This was one of the most disappointing customer service experiences I've ever had. I've stayed at…read morethis hotel many times over the years and have referred countless friends, family members, and clients who have also booked stays here. Because of that history, I never expected to be treated this way. We experienced a genuine family emergency that forced us to leave early and requested a refund for our unused Sunday and Monday nights. These were weekday nights not a weekend or holiday, and the hotel kept 100% of the charges for both nights despite us not being there. What made the situation even worse was the amount of time we had to spend going back and forth during an already stressful family emergency. The front desk staff repeatedly told us they understood and agreed a refund was appropriate, but the owner instructed them not to issue one. For several days, staff members seemed confused about the situation, while the owner/manager refused to respond to phone calls or text messages. We were left waiting, following up repeatedly, and receiving no direct communication from the person making the decision. I understand businesses have cancellation policies, but there should also be room for compassion and reasonable discretion, especially for LOYAL, repeat guests who have spent thousands of dollars over the years and have personally referred many others to stay here. Unfortunately, this experience erased years of goodwill. Customer service is tested when something unexpected happens, and this hotel failed that test. We will NEVER stay here again, and after this experience, I can no longer recommend it to friends, family, or clients. What a HUGE disappointment Cottage Grove. Not the way you treat your loyal customers.

I recently stayed three nights at Cottage Grove Inn in Calistoga, paying about $1,997 total. The…read moreproperty is charming at first glance--beautiful garden setting, cottage-style rooms on a tree-lined street, and very friendly, warm service. The grounds are well kept and the inn is clean, with clear potential to be a truly special place. However, at nearly $700 per night on a weekend, the experience fell well short of expectations. The property feels underinvested. The furnishings are dated and worn rather than intentionally antique, and the bathroom is significantly outdated. Towels were also visibly old and frayed. The biggest issue was the bed. It was extremely uncomfortable--more like old, degraded foam than a supportive mattress--and made sleep difficult, with noticeable motion transfer even with a partner. We pulled back the bedding and found an old foam topper over a worn, stained mattress. Using a photo of the manufacturer's label, we determined the mattress was manufactured in September 1996 and likely purchased at Square Deal Mattress Factory in Chico, CA. If accurate, that would make the mattress over 30 years old, which is far beyond any reasonable replacement cycle for a hospitality property at this price point. Breakfast was also disappointing--limited, mostly store-bought items such as stale croissants, basic English muffins, and very weak coffee with minimal quality or attention to detail. In summary, Cottage Grove Inn has a beautiful setting, clean rooms, and excellent staff, but the lack of investment in core comfort elements--especially beds, bathrooms, and furnishings--makes the value difficult to justify. I would not return at the current price level without significant updates.

This is a very quaint historical building with lovely appointed rooms!…read more The check-in is convenient and easy. I would definitely recommend!!!! Close to the wonderful downtown Calistoga (walking distance).

We are big fan of weekend getaways in the Napa Valley. We have stayed at several properties over…read morethe years up and down the valley for wine tasting and dining out. As well as attending concerts, New Years parties, and just relaxing. I found this cute property in Calistoga online and after reading the positive reviews on several booking sites I decided to book the Oakville room. Right after booking the reservation, I started receiving personalized text messages confirming my registration and providing me detailed information about my stay. They even did their best to accommodate an early check in for us. When we arrived we were able to park right in front of the property. We picked up our personalized envelope with our key to our room on the front porch. The Oakville room is located upstairs and is small but very clean , and decorated nicely. The room opened to a small outdoor patio with a table and two chairs.. Something to note- this particular room does not have a TV in it however other rooms at the Inn do have them. No ceiling fan overhead but a personal heater/air conditioning unit is in the room. A nice comfy bed with a fluffy white duvet made for peaceful sleeping. Now the best part- location! On the corner of Lincoln the main street in Calistoga you can easily walk to botique shops, tasting rooms, restaurants and bars. It is next door to Busters BBQ which has really good casual bbq.. Finally each directly booked stay includes 2 vouchers for Calistoga Roastry. This is a cute coffee shop where we enjoyed an iced latte, smoothie, BLT, and breakfast sandwiche. It is just a 5 minute walk from the Inn. We throughly enjoyed our stay here and highly recommend if you are visiting Calistoga.

My partner and I had just the most wonderful visit at CdV this past weekend to celebrate his…read morebirthday. We stayed in the Carriage House, and it was so quiet, beautiful and secluded. The morning breakfasts were delicious and hearty! The staff and chef Carlos were all delightful and accommodating. I highly recommend this place for a special event. It's a bit pricey but very worth it for an important occasion.

I'll start by saying that, just as I did, you'll probably be able to get a much better stay in…read moreCalistoga in another property for a fraction of the price. Despite property descriptions and their website, I did not witness anything luxury about this place, apart from the diner. I was at the property for only a couple of hours but that was more than enough. -Photos are a bit deceiving - everything in real life is a lot smaller, especially the pool and bathrooms. I sat down on the toilet and my knees were bumping against the bathroom door. Pool size was not fit for the amount of guests the property can accommodate and looks twice as big in the photos. -No sound isolation whatsoever. You can hear people sneeze/talk/get changed in the rooms next to yours, no sense of privacy whatsoever. To add to this disaster, each room is operated by a PIN code rather than a key. In our case, rather than showing or handing us the PIN, the host just said the PIN out loud for us to try out from the hallway - the implication being that other people probably heard it and our room was essentially unlocked for everybody. I had more privacy when I lived in student halls at uni than at this ''luxury'' chateau. -I had a query about our reservation where we initially wanted to stay an extra night at the property, however, it was near impossible to get hold of the property - 3 contact numbers, 2 email addresses and Booking messaging system later, we finally received a 1-sentence response via Booking messenger with the property completely misunderstanding our request and providing the wrong advice which completely paralysed our options when it came to our time in Napa valley. Their attempt to remedy the situation was a bottle of wine - which we explained we're unlikely to be able to accept as we're due to catch a flight back and our luggage was already full. No other offers or solutions to rectify the poor customer experience. Overall, not worth the money, especially considering the service.

The Meadowlark in Logan Square is the kind of place that quietly ruins other cocktail bars for you…read more Tucked into a historic building on a quiet stretch of W. Palmer Street (look for the little bird silhouette--no need for a scavenger hunt or a password), it feels like a proper neighborhood speakeasy without the forced mystery. Step inside and the world softens: dark, intimate, candlelit, exposed brick and weathered wood, plush seating that encourages lingering. It's small enough that the room stays cozy rather than cramped, and the vibe is relaxed in the best way--an eclectic mix of people who actually seem happy to be there, chatting low over thoughtfully made drinks instead of shouting over a DJ. What truly holds the room, though, is the bar itself. Watching the bartenders work is half the pleasure. There's an obvious, almost meditative pride in every pour, stir, and garnish. No flashy theatrics, just focused craft that makes the process feel mesmerizing. The menus rotate with thoughtful themes (birds of the Midwest, the 1893 World's Fair, childhood pleasures reimagined for grown-ups), and the cocktails deliver--balanced, inventive, and deeply considered without tipping into pretension. You'll find everything from bright highballs to boozy, contemplative sippers, plus solid bar snacks if you want something to nibble. It's dark enough to feel like a secret clubhouse, intimate enough for a date or quiet conversation, and welcoming enough that you never feel like an outsider. Not hard to find once you know the address, easy to settle into once you're there. A genuine standout in Chicago's already strong cocktail scene.

Such a great, relaxing getaway. Everything went well during our stay and that's because of the…read moreamazing host, Kurt. When we first arrived, we drove through a bridge and then we were surrounded by planted gardens and fruit trees with a few chairs and tables spaced apart. We called Kurt and he came right away to help us, directed us to a good parking spot, and then showed us around. We arrived around 10:00AM and it was still quiet with only one other couple by the pool. Kurt showed us where the switches for the hot tub jets were, the switch for the sauna, towels, bathroom, water, etc. The rest of the day was extremely relaxing. People slowly trickled in and seemed to hit peak occupancy around 1:00PM. There were beautiful views of the hillside and trees. Everything clean and neat. Plentiful umbrellas for shade. A quiet atmosphere with friendly conversations. There were always lounge chairs to choose from. I loved the layout of the place. The pool, hot tub, and sauna were all spacious and never felt crowded. Around 6:00PM the pool area starts emptying out, and weather quickly gets cooler. I'd recommend bringing a cooler with drinks and snacks to maximize your relaxation time. An amazing place to be and we'll definitely be back whenever we need to let go of any stress.

Great customer service. Everything was as - or better than expected. All requests were handled very…read morenicely. Will be returning!

Unbelievably great!! We came for New Year's eve and stayed a second day. The room 'Palisades' is…read moreactually a small cottage, exquisitely furnished, super comfortable, quiet, nice views and a spacious spa tub. The breakfasts were superb. Lynn was very friendly and helpful, clearly, as owner manager she has paid close attention to detail. I highly recommend this place, it is not only superb but a great value. Can't wait to return.

Even though I never provided them with my billing information and they got it illegally from a…read morethird party, they claimed I agreed to their terms of cancelation and submitted a letter stating this during the dispute even though I am sure they rebooked the room. Despicable and disgusting greed. DO NOT BOOK HERE UNLESS YOU WANT TO SUPPORT DISHONESTY.

A truly amazing B&B. Personally, I'm not a fan of typical B&Bs, but this one had service that can…read moreput any Four Seasons or Ritz Carlton to shame--without all the corporate formality or rigmarole. They went far out of their way to show every little hospitality and kindness. For instance, we were in the pool when it was happy hour, so they brought us a glass of wine and plate of hand-made nibbles at the pool. They offered to make reservations at a good Italian place for us (Tra Vigne). When we came back to the Inn, there was a bottle of Schramsberg Blanc de Blanc on ice for the guests to share as a nightcap. They are perhaps the most thoughtful innkeepers we've ever encountered. The common area is modern and spotless, the rooms are inviting, the beds are great, and the HVAC has been updated (a good thing during Napa summers). Best of all, the breakfasts are incredible. They brought delicious and artfully presented plates of sausage, fresh juice, poached fruits and thick bread with house-made jam, and a sorbet at the end of the meal. And so started another epic day of wine tasting...

Absolutelybeautiful inn. The property is stunning and within walking distance of downtown…read moreCalistoga. A truly exceptional place in all respects.

What an extraordinary experience!!! From service to the property to the room, everything was…read morebeautiful and classy. We enjoyed the tennis court, the pool, and the delicious breakfast. Thank you and we look forward to coming back.

The hosts put us up here when there was a mix up with reservation. These folks were kind,…read morehospitable, saved our trip away from the city, made us an fabulous breakfast. Loved the house. Beautiful. 10/10. Highly recommend.

I'd stay here again because it was clean, room was aesthetically beautiful, towels were plush and…read moresoft, shower had great water pressure and hot water, great communication by email/text, free snacks and bottled water were a very nice touch. Some things that were weird/problematic/good to know: - The included breakfast isn't like an old school B&B where you go downstairs for breakfast, it's vouchers for Calistoga Roastery. Which is within easy walking distance and has good food/coffee/tea, so it's a fine option for "complimentary breakfast", just not what I was expecting. And hot tip: the vouchers say "brewed coffee or tea and one breakfast entree" but when I got there, they were like "anything you want up to $13" so if you want an espresso and smoothie, that's fine! - There is no reception desk or host/staff onsite. You check in online (which I only partially completed because they wanted credit card details, but I had paid through a third party site when making the reservation and there was nothing explaining that my card would not be charged) then they leave keys for you at the Inn. Again it was fine, just not what I was expecting. - The room I was in didn't have a door for the bathroom. Which I'm accustomed to hotel rooms not having the sink or even shower area enclosed, but the toilet is usually behind a door. I sort of feel like this should be mentioned in the description? - The room I was in didn't have enough places to put things down. Because of pedestal sinks in the bathroom, I took up all the available shelf space with my solo toiletries. If my spouse had been there, I'm not sure how we would have worked it out. And because the bed was adjacent to the door to the little balcony space, there was only a nightstand on one side. If my spouse had been there, where would I have put my phone/glasses/book? None of the weird things would stop me from staying there again though, the important stuff (cleanliness, hot water, comfortable bed, secure/safe, nicely decorated/curated decor) was all top notch.