they know my name. If we lived closer to this branch we would definitely have our personal account at this bank.

Long on promises, short on performance. Were not able to coordinate a simple home mortgage in over…read moretwo months. Seemed Elkhorn's local management was on board but dropped the ball time and time again. Well Tom, I'm pulling out and moving on.

My stepbrother had a vehicle financed through them. He and his fiancée moved back here to the east…read morecoast, and they started rejecting payments. My brother authorized his fiancée to make payments. They refused to let her send the money and rejected the payments. Their jeep just got repossessed, and are STILL rejecting any payments that they can make. The reps will also not speak to anyone else when he says talk to [stepmother, father, etc] and hands them the phone, and will not allow anyone to speak to a supervisor. I'm pretty sure a lot of this is illegal.