Phelps has always been there in my time of need and been very helpful through the hard process of…read morelosing a loved one. Both Travis and Kim went out of their way to make sure everything was covered and went smoothly. I'm very thankful the process was so easy. Thanks Phelps!

I am so thankful that I was driven to this funeral home by another inadequate funeral home. Phelps…read morenot only did a beautiful job of preparing my husband as we remembered him but they planned everything to perfection . The staff was not only kind, caring and compassionate, but took care of all our needs, allowing us to mourn our loss. I would never consider or recommend another funeral home. Wonderful!!!

My uncle recently passed away and my family decided to use this funeral home. The director and his…read morewife were very gracious, comforting, and sincere during our time of grief. They made the process a little easier to manage. Also, while talking with them at the funeral home, you kind of forget it's a funeral home, it just has more of a home feel to it. They are really great people that truly care.

David and staff at Omps Funeral Home did an excellent job! We feel everyone went above and beyond…read moreour expectations to help us at this very hard time. David was wonderful! He made us feel comfortable and helped us every step of the way! David is kind, professional and extremely knowledgeable. He helped and guided the family with the grace of God. My family has used Omps Funeral Home for both our Father and now our Mother's funeral with complete dignity and respect. They had no problem in handling the special requests that were needed for each funeral. We have only gotten A1 service. I highly recommend their services.

This funeral home is absolutely the worse. My father past away 2 years ago November 2019 and not…read moreonly was the service awful they put the wrong Military rate on his head plate (which has yet to be corrected) they spelled his name wrong on all certificates. I was at his gravesite 3 weeks ago and the plate is not even on his gravesite. Very unprofessional and uncaring.

I just posted a review of the worst customer experience possible. It was provided by Omps Funeral…read moreHome. The review was posted under South Chapel, It should have been posted under Amherst Chapel. My Error. Omps provided horrible, Unfeeling and uncaring service to my family when my 40 year old son who was also a father sadly and suddenly died of a heart attack. The service was the worst possible! They overcharged us and acted in a rude and unprofessional way. Even using an inappropriate attempt at Funeral Humor. Which as a grieving parent is about the last thing you wish to hear. You make up your own mind I think behavior such as this has no place at any time or in any place. We certainly will not ever again use this organization!

When my step-mother passed away, Omps Funeral Home was there to fully assist my family in our time…read moreof need. All the staff there are very kind and professional and go above and beyond in customer service. The Funeral Director, Matthew Shehan, was nothing less than perfect in his work ethic, professionalism and compassion in assisting our family with the details in the handling of Bonnie's funeral arrangements. At first we weren't sure that we were going to have an open casket because we didn't think that she would look like herself but Matthew assured us that he would be able to and he did. We were able to find and compile many photos of Bonnie and sent them to Matthew. By the next day he was able to get them processed into a memorial DVD to be played at the planned memorial service. The DVD photo montage was very professional and tastefully produced. He also chose the perfect photos to use for bookmarks and programs and those turned out beautiful as well. I have nothing but high praise for Matthew Shehan and all the staff at Omps Funeral Home. Special thanks to Kandis Jenkins for assisting us with follow up paperwork and copies. Thanks for looking out for my dad. Thank you all for everything.

While I'm sure many fine people are laid to rest at Shenandoah Memorial Park, let's be real in that…read morethe most popular grave for visitors is that of one Patsy Cline. If you don't know who Patsy was: en.wikipedia.org/wiki/Patsy_Cline Paying your respects here is very easy. Close to 81, you enter off of Front Royal Pike (522) at the funeral home and follow the road to the right. Look for the small sign/arrow as to where Patsy is buried then sort make your own space along the side of the narrow road. The landscaping and area seemed nice enough and after a few minutes we laid on pennies on the headstone and were on our way.

We stopped in to visit Patsy Cline's grave and also had a list of 8 other grave sites we needed…read morehelp finding. Desire' helped us locate them all, giving us a highlighted map of the entire cemetery and individual maps of each area we wanted to visit. She was very helpful and gracious.

Fantastic in every way. They are caring and respectful. Our experience was very positive.read more

When my mother was put into Comfort Care, I had researched cremation services and pretty much knew…read morewhat I wanted before I interviewed (in person) four crematories/funeral homes. Two of them failed to disclose all their fees until I asked additional questions (based on my research), one of them was double the price of the other three, and the fourth one was Direct Cremation Services. I met with a gentleman named Kip, who didn't try to upsell me, and gave me a package that met my requests. The costs were significantly lower than the other three places. He assured me that Direct Cremation Services would take care of everything, and explained both the logistical process and the paperwork/payment process. When my mother passed away, on a weekend, Kip returned my (notification) call, emailed me the link to take care of the documents, and immediately send his team out to transport my mother's remains. He told me the paperwork could wait until Monday. Thereafter, everything went as promised, and I picked up my mother's "cremains" yesterday. An unbelievably smooth process during a difficult time. I can't recommend this place enough.

I chose Direct Cremation because of all of the positive reviews. Unfortunately, my experience was…read morevery different from what I read. Having never been through the experience of managing the passing of a loved one, I didn't know what to expect. I arranged for DC to provide services. A few days later I bunch of emails with tasks assigned out of the blue. I called to ask about them and was directed to my funeral director who told me those were optional. A couple days later I got a contract and a payment link. Again, I called to question and let the director know we wanted to have an urn for the ashes and that I needed everything shipped to me. Shortly after, I got a new contract and a new payment link. Days passed and I called again to get status. Still waiting. A few days later, I called again. Should be done by end of week. See a pattern? No contacts by DC. Every call was made by me. The end of the week came and I finally got a call. My loved one was ready to be picked up. Wait, what? I paid for shipping. " Oh yeah, that's what I meant". Really?? Anyway, the company provided the service I paid for but communication was non existent. I don't think I ever got a "sorry for your loss" from our funeral director. Given the industry the operate in, I would have expected a little more.