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    Cartwright Funeral Home

    5.0 (1 review)

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    Omps Funeral Home and Cremation Center - Amherst Chapel

    Omps Funeral Home and Cremation Center - Amherst Chapel

    (2 reviews)

    I just posted a review of the worst customer experience possible. It was provided by Omps Funeral…read moreHome. The review was posted under South Chapel, It should have been posted under Amherst Chapel. My Error. Omps provided horrible, Unfeeling and uncaring service to my family when my 40 year old son who was also a father sadly and suddenly died of a heart attack. The service was the worst possible! They overcharged us and acted in a rude and unprofessional way. Even using an inappropriate attempt at Funeral Humor. Which as a grieving parent is about the last thing you wish to hear. You make up your own mind I think behavior such as this has no place at any time or in any place. We certainly will not ever again use this organization!

    When my step-mother passed away, Omps Funeral Home was there to fully assist my family in our time…read moreof need. All the staff there are very kind and professional and go above and beyond in customer service. The Funeral Director, Matthew Shehan, was nothing less than perfect in his work ethic, professionalism and compassion in assisting our family with the details in the handling of Bonnie's funeral arrangements. At first we weren't sure that we were going to have an open casket because we didn't think that she would look like herself but Matthew assured us that he would be able to and he did. We were able to find and compile many photos of Bonnie and sent them to Matthew. By the next day he was able to get them processed into a memorial DVD to be played at the planned memorial service. The DVD photo montage was very professional and tastefully produced. He also chose the perfect photos to use for bookmarks and programs and those turned out beautiful as well. I have nothing but high praise for Matthew Shehan and all the staff at Omps Funeral Home. Special thanks to Kandis Jenkins for assisting us with follow up paperwork and copies. Thanks for looking out for my dad. Thank you all for everything.

    Direct Cremation Services of Virginia

    Direct Cremation Services of Virginia

    (35 reviews)

    When my mother was put into Comfort Care, I had researched cremation services and pretty much knew…read morewhat I wanted before I interviewed (in person) four crematories/funeral homes. Two of them failed to disclose all their fees until I asked additional questions (based on my research), one of them was double the price of the other three, and the fourth one was Direct Cremation Services. I met with a gentleman named Kip, who didn't try to upsell me, and gave me a package that met my requests. The costs were significantly lower than the other three places. He assured me that Direct Cremation Services would take care of everything, and explained both the logistical process and the paperwork/payment process. When my mother passed away, on a weekend, Kip returned my (notification) call, emailed me the link to take care of the documents, and immediately send his team out to transport my mother's remains. He told me the paperwork could wait until Monday. Thereafter, everything went as promised, and I picked up my mother's "cremains" yesterday. An unbelievably smooth process during a difficult time. I can't recommend this place enough.

    I chose Direct Cremation because of all of the positive reviews. Unfortunately, my experience was…read morevery different from what I read. Having never been through the experience of managing the passing of a loved one, I didn't know what to expect. I arranged for DC to provide services. A few days later I bunch of emails with tasks assigned out of the blue. I called to ask about them and was directed to my funeral director who told me those were optional. A couple days later I got a contract and a payment link. Again, I called to question and let the director know we wanted to have an urn for the ashes and that I needed everything shipped to me. Shortly after, I got a new contract and a new payment link. Days passed and I called again to get status. Still waiting. A few days later, I called again. Should be done by end of week. See a pattern? No contacts by DC. Every call was made by me. The end of the week came and I finally got a call. My loved one was ready to be picked up. Wait, what? I paid for shipping. " Oh yeah, that's what I meant". Really?? Anyway, the company provided the service I paid for but communication was non existent. I don't think I ever got a "sorry for your loss" from our funeral director. Given the industry the operate in, I would have expected a little more.

    Cartwright Funeral Home - funeralservices - Updated May 2026

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