Amazing staff and great place, place was very clean and animals are well taken care ofread more

NEVER EVER EVER VISIT THIS STORE UNDER ANY CIRCUMSTANCES FOR ANY REASON…read more Edit to add that apparently this experience didn't happen according to the employees! They were kind and helpful while they abused/traumatized our pet and treated my wife extremely rudely! Apparently gaslighting and lying is a required skill to work here. Brought my ferret in to get her nails trimmed as included in our membership and had probably one of the worst experiences a pet owner can have. Not only was everyone rude upon entry, but instead of taking the ferret back like they did last time they asked my wife to handle her the entire time, and the rude pile of garbage spent the entire time scolding and scaring the ferret while missing about half of her nails on her back feet and trimming the ones she did get too short to the point of hurting her. I cannot begin to explain how absolutely furious I am with this place and I will be using my next and likely last visit to this location express that verbally.

This is by far the most awesome pet store! It's tucked away in Warren so many people may not know…read moreabout it but believe me it is worth driving into downtown to go to. Located not even five minutes from public square this is store offers a variety of high quality pet foods, great pet care supplies including homeopathic care. We have been shopping here for a year now and I really feel like I am a valued customer in their store. Most importantly I feel like my fur-babies are valued. Our dogs have allergies and they are incredibly helpful helping us find remedies for their itches and skin issues. If you don't want to have the mess of bathing your fur baby at home they have a dog wash there in the store fully stocked with everything you need to shampoo and dry your pooch! $10 per dog and its a great deal! OHHHH and by the register is a special little cooler of ice cream but its for Pet Parents! Jennies Ice Cream made right here in Ohio is sold here and its a wonderful treat after running errands all day. I love to stop in here last, get the fur baby food and goodies and a goody for me too! check it out!

We took our dog for a grooming appointment in October. When we picked him up, the first thing the…read moregroomer said was that everything had gone fine and that there were no problems. We brought him home and he was acting strange. He was extremely withdrawn and when we tried to pet him and our hands got near the back of his neck, he would yelp. We parted his fur trying to see if we could find anything. At that time there was nothing visible, or maybe we were not looking in quite the right spot. I called the grooming department and asked for the young man who had groomed him. I wanted to let him know how our dog was behaving and ask him again if he was sure that nothing had gone wrong. I was told that he was gone for the day. About a week or so later, we were petting him and felt a rough area around the back of his neck. We parted his fur and found black scabbing and as we parted his fur more to get a better look, his fur started falling out in that area. The area also appeared to have some yellow coloring. We took him to our vet who shaved the area. I told her about his behavior immediately following his last grooming visit and asked what could have caused it. She couldn't say for certain but thought that it could have been caused by either a burn or cut. She also said that the wound would result in that area of skin coming off. I now went back to the store with pictures of the injury and asked to speak with the manager. I explained that I wasn't seeking any kind of compensation, but wanted to explain the circumstances and make him aware that there was a strong possibility that our dog had been injured during a grooming session there. He was polite and asked me for information such as who the groomer was and what date was my dog's appointment and if I had asked for any special products to be used on my dog that had never been used before. I gave him the information and also stated that to my knowledge, no new products were used. I also let him know that my dog had been to the vet and what they had said. He said he would follow up with the groomer. There was no follow up call made to me to let me know if he was able to figure out what had happened. It has now been six weeks since my dog's appointment and the scabbed skin finally came off revealing another scab underneath, so he is still recovering. I rarely leave reviews and debated about leaving this one. I cannot irrefutably prove that our dog was injured during his grooming session. I only know that his behavior was completely normal when we dropped him off and was extremely abnormal after we picked him up. Then, shortly thereafter, an injury became visible. He was not left anywhere else without us present during that entire timeframe. He is an older dog so he is not super active and wouldn't have hurt himself playing. Again, I cannot prove he was injured during grooming but at the very least, the circumstances are, in my opinion, suspect which is why I finally decided to write this review and share my experience.

This store should be closed. They have shortened business hours because they say they are short…read morestaffed. This past week I went to pick up supplies for my bird and the animals were absolutely neglected. Bird cages were filthy with waste everywhere and fish tanks were covered in algae so much so that you could not see in them. I am assuming this is from the short staff but , animals are being neglected there. The three employees in the store were all unprofessionally talking about other staff. Someone needs to step in and help the animals who can't help themselves.

First, this wouldn't even be a 5 rating if it weren't for Richie. I've been shopping at this…read morelocation for DECADES. This man is a master at his trade. Small animals and fish. Even knowledgeable on breeding spiders. Always friendly, helpful, and knowledgeable. I breed fish as a side income and a way to pay for my addiction to the aquarium hobby. Anytime I've had questions Ritchie has been spot on. I always fact check and thank GAWD as other chains and even locally owned stores don't employee staff as knowledgeable. Fish and aquariums take time, patience, knowledge of species, plants, and water cycle. You can't take someone's word for it just because they work for a pet store. Often times I've been steered wrong which can be expensive if you don't fact check. Never had an issue with Ritchie. Trust his wisdom and knowledge through the years. He's always been on point. I love shopping and running into him to talk fish. This review may sound setup but let me assure you it's not. I've watched Ritchie work for years. This man keeps this store in check. I don't know him personally. Just as a customer. I've come in to shop to find this branch in chaos. Tanks looked trashed and filthy, dead fish floating everywhere in the tanks. Not one employee doing crap to rectify the situation yet the store was dead maybe 1 or 2 other customers. Of course I asked where Ritchie was because I knew this wasn't his character. "On vacation" gone for the past week. That poor man coming back to that crap! Seriously pets supplies plus! TAKE NOTE! If it wasn't for Ritchie this branch wouldn't be top notch.He deserves to be recognized!

The grooming service is very accommodating to your schedule and they are very good with the…read moreanimals.

Great staff who know their store and their products. Love the sales. They have a great selection…read moreof supplies and food products.

Easy to order online and great price with online coupon. Store employee was very nice when I picked…read moreup the order

We had a,great experience except for one particular staff member was very rude.said we needed proof…read morefrom the vet we took my gr sons dog to for proof we got him care like 6 years ago ,when they r the ones that helped financially but had no records of this vet or helping financially. We paid a good part & they helped with the rest but no record of it at all but we were suppose to have it .I questioned them on keeping financial records for donations but got nothing except cant adopt unless we get proof. We called the vet who faxed the proof over & on the paper was ANIMAL WELFARE LEAGUE name so again we should keep records but they don't keep records where their $ goes. Then more questions after she had the proof .! Jump through hoops more or less .Should have more bonding time with the older cats in the big colonies & separate alone time in a room. Not with 8 other cats.cant get a cats attention during feeding time & a bunch of other cats running all around.. they don't tell u about a wellness check needed within a month & they will call the vet to make sure we took him .The cat we adopted just had a wellness in April she saud but needed one by end of June, once a,year which was not a,year at all but that was another 70$ the vet looks at him ,listens to his heart & sees if hes well .Animal league could so that there. If we didn't take him they would take the cat fr us .like she had some real issues of rudeness !!!! Every one else was fantastic. Bethenny the CEO .is very dishonest. Says she will call but never did .ever !!!! Said after 5 but called at 5;30 & she went home. Never ever returned my call.once .After 4 days still no call ! Very poor at PR.!

Very nice and helpful staff! Got a puppy there after they showed us several we asked to meet and…read moregreet.

They are online also it makes it very convenient in the winter, especially…read morePeople are very kind and show you things that you didn't even know were online, but are in the store

They called police because my cousin was wearing a t-shirt for a coffee brand that is conservative…read moreand it offended them. Apparently, the girl wanted to be called they them and the guy with a beard wanted to be called a female. My cousin hard no clue what they were talking about and treated him poorly. According to the cops, they do this all the time! The two people should be fired since they are not acting professional and helping ALL customers. All my cousin wanted was a snail for his fish tank. Smh.

Very, very good experience! I have a rescued dog that is very afraid of getting groomed. She was…read morevery patient with him and helped him to stay calm. It was easy making an appointment with her and she was very professional! Very reasonable prices as well. My baby boy (dog) looks extremely handsome thanks to the grooming Jeannie btw. Great overall experience. I would recommend for anyone in the Youngstown and surrounding areas to get their pets groomed with the grooming Jeannie!

Had the best experience getting my cat groomed. Jeannie was professional, helpful, patient and…read morereally cares about the pets she is working on. She made my cat comfortable and at ease during the process.