This was one of the most disappointing customer service experiences I've ever had. I've stayed at…read morethis hotel many times over the years and have referred countless friends, family members, and clients who have also booked stays here. Because of that history, I never expected to be treated this way. We experienced a genuine family emergency that forced us to leave early and requested a refund for our unused Sunday and Monday nights. These were weekday nights not a weekend or holiday, and the hotel kept 100% of the charges for both nights despite us not being there. What made the situation even worse was the amount of time we had to spend going back and forth during an already stressful family emergency. The front desk staff repeatedly told us they understood and agreed a refund was appropriate, but the owner instructed them not to issue one. For several days, staff members seemed confused about the situation, while the owner/manager refused to respond to phone calls or text messages. We were left waiting, following up repeatedly, and receiving no direct communication from the person making the decision. I understand businesses have cancellation policies, but there should also be room for compassion and reasonable discretion, especially for LOYAL, repeat guests who have spent thousands of dollars over the years and have personally referred many others to stay here. Unfortunately, this experience erased years of goodwill. Customer service is tested when something unexpected happens, and this hotel failed that test. We will NEVER stay here again, and after this experience, I can no longer recommend it to friends, family, or clients. What a HUGE disappointment Cottage Grove. Not the way you treat your loyal customers.

I recently stayed three nights at Cottage Grove Inn in Calistoga, paying about $1,997 total. The…read moreproperty is charming at first glance--beautiful garden setting, cottage-style rooms on a tree-lined street, and very friendly, warm service. The grounds are well kept and the inn is clean, with clear potential to be a truly special place. However, at nearly $700 per night on a weekend, the experience fell well short of expectations. The property feels underinvested. The furnishings are dated and worn rather than intentionally antique, and the bathroom is significantly outdated. Towels were also visibly old and frayed. The biggest issue was the bed. It was extremely uncomfortable--more like old, degraded foam than a supportive mattress--and made sleep difficult, with noticeable motion transfer even with a partner. We pulled back the bedding and found an old foam topper over a worn, stained mattress. Using a photo of the manufacturer's label, we determined the mattress was manufactured in September 1996 and likely purchased at Square Deal Mattress Factory in Chico, CA. If accurate, that would make the mattress over 30 years old, which is far beyond any reasonable replacement cycle for a hospitality property at this price point. Breakfast was also disappointing--limited, mostly store-bought items such as stale croissants, basic English muffins, and very weak coffee with minimal quality or attention to detail. In summary, Cottage Grove Inn has a beautiful setting, clean rooms, and excellent staff, but the lack of investment in core comfort elements--especially beds, bathrooms, and furnishings--makes the value difficult to justify. I would not return at the current price level without significant updates.

This is a great place to go for a weekend or a week! It's in the middle of the vineyards between…read moreCalistoga and St Helena and only a 1-1/2 hour drive from SF. The 3 bed / 2 bath house is very comfortable and can accommodate up to 6 people. There is a jacuzzi off the lower 2 bedrooms and a beautiful pool (not heated in winter though). It close to many wineries and restaurants and they have bicycles you can use. There is alos satellite TV, DVD, VCR and a turntable with the owners old record collection to play. Go and come back a NEW person!!!

This is a very quaint historical building with lovely appointed rooms!…read more The check-in is convenient and easy. I would definitely recommend!!!! Close to the wonderful downtown Calistoga (walking distance).

We are big fan of weekend getaways in the Napa Valley. We have stayed at several properties over…read morethe years up and down the valley for wine tasting and dining out. As well as attending concerts, New Years parties, and just relaxing. I found this cute property in Calistoga online and after reading the positive reviews on several booking sites I decided to book the Oakville room. Right after booking the reservation, I started receiving personalized text messages confirming my registration and providing me detailed information about my stay. They even did their best to accommodate an early check in for us. When we arrived we were able to park right in front of the property. We picked up our personalized envelope with our key to our room on the front porch. The Oakville room is located upstairs and is small but very clean , and decorated nicely. The room opened to a small outdoor patio with a table and two chairs.. Something to note- this particular room does not have a TV in it however other rooms at the Inn do have them. No ceiling fan overhead but a personal heater/air conditioning unit is in the room. A nice comfy bed with a fluffy white duvet made for peaceful sleeping. Now the best part- location! On the corner of Lincoln the main street in Calistoga you can easily walk to botique shops, tasting rooms, restaurants and bars. It is next door to Busters BBQ which has really good casual bbq.. Finally each directly booked stay includes 2 vouchers for Calistoga Roastry. This is a cute coffee shop where we enjoyed an iced latte, smoothie, BLT, and breakfast sandwiche. It is just a 5 minute walk from the Inn. We throughly enjoyed our stay here and highly recommend if you are visiting Calistoga.

This is one of those lovely bed and breakfasts you know you will return to time after time…read more The landlords, Chris and Brent, were great. Chris told some hysterical stories and Brent played straight man and was an incredible chef. Our room was very comfortable and wine and cheese on the porch in the late afternoon made the whole stay just the relaxing time we needed. We still feel impressed and mildly embarrassed by Chris picking up our huge suitcase and toting it up the stairs thanking "his mother's thighs". It's a destination and a reason to go to Calistoga.

My partner and I just spent the weekend at Embrace Calistoga, and it was easily one of the best bed…read moreand breakfast experiences we've ever had. From the moment we arrived, Brent and Chris made us feel like old friends coming home. The evening wine and cheese hour was such a treat. Local wines, great cheeses, and friendly conversation with other guests created this wonderful sense of community. And breakfast? Out of this world. Perfectly fluffy beignets, a croque madame baked in a delicate crepe, and berries tossed in a spiced wine syrup with cinnamon and star anise. It honestly rivaled any restaurant brunch I've ever had. The big wraparound porch was our favorite spot to relax, whether sipping morning coffee or enjoying a glass of wine at sunset. The location is ideal too, right in downtown Calistoga but still incredibly quiet and peaceful at night. Every detail here feels thoughtful, and every interaction genuine. You arrive as guests, but you really do leave as friends.

Even though I never provided them with my billing information and they got it illegally from a…read morethird party, they claimed I agreed to their terms of cancelation and submitted a letter stating this during the dispute even though I am sure they rebooked the room. Despicable and disgusting greed. DO NOT BOOK HERE UNLESS YOU WANT TO SUPPORT DISHONESTY.

A truly amazing B&B. Personally, I'm not a fan of typical B&Bs, but this one had service that can…read moreput any Four Seasons or Ritz Carlton to shame--without all the corporate formality or rigmarole. They went far out of their way to show every little hospitality and kindness. For instance, we were in the pool when it was happy hour, so they brought us a glass of wine and plate of hand-made nibbles at the pool. They offered to make reservations at a good Italian place for us (Tra Vigne). When we came back to the Inn, there was a bottle of Schramsberg Blanc de Blanc on ice for the guests to share as a nightcap. They are perhaps the most thoughtful innkeepers we've ever encountered. The common area is modern and spotless, the rooms are inviting, the beds are great, and the HVAC has been updated (a good thing during Napa summers). Best of all, the breakfasts are incredible. They brought delicious and artfully presented plates of sausage, fresh juice, poached fruits and thick bread with house-made jam, and a sorbet at the end of the meal. And so started another epic day of wine tasting...

Our stay at Okaeri Hotel was truly one of the most memorable travel experiences my wife and I have…read moreever had. The co-owner personally welcomed us and gave us a tour of the property while sharing its fascinating history. That personal touch immediately made us feel at home and added so much character to our stay. The hotel itself is absolutely beautiful. The garden is peaceful and meticulously maintained, and the indoor lounge is unlike anything we've seen before-it features a stunning swimming pool that has been transformed into a large koi pond, with each koi fish even having its own name! The hotel also has a fun karaoke lounge, beautifully renovated rooms, and a relaxing Japanese-style soaking tub. The entire property reminded us of the elegant Japanese home featured in the Drops of God Apple TV+ series, complete with an impressive wine cellar that adds to the hotel's unique charm. To top it all off, breakfast the next morning was exceptional--a delicious three-course meal thoughtfully prepared by the chef. Every dish was beautifully presented and absolutely delicious. This was, without question, the best hotel experience my wife and I have ever had. We can't wait to return and bring our friends and family so they can experience it for themselves. Okaeri Hotel deserves a perfect 5 stars. Highly recommended!

We booked this trip to Calistoga to celebrate my wife's birthday. We discovered Okaeri, a recently…read moreopened Japanese-themed bed and breakfast. The entire B&B is very clean, quiet, and tranquil. I appreciated the onsite ChargePoint EV access. Be careful when pulling out of the parking lot. The exit is steep and can bottom out your car if you do not leave at an angle. We were greeted by Craig, who manages the B&B. He was very friendly and gave us a tour. The dining room was built over a full-sized pool, now converted into a koi pond. He even has a name for each of the fish. The rooms are all unique. Ours had a nice porch overseeing the trees. The soaking tub was the highlight for us. It is a beautiful wooden tub. It is perfect for one person and very relaxing. I love how the tub drains onto the floor into the shower area. The upscale breakfast was a nice feature. The food was delivered right to our table in the koi pond dining room. The mango-infused dish was light, creamy, and perfectly balanced with a hint of sweetness. The smoked salmon eggs Benedict was rich and flavorful. It featured perfectly poached eggs, fresh spinach, and silky hollandaise on toasted English muffins. My wife and I had a very special day staying at Okaeri. We will definitely be back to enjoy another relaxing stay.

My partner and I had just the most wonderful visit at CdV this past weekend to celebrate his…read morebirthday. We stayed in the Carriage House, and it was so quiet, beautiful and secluded. The morning breakfasts were delicious and hearty! The staff and chef Carlos were all delightful and accommodating. I highly recommend this place for a special event. It's a bit pricey but very worth it for an important occasion.

I'll start by saying that, just as I did, you'll probably be able to get a much better stay in…read moreCalistoga in another property for a fraction of the price. Despite property descriptions and their website, I did not witness anything luxury about this place, apart from the diner. I was at the property for only a couple of hours but that was more than enough. -Photos are a bit deceiving - everything in real life is a lot smaller, especially the pool and bathrooms. I sat down on the toilet and my knees were bumping against the bathroom door. Pool size was not fit for the amount of guests the property can accommodate and looks twice as big in the photos. -No sound isolation whatsoever. You can hear people sneeze/talk/get changed in the rooms next to yours, no sense of privacy whatsoever. To add to this disaster, each room is operated by a PIN code rather than a key. In our case, rather than showing or handing us the PIN, the host just said the PIN out loud for us to try out from the hallway - the implication being that other people probably heard it and our room was essentially unlocked for everybody. I had more privacy when I lived in student halls at uni than at this ''luxury'' chateau. -I had a query about our reservation where we initially wanted to stay an extra night at the property, however, it was near impossible to get hold of the property - 3 contact numbers, 2 email addresses and Booking messaging system later, we finally received a 1-sentence response via Booking messenger with the property completely misunderstanding our request and providing the wrong advice which completely paralysed our options when it came to our time in Napa valley. Their attempt to remedy the situation was a bottle of wine - which we explained we're unlikely to be able to accept as we're due to catch a flight back and our luggage was already full. No other offers or solutions to rectify the poor customer experience. Overall, not worth the money, especially considering the service.

Great customer service. Everything was as - or better than expected. All requests were handled very…read morenicely. Will be returning!

Unbelievably great!! We came for New Year's eve and stayed a second day. The room 'Palisades' is…read moreactually a small cottage, exquisitely furnished, super comfortable, quiet, nice views and a spacious spa tub. The breakfasts were superb. Lynn was very friendly and helpful, clearly, as owner manager she has paid close attention to detail. I highly recommend this place, it is not only superb but a great value. Can't wait to return.

I must say I have been to many B&B's and this is one of the best places on the planet.... if you…read morewant to think of what "God's paradise" should look and feel like you should not missed a chance to visit this place. I think Leilani (Lani) is an absolute angel from the moment we met her, her sweet personalty and knowledge of Calistoga was wowing, so who knew Sam Brannan was a miner, or FireBelle Lilly a voluteer firefighter who love to gamble. My lady and I enjoyed every minute staying at "Trailside Inn". Leilani you are a wonderful hostess, thank you. Hopy to see you soon! Teresa & Dan PS we didn't miss the TV.. LOL!

Cute little place, the price is right, and everything you need. Yes the place is very dated, but…read moreyou are in Napa to visit wineries, not sit in a hotel room! Great space for the price, sweet owner provided baked goods, juice and milk, and there is a pool too (did not use). Will return again and would recommend to friends and family.