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Olathe Medical Services, Inc.

1.0 (1 review)

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10 years ago

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Menorah Medical Center

Menorah Medical Center

3.0(72 reviews)
6.9 mi

I had cancer surgery there two years ago. They were short staffed, but the nurses were polite and…read moredid their best. When they did arrive, they were courteous and took care of what I needed, the doctors who visited me knew what they were doing, I still see my cancer doctor and yes, the food was good. And I will be there tomorrow for an outpatient procedure.

My sister was a patient for a week in June, 2023. Never have I experienced such awful nursing care…read morein my life. The nurses weren't in uniform and didn't introduce themselves. My sister received care when it was time for medications, but otherwise staff were invisible. Never was she given mouth care or help getting a bath. She ate almost nothing for breakfast on Saturday so I didn't order another meal for her the entire weekend. The Saturday's breakfast tray was left on her counter until Monday morning's nurse came in her room. Nobody kept track of what she drank and nobody seemed to notice that she hadn't eaten all weekend. I would help her turn on the nurses light when she was hurting and needed to be turned. It was common for her to wait 45 minutes to have anyone begrudgingly answer her light. At one point they used a plastic turning sheet under her to move her into position. They let that slick, hot, plastic sheet under her for a full day, ignoring her complaints of how hot and sweaty she felt lying on plastic hour after hour. It was nearly impossible to get any nursing care. No one in leadership made rounds. Of course, no nurse did any type of hourly rounding. PT worked with her once and determined she was too weak to work with them, so nobody even worked to get her to sit up in bed. They knew so little about her that when it was time for her to be transferred to a rehab facility, they ordered a wheelchair van to transport her! The transporter came & suddenly six nursing staff were in her room to transfer her from her dirty bed to the wheelchair. My sister became dizzy and nauseous sitting up for the first time in a week. My guess is that the staff had no idea that her slowness was due to physiological reasons but thought maybe she was being lazy. One young woman screamed in her face to comply. My sister died at the rehab facility a week or so later. I pushed to get her back there because I knew she would get the care she needed and be treated like a human being. It's been two and a half years since she passed. I wish the nightmare she experienced at Menorah would pass from my mind. My only regret is that I felt so out of control with nobody in leadership to help us get her the care she needed. My hope is that nobody else will suffer at the hands of the Menorah nursing staff like she did.

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Menorah Medical Center - Menorah Medical Center

Menorah Medical Center

Menorah Medical Center
Menorah Medical Center

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Olathe Medical Services, Inc. - medcenters - Updated May 2026

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