It's not easy to find the right size of new fridge for our house's kitchen, so my wife and I came…read moreback to Airport Appliance now is Homewise Appliance since we bought the old fridge from here long time ago, then one of representing showed up his name is Andy Lu, very knowledge, kindly and understanding my issue and situation after he asked and advise me the one new fridge that I will like and happy for. Yes, we found one the price is just right and made a purchased. Andy thanked and reminded us If we have any questions or problems just contact/direct call him and he handedly quickly and very helpful. Andy! keeps an excellence work, we recommended. Thank you.

May 26,2026 Hey! I guess I've been buying from Grace Ho for…read more3 years now! My most recent purchase was this past Memorial Day. She knows me by now and it's always easy dealing with her. But what happens when things go wrong? I bought an LG washer/dryer set and the washer had a crazy vibration that just seemed wrong. We hadn't had a new washing machine in a really long time, so we weren't entirely sure if this is how it was supposed to be. I contacted them (airport appliance at the time) and they asked me to send a video. After looking at the video, they confirmed that it wasn't right and arranged a pick up and delivery of a replacement in a few days. The new machine worked and continues to work great. Hard to ask for more than that! Sep 15, 2023 I visited on Labor Day weekend and as busy as it was, Grace Ho took the time to help me get the right dishwasher for us at a great price. Thank you!

Really happy with our experience at Appliance Leaders! We were shopping around the Peninsula for a…read moreBosch dishwasher and they had better inventory and prices than anywhere else we looked. Delivery came within a few days and the team was super professional and on time. Solid option if you need something quickly and don't want to deal with the big box store runaround. Would definitely come back!

Appliance leader is the best appliance selection, ordering and installation experience I've had…read more They have a wide range of high end products, competitive pricing, and professional installation. The ordering was fully online, and the installation crew (Miguel and crew) completed our dishwasher quickly and professionally. If you need any appliance in the SF Bay Area, you should choose this company.

Refrigerator problem. I contacted the business early in the day, Azer gave a 2 hour time window…read moreand explained that there is a diagnostic fee. Arrived right at the start of the time after texting that he would be there in 15 minutes. Did the diagnostic, identified the bad part. Applied the diagnostic fee toward the repair and ordered the part. Azer message a little later and said he was able to obtain the part the same day, came over and installed it, tested to make sure the refrigerator was working. This is exactly what I want from a professional repair person. Solid communication, no upsell, keep it factual, issue resolved as quickly as possible. Totally worth giving 5 star rating & save his business card for future needs.

We were looking for a regular maintenance on our very old HVAC. Azer replied very fast and show up…read morethe second day. He did a thorough cleaning and checking on our indoor and outdoor unit. He also gave professional suggestions on replacing the old parts that may break any time. Appreciate his help and would like to recommend!

Benny's customer service was outstanding. We purchased a Thermidor stove and the overhead fan is a…read moregreat bonus! Great selection and price. Diane of San Francisco

I purchased a dishwasher online, and it was delivered promptly. Two installers came, quickly ran…read morethe dishwasher, had me sign paperwork confirming it was working, and then left. I live alone and rarely cook, so I didn't use the dishwasher again until I hosted a party that weekend. It seemed to run fine, but the next morning, when I was unloading the dishes, I discovered that it had flooded and would no longer turn on. I contacted Airport Home Appliance, and they referred me to GE Appliances. GE scheduled a service appointment, then later rescheduled it. When I called to ask why, they told me they were waiting for parts to arrive. I was confused as to how they could determine what parts were needed without first inspecting the dishwasher. They explained that this is a common issue with this particular model. Concerned about keeping a brand-new dishwasher with a known issue, I contacted Airport Home Appliance again and requested a return so I could exchange it for a different brand. However, I was told that the 48-hour return window had passed, so I could no longer return it and would need to wait for GE to repair it. They also said that if GE is able to fix it, I would not be allowed to exchange it for another model. I'm extremely frustrated by being passed back and forth between the retailer and manufacturer while I'm left without a working dishwasher after spending $1,500 on a brand-new appliance. I'm simply asking for a fair resolution.

TERRIBLE CUSTOMER SERVICE -…read more Is it a thing now where EVERY company has to provide the worst customer service? This place is no different. I was promised a replacement washer/dryer in after 2 1/2 weeks and guess what? IT NEVER SHOWED UP! the driver showed up to pick up another unit and then canceled my pickup - AND THEN THEY EXPECT ME TO WAIT ANOTHER ALMOST 2 WEEKS FOR A REPLACEMENT?!?! yeah, scr*w these guys. What a sham of a company. Stay away, VERY far away from them if you can.

Keeps rescheduling pick up. We no longer have access to the house we were renting. Company wants us…read moreto pay for the washer and dryer now ever though we scheduled 2 weeks in advance like the website says. Please do not use this company! ​

My 4-year old Samsung French Door Fridge has gone to appliance heaven. Fridges are suppose to last…read more10-15 years. Do your research, stay away from Samsung appliances. I came to Best Buy and purchased a Whirlpool French Door fridge. The entire process was smooth from beginning to end. I brought my iPad so that I can research as I shopped. Their was no pressure, and they were able to price match my fridge. I did need to show that the price match was the same cost to ship to my zip code. Pretty reasonable request. Overall, I was able to lower the price by $400. I paid $175 for the 5-year warranty. They hauled my old fridge and installed my new one 5 days later. Free haul and delivery was on time. I am one happy camper. After comparing prices with Sears, Lowes, and Home Depot, this place offered the best deal.

Wish I could write 2 separate reviews on this one, so I'll give them 3 stars…read more 5 stars for the customer service in the store. David Martinez was awesome. We wanted an open box Samsung Washer and Dryer, but we were waiting to see how much our home warranty company was going to give us to purchase a replacement washer since ours was leaking and cost too much to repair. We came in on Saturday afternoon and David held it for us until Monday afternoon. Unfortunately, the open box dryer was damaged, so we ended up selecting another Samsung dryer in onyx. Beautiful!!! 1 star for the delivery service because they called me 30 minutes before arriving to my house giving me time to get home. I get that delivery is FREE and that they had 20 deliveries that day, but they didn't even unwrap my dryer! The delivery guy was going to dump it in the middle of my garage, but I insisted that he at least put it next to the washer. I am a tiny Filipino lady...who does that? Does it look like I can move a dryer all by myself? The least they could have done was take it out of the packaging. So rude!!! Were they rushing to get somewhere else? Lunch perhaps? Not quite sure how I am going to manage to remove the bottom part of the packaging without calling for reinforcements. They almost didn't haul away the old set too. I had to remind them to take it. Oy Vey!

Cesar was very helpful. We called about a burning smell in our Samsung washer and he walked us…read morethrough potential issues on the phone patiently. When it turned out the machine was 17 years old with a drainage issue on top of everything else, he was upfront about the repair cost and honest that replacing it might make more sense. That kind of integrity is rare. We ended up going with a new machine, but Cesar is absolutely our first call for any appliance issue going forward. Highly recommend.

Well he did it again! Caesar has repaired our washing machine, stove, refrigerator (several times),…read moreand today he fixed our dishwasher that was leaking. He came, diagnosed the problem, and was done in about 15 minutes. I appreciate him and his expertise very much. Thank you, Caesar!

A few options were made available they took my old set away and I believe I got a good deal…read moreconsidering how much these are brand new.

Bummed website said they were open today and we drove 45 minutes to get here. CLOSED ON WEEKENDS!read more