What should have been a simple prescription lens change for sunglasses turned into a six-week…read moreordeal involving multiple errors and unacceptable customer service. We brought in our own eyeglass frames with an existing pair of sunglasses that had dark black lenses, requesting only a prescription update. On the first pickup, the lenses were the wrong color (brown), while the original dark black lenses were still in the package. Management acknowledged the error and said the order would be corrected within two weeks. On the second visit, the replacement lenses were again incorrect--this time light gray, still not matching the original dark black lenses. At this point, after three store visits and weeks of delay, my wife requested cancellation and a refund, including crediting the insurance portion, so we could take the prescription, original frames, and original lenses elsewhere. She needs these prescription sunglasses for an upcoming trip. The situation worsened when the assistant manager was dismissive and unhelpful, stating she could not release the frames and original lenses or immediately credit the insurance portion. The tone and handling of this interaction were insulting and unprofessional, especially given that the repeated errors were not ours. We have since filed a complaint with America's Best corporate headquarters. The corporate representative has been professional and is working with the store manager to resolve and monitor the situation. We are hopeful this will finally lead to a resolution, but this experience has been extremely frustrating and time-consuming for what should have been a simple straightforward service. Stay tuned for updates.

I've always had a good experience here . The ladies are super friendly and knowledgeable! They…read morehelp out so much.. they exceed my expectations every time ..

Dr. Jonathan was great! he made me feel very comfortable and answered any questions or concerns…read morethat i had with my eyes. the staff out front were pleasant and helpful, i will be back for all my future eyecare needs :)

I would recommend going there the staff are friendly and I felt very comfortable. They answered my…read morequestions and was pretty quick about everything.

Great place, friendly and knowledgable people. Little…read moredifficult to find it in a mall (near Macy's)! I highly recommend them....

I drove to this location today because of their expansive assortment of frames. There was a mix-up…read morewith scheduling but thanks to Shelby and her professionalism, they were able to rectify the situation and actually tend to me sooner than I had anticipated. I worked with Stacey, the unit manager, who helped me select a pair of glasses that was both comfortable and unique to my taste. Her expert opinion and service made for a quick and comfortable experience that made the visit well worth the trip from Pickerington. I have to go back to pick them up and am looking forward to working with them again. I encourage anyone reading this to place this branch high in their consideration list before looking into any other store.

Quick fast and painless eye exams. Doctors will let you know what they are doing every step of the…read moreway. The selection of glasses are not the best however I order online anyway.

We have been using Optic Nerve for many years and are always happy with the service and products…read moreprovided.

I moved here month and the half ago, and been doing some serious research trying to find a good eye…read moreDoctor Found EyeShop Optical close to where I lived, decided to give them a tried This is located with other businesses, so there is a huge parking lot, so parking isn't an issue. Walking in, immediately Cam (staff) say "Hi", feels very welcoming, Amanda (staff) not serving me but also say Hi Since it was my first time, Cam likes to get some information from me regarding for my past history, took about 20-25 minutes He carefully explained everything to me, I feel comfortable enough to asked him anything, since I just moved here, I already spent so much for moving, so I wanted to make sure the cost of everything is within my budget. Cam was super nice, unlike some other businesses staffs, you tell them you have a budget and they like nah...no, you not spending money here, move on. You know what I mean? But not here. Met with Dr. Cynthia, very nice lady, she explained to me every details about my eyes, and what I need. Once again I feel very comfortable ask her any questions I had in mind. After the visited, I went out and pick out the frame I like, they have to order it for me. Now I don't know how Columbus work, they told me it will take a week and the half. I'm like wa???? Week and the half? Where is it coming from? Cam (staff) told me is from Cincinnati. That's it??? Week and the half?? ‍ I'm from the cities, when I needed my glasses, I can have it latest by tomorrow, I guess I'm in a small town now, I have to wait. Cam told me he always tell people week and the half, just incase, but normally only take a week, but stillllllllllll....a week is a long time. lol A week goes by, and they sent me the wrong frame. Seriously? Now I have to wait for another week...OMG! This taken forever...well to me is forever. I'm from NYC, we like to do things quick But, you all may wonder why, since I ran into some issues, why am I still giving them 5 stars. I'll tell you, Dr. Cynthia, Cam, Amanda and Dana, they all super nice people, and they care, service is 5/5 We all can easily find an Eye Doctor offices, probably one just around your corner, but not easy to find someone that care. As long as I lives in Columbus, this is my to go office

If you call for an appointment, and they ask for your insurance information, don't bother giving it…read moreto them because they don't check if they accept it until you show up at the appointment! Then they check and tell you they don't accept your insurance. Wasted a week for that nonsense. Why take information that you don't use?

I do not recommend this place. They care about your money, nothing else. I chose this office…read morebecause I needed a new prescription ASAP and they had great reviews. I was able to schedule a last-minute appointment for glasses and contact lenses. The doctor was argumentative and in a hurry. The ladies in the front were nice but did not explain charges until they were asked. The receipt did not break down charges. Flimsy and cheaply made frames, about 90%. The man behind the counter for the new frames was not friendly and was annoyed that I was browsing. He became friendly and helpful when I actually purchased something. During my interaction with him, I noticed a dislike for the ladies working at the front desk. Getting my contact lens prescription was very difficult. They wanted me to buy from them. When I called their office, they sent me a quote to purchase from their website, where I did not have access to my prescription. This situation went on until I had to let them know that they were breaking a federal law.

From the owner: Located inside Visionworks, Daniel Crawford, O.D., Emily Rausch, O.D., Kinsley Gossard, O.D.,…read moreMelanie Ballard, O.D., and a growing team of optometrists are providing eye exams and empowering patients with knowledge and tools to address needs for glasses, contact lenses, myopia control, dry eye, diabetic exams, and other ocular disease management. Crawford Vision Care proudly supplies a wide range of contact lenses for fitting and purchase at the best prices in town.

Threatened to send me to collections in 2023 over a $10 copay from 2019. I never received a bill…read more When I requested an invoice, it showed an address that doesn't exist. They also only sent half of my services to my insurance, costing me extra money out of pocket.

The staff is friendly-I've been to a few eye doctors in my lifetime, and this has been my favorite…read moreplace to go in Columbus - originally, I found it incredibly convenient since it has two locations - downtown and in Polaris, so it was convenient as I worked in one area, and lived close to the other. Now, I visit one, since work and home have collided. A pleasant happenstance!

I like the honesty and simplicity of working with the doctors. No pressure to upgrade or…read morebuy new if it isn't needed. And Nisha is great when it comes to time and style recommendations!

Professional, polite and extremely clean. It felt like I was the first ever guest to enter their…read moreclinic it was untouched. Staff went above and beyond to ensure my questions were answered, even printed off some papers for me of some makeup recommendations for sensitive eyes. Wow- so pleased I visited and would recommend

I've been visiting JCPENNEY optical for years and will continue with my family. The staff here are…read moremore than willing to help when choosing glasses and Dr. Bowen is friendly, professional, and knowledgeable. They have taken the time to know my family, work patiently with my children, and gain our trust. We love the staff at this location and will be back again next year when we are due for eye exams again.

Date of Visit: August 9, 2022…read more This is my and my spouse's second visit to JCPenny Optical and both times we were attended to by Patience Jegbefume, Optical Manager. Each time the Optical Manager was prompt, professional and pleasant. The first visit was for my spouse to order new eye glasses and for my having new prescription lenses made and installed in existing frames. Our experience with Patience Jegbefume assures that JCPenney will be, for the immediate future, our source for optical needs. My spouse and I are very pleased with out eyeglasses.