I could not have been more comforted and content by the Services and Care that were given to my…read moreFamily and Myself for the unexpected Passing of my Husband. Kim, RK, Dawn, Crystal, Noah (Olivia, the voice of an Angel) and everyone else took the time to explain, embrace, advise and guide us through this most uncertain time of our lives. They were always available, always attentive, always welcoming and extremely patient with the repeated questions. While a Funeral Home/Crematorium is not something that you frequent, this is a place of Love, Kindness, Understanding and Guidance. They are all now a part of our Family and will be Remembered on a daily basis. Without their experience and professional but comforting attention, this could have been anything less than perfect. The whole experience was, in fact, Perfect on all levels. Thank You All. We Love You. Could not recommend more. They will give you a warm hug, take your hand and memorialize your Loved One with Grace and Compassion.

From the owner: Traditional Funeral Services in our Chapel, Church, or other local venues, Graveside Services,…read moreMilitary Veterans, Cremation Services (our crematory is located in Berryville), Green Burials, Shipping Arranged in the US or Out of the Country, Pre-Planning Conference (No Charge), Spanish Speaking Director on Staff, Traditional Monuments, Custom Monuments, Lettering Monuments, Monument Restoration and Complete Cemetery Restoration

When my mother was put into Comfort Care, I had researched cremation services and pretty much knew…read morewhat I wanted before I interviewed (in person) four crematories/funeral homes. Two of them failed to disclose all their fees until I asked additional questions (based on my research), one of them was double the price of the other three, and the fourth one was Direct Cremation Services. I met with a gentleman named Kip, who didn't try to upsell me, and gave me a package that met my requests. The costs were significantly lower than the other three places. He assured me that Direct Cremation Services would take care of everything, and explained both the logistical process and the paperwork/payment process. When my mother passed away, on a weekend, Kip returned my (notification) call, emailed me the link to take care of the documents, and immediately send his team out to transport my mother's remains. He told me the paperwork could wait until Monday. Thereafter, everything went as promised, and I picked up my mother's "cremains" yesterday. An unbelievably smooth process during a difficult time. I can't recommend this place enough.

I chose Direct Cremation because of all of the positive reviews. Unfortunately, my experience was…read morevery different from what I read. Having never been through the experience of managing the passing of a loved one, I didn't know what to expect. I arranged for DC to provide services. A few days later I bunch of emails with tasks assigned out of the blue. I called to ask about them and was directed to my funeral director who told me those were optional. A couple days later I got a contract and a payment link. Again, I called to question and let the director know we wanted to have an urn for the ashes and that I needed everything shipped to me. Shortly after, I got a new contract and a new payment link. Days passed and I called again to get status. Still waiting. A few days later, I called again. Should be done by end of week. See a pattern? No contacts by DC. Every call was made by me. The end of the week came and I finally got a call. My loved one was ready to be picked up. Wait, what? I paid for shipping. " Oh yeah, that's what I meant". Really?? Anyway, the company provided the service I paid for but communication was non existent. I don't think I ever got a "sorry for your loss" from our funeral director. Given the industry the operate in, I would have expected a little more.

I just finished pre-arranging my cremation with Steve Hedges. He made the process simple and easy…read moreto take care of. They are very kind and professional. I would highly recommend them to anyone.

I cannot say enough good things about Brown Funeral Home. My brother died suddenly and from the…read moremoment I arrived with other family members to make my brother's arrangements, we were treated with the utmost respect and compassion. My brother had money to pay for a funeral many times over, but without a death certificate my nephew was unable to access any information regarding life insurance policies or bank accounts. When we arrived, we laid our cards down on the table, advised how much we had to spend and Jorge (our funeral planner) went to work crunching numbers and delivered a funeral package that honored my brother and was within our budget. I have contracted with other funeral homes over the years for other funerals and have been subjected to high pressure tactics exploiting my grief to try to up-sell me into buying things that were unnecessary. Not Brown's. We were shown only those things that were within our budget and not shown high end, top of the line caskets and vaults that would only compound our grief. We received a funeral that was thousands of dollars cheaper than what we would have paid in Maryland. And everyone I spoke to went out of their way to make our family feel special and accommodate all of our needs. I read some of the other posted reviews regarding Brown Funeral Homes and I'd like to correct a misconception. Some people believe it is the funeral home's obligation to produce a death certificate shortly after they pay the funeral home to procure them. They can't produce what they don't have. Anyone who googles "acquiring a death certificate in West Virginia" will learn that West Virginia is one of the worst states in the country to acquire a death certificate. They are ridiculously slow. I developed quite an affinity for the staff of Brown's. They treated me with exceptional professionalism. Please be kind when seeking a death certificate from them. If you get frustrated, just imagine how frustrated they must be trying to procure death certificates for the many families they serve. These are good people. These are trustworthy people. Trust them with your families' needs. You won't be disappointed. Thomas Ross

I am very pleased with my choice to use Dovely Moments for my son's funeral. Prompt, professional…read moreand efficient. In comparison with other I researched , you get twice the service with at an outstanding price. The doves were beautiful and well cared for. I am willing to schedule my next event in order to obtain her services. Outstanding job. Thank you Mrs. Roberta.

We used Dovely Moments for my father's homegoing ceremony, and the service provided was…read moreexceptional. We loved that when we called Dovely someone was always available to speak with us - there was great customer service! Ms. Roberta was so helpful and kind in helping us to plan things out and explain the process. When we arrived at the cemetery everything was set up so beautifully. She was prompt, professional, and the dove release was very well coordinated. It was a very beautiful and meaningful part of my father's service, and it made saying good-bye to our father very special and comforting. We were grateful for such a smooth and organized presentation at such an emotional time for my family. I would recommend Dovely Moments 100 percent for any occasion that you want to share a special moment! It is definitely a service that you can count on! Thank you, Dovely Moments!

Randall Moving & Storage is awesome. Have used their storage service. And if you want great movers…read more- on time/on budget, highly professional ask for Clarence and his crew. They have moved me twice now. 1st-rate.

So because she wouldn't honor her word on paying for making sure all items were in their proper…read moreplace and she wants to keep blaming me for not knowing how many people it should have taken for the move . I would give this company a 0/10! She is really a disrespectful individual that won't take accountability for her mistakes! How you think a customer feels when you keep trying to bring up what a customer should have know as if I was the moving expert. I hired you to do a job and you failed! Don't give this business your time or money because Susan will try and gaslight you and make a 2-3 day move all one day so she can get as much money from you. Then if something goes wrong it's your fault for not telling her something when you gave her all the information she needed. But she didn't do her job so it's your fault! I didn't even bring up all the scratches, dents, dings all on my walls and stairs her crew made! I had thought I was going to be able to up the stars after she reached out, but I can't as she seems to forget she the one that botched this job! Now I have to go in my pocket to pay someone to complete the job she PROMISED! Horrible business owner!! Update**To the owner..there wasn't a "crew" it was one person who came out to do half the job back in February which took all day as it was on Valentine's Day and weekend. As I stated I needed to start moving in my new place and wanted to make sure I went through as much as possible totes/boxes I could so I separated what needed to stay and what needed to go back to VA. And I contacted the person (Steve) who helped me out (not you) during this time so we could see when it would be a good time for both of us. As we all have lives and not just around fanning ourselves apparently what you do all day. So yeah I still have several empty totes that needed to be taken back to VA. So stop with your arrogance as if I'm trying to get over on you. I'm a veteran so I paid my dues and worked for everything I ever had! And I showed you my entire house as you said on FaceTime I had a lot. I have it recorded so stop your madness. Take accountability that you messed this entire move up and wasted everyone's time! It's done and over with so no need to reply anymore I'm done with it. And I don't accept your apology.

My 7 yr old Golden Retriever died on the way to the ER on Christmas and they use Agape for their…read morecremation. My vet clinic I work at also uses them so I know they do a good job but the experience for my own pet made me appreciate them much more. The urn is gorgeous as I knew it would be but as someone who has to make paw prints all the time the paw print they made is top notch. The fur clipping with ink paw print is awesome, and the clay nose print. Having our boy home and with the beautiful set up is bringing some comfort in this difficult time. Thank you so much!

My service with Lap of Love was amazing…read more They used this service to cremate my grand pup and the service was fair. I received my dog in a tiny box, I felt there was no way his remains could have all been in this tiny box. I also felt that box was extremely poor quality for the amount of money I paid for the entire service. The name plate fell off as soon as we pulled him out of the box. Delivery service said 1 day service for shipping and it took 4. I did email my disappointment in what I had received and not a word back. Just poor quality overall. Would not recommend unless they let you pick out EVERYTHING.