1. Rancho Rooter Plumbing

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    Rancho Rooter Plumbing

    5.0 (2 reviews)
    Open • Open 24 hours

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    3 years ago

    Fast, reliable and a great price! He assessed the issue and knew within seconds what the issue was. Great service!

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    2 years ago

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    We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

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    Thank you for responding. I'd like to clarify a few points using our own service records, so future…read morecustomers have accurate information. The invoice, dated 6/28/2026, states twice that the technician was "unable to clear" the line "due to incorrect plumbing," and that you would "return on Monday, June 29 at 10 o'clock to give complete estimate for repair." By your own documentation, the job was not completed at the time $300 was collected from my tenant in cash. No explanation was given to my tenant or to me at that time for why payment was being collected on unfinished work. On the invoice itself: it was not sent to me on 6/28 or the day after. It was only sent after roughly a week of follow-up calls from both my tenant and myself. To clarify the $5,000 figure: my review never attributed that estimate to Mr. Rooter. It was the quote given by the separate restoration company your team referred me to. On the return visit: this was the originally scheduled visit to provide the estimate promised on the 6/28 invoice, not an additional service performed as a courtesy. I appreciate the acknowledgment that the refund check took longer than it should have. My intent in leaving this review was to give an accurate account based on the documentation from this job, so your team can review the process and so future customers can make informed decisions. Thank you !

    Rancho Rooter Plumbing - plumbing - Updated October 2026

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