I booked an oil change and tire rotation, dropped the car off at 7:15am and it was done in an hour…read moreor so. Quick and well done!! Thank you!!

I had a positive experience start to finish with the Leominster location. They were helpful and…read moreinformative from scheduling through pick up. I appreciate their professionalism.

I went midday on a Tuesday and there was no wait. Employees are friendly. Lower price for a…read moresynthetic oil change than I have paid at other places. And it comes with a free car wash that you can use then or save for later. This will be my go-to from now on

I've been coming here since I got my license (a long time), I've never had any issues to speak of…read more Today I was in desperate need of an oil change, went as fast as I could after work and arrived BEFORE they closed, with the open sign still outside and garage doors open. I walk in and asked for an oil change and was told they close in 5 minutes so, no. Not even a polite refusal. The lady working the front desk was rude, unimpressive and she just lost my business for them for the rest of my days. I realize they won't care, and I never write negative reviews, but her attitude and lack of caring was too much for me. Good luck running a business treating incredibly loyal customers that way.

I could give more than 5stars and should give 5stars at least but because we have to keep room for…read moreimprovement I gave 4stars. Sorry for not remembering all the names but all the techs were awesome. Excellent service from the moment we pulled up on a Friday to do a transmission fluid change and had zero wait time. Allah, the manager, was really friendly and gladly applied the 20% off coupon without asking for it. Allah, was also honest professional and very helpful, I would not forget Geremiah and all the other techs for their help and assistance. Thank you.

This company damaged my oil drain plug. I called coorporate and BBB and they did nothing. The…read moremanager was the one who said he will fix to later lie on the phone and say "the manager who told you that was wrong" so they did admit they were going to fix to later lie this place if you go is at your own risk. The same manager who told me he was going to fix was the same one on the phone saying the excuse the manager who told u shouldn't have said that. Thats noy how we operate. Now i have to take them to court with all my evidence cause they also said theres discrepancy on my services which I have carfax all i see is valvoline doing my oil but is okay i got my proves, who i spoke with receipts and carfax to prove Valvoline is on the wrong. Also if you see reviews Im not the only victim they are known for this. It's legal for company like Valvoline to lie ruin your ca and get away with it. Thats why they have an open class action case for being crooks and liars. I do not wish to be contacted by valvoline you had your chance many time to comply and fix my car now you guys will be contacted by my lawyer.

Telling everyone about the experience here because not only was it efficient (like under 15 min)…read morebut also the whole team was very kind and professional. Highly recommend!!

Had a great fast experience. In and out in about 20 minutes…read more The service was polite and professional.

Once again, Firestone made it possible! Discounts and…read moreavailability on point! Thank you, Melvin, James, and Paul for making it happen! #Firestone

I'd give it zero stars if I could I brought my wife's car in no nails in the tire before hand as…read moresoon as we get the car we noticed the tire was low and checked the tire supervisor fought with us saying it wasn't them it looks like someone tryed hammering a nail in a few different spots

The best mechanic I have ever met. He is honest and fair.i highly recommend him to anyoneread more

i've been using scott for several years now and his honesty, good work and VERY Competitive pricing…read morekeeps me going back there ! i had bought a mini cooper (made by BMW ) and asked scott to look at something for me. as i said he's the most honest mechanic around and he said to me, "i'd rather not work on a BMW and he referred me to someone who could look at it for me. it's not that scott could not have looked at it but he just wasn't comfortable working on a BMW and was honest enough to say so ! how many mechanics do you know who would do that ?? i'll be a customer as long as he's in business !! steve p. leominster ma.

Finding a quality, reasonable car mechanic can be an immensely daunting experience. I have owned…read morefive cars in my lifetime thus far and I have a fundamental knowledge base when it comes to cars. Couple that with experiences at unsavory auto shops over the years, I tend to be well-versed in what to look for, what to ask, and know when the proverbial wool is being pulled over my eyes. I recently went to another auto shop because I received a coupon for a heavy discount on an oil change and the usually "multi-point inspection" - something my car needed so not having a regular mechanic and steering away from the "chains", I decided to use the coupon instead of going to the dealer. The quick story is the previous shop told me I needed front brake pads (which I knew). However they said it was imminent as the pads were low. I asked, "How low?" The quote was I had 6mm left and the rotors were very rusty. Pads generally can wait until there's about 2mm or so left. Since I drive 95% highway, I was not concerned about pads right now and could get away with driving a few more months. Rotors get rusty, but I wasn't experiencing any vibration, noise, or longer stopping times, plus the pads obviously weren't being worn down fast (they were 4 years old) so I opt'ed not to have any brake work done. Certainly not at the quote of $445. While that experience was eye opening in terms of what they were trying to tell me my car needed at exorbitant pricing, I asked around my inner circle for recommendations on a car mechanic. My inquires led me to Willard's. I bought my own brake pads (for less than $50) and called Willard's to see if they would put them on for me. I made no mention of the rotors. I wanted to see what they find. I called and spoke with Larry, the owner, and setup an appointment. When I arrived (you have to walk around back, not the front door), I met Larry whom I liked immediately. He's very pleasant, no frills, no BS. He offered to drive me anywhere I needed to go, even home! I said I could wait and asked for an estimate. He said he'd shuffle my car to the front as it's a quicker job and so I'm not kept waiting. That's great! In about 25 minutes, Larry comes around the front counter with my rotors. They were indeed rusted and grooved, but Larry explained and showed me why they should be replaced (being somewhat savvy, I knew already). I really liked that he came out with the rotors and explained it all. I went ahead and asked for the rotors to be replaced too. In about an hour or so, my car was ready. My own pads were on, new rotors, and they even cleaned and lubed the caliper sliders, plus changed the brake fluid! The cost after tax? $216.71! That is a savings of $228.29 based on the other shop's quote! My car now stops on a dime and I feel better my work was done by an honest mechanic. Larry is also an Army veteran, which resonates with me as I whole-heartedly support veterans in anyway I can, so knowing I wasn't getting screwed and supporting a local business owned by a veteran really made me day. If you need a mechanic who's honest, available (open Saturdays!), and does great work, please, please call Willard's. I don't give out 5 stars often, but when I do, it's for a reason. Cars are expensive, but quality repairs don't have to be as exemplified by Willard's.

I've been going here for a few years. Very reasonably priced. Very knowledgeable friendly people…read morethere.

From the phone call to completing my repair, Mark's customer service was superb! I was traveling…read morefrom NH to south of Boston, needed a brake repair. AAA delivered the vehicle, it was on the lift before I arrived and problem discovered. Given part quote, told it would be done in an hour after part delivered. It was! The whole experience was excellent, down to final charges! And, the waiting area clean and pleasant. Thank you, Mark, for the great service! B Fitzgerald, NH

Brought my 2019 Mini Cooper Countryman for an oil change on 7/18/25. The next morning, I found a…read morelarge oil puddle in my garage. Mini Service inspection revealed the technician installed the WRONG drain plug from a different vehicle with NO gasket, damaging my oil pan threads. Now requires complete oil pan replacement My vehicle never had leaks before this service. This negligence has cost me thousands in repairs, towing, and lost vehicle use. Avoid this location - their careless work can destroy your vehicle.

We take are cars there for everything! Love the customer service never had a problem with them…read more if your car needs anything else, they will contact you i took my two cars for *check engine *catalytic * oil change and more

Over the years I've had my vehicles inspected here with no issues! They stepped it up even more. I…read morebrought my vehicle in for service on a diesel component that was causing a big headache. They ordered the parts and we booked! To the tune of almost $2k! They did some research found out my vehicle could be fixed under warranty! Even called Mercedes to verify! The honesty was much appreciated and saved me so much money! So since then I've brought my vehicles in for other services. Brakes and oil changes etc. they've always been very polite and honest and very upfront!!!! At this point I have nothing to bad to say or even recommend!! Support the local guys!!!!

Had my gasket done major had it retake the engine apart 3 and 1/2 hours later car got fixed…read moreeverything's stuck car is driving good they are the best. Part got there in 30 minutes never saw anything so quick in my life I was in trouble they had me come right over right that day that hour got that part got me and fix my car I'll never go anywhere else Brandon is the best

they broke my f* car owner doesn't own up to it , did…read morehorrible job , waste of a shop . should've gone to Walmart shop instead