Staff was very knowledgeable and Haylee took great care of my fur baby. I will definitely returnread more

Very satisfied with the products an prices. The staff was very friendly and helping me find exactly…read morewhat I needed

NEVER EVER EVER VISIT THIS STORE UNDER ANY CIRCUMSTANCES FOR ANY REASON…read more Edit to add that apparently this experience didn't happen according to the employees! They were kind and helpful while they abused/traumatized our pet and treated my wife extremely rudely! Apparently gaslighting and lying is a required skill to work here. Brought my ferret in to get her nails trimmed as included in our membership and had probably one of the worst experiences a pet owner can have. Not only was everyone rude upon entry, but instead of taking the ferret back like they did last time they asked my wife to handle her the entire time, and the rude pile of garbage spent the entire time scolding and scaring the ferret while missing about half of her nails on her back feet and trimming the ones she did get too short to the point of hurting her. I cannot begin to explain how absolutely furious I am with this place and I will be using my next and likely last visit to this location express that verbally.

I love this place they allow us to hold the dogs and they are very kind and nice…read moreWe love coming here for a relaxing time ..

This is by far the most awesome pet store! It's tucked away in Warren so many people may not know…read moreabout it but believe me it is worth driving into downtown to go to. Located not even five minutes from public square this is store offers a variety of high quality pet foods, great pet care supplies including homeopathic care. We have been shopping here for a year now and I really feel like I am a valued customer in their store. Most importantly I feel like my fur-babies are valued. Our dogs have allergies and they are incredibly helpful helping us find remedies for their itches and skin issues. If you don't want to have the mess of bathing your fur baby at home they have a dog wash there in the store fully stocked with everything you need to shampoo and dry your pooch! $10 per dog and its a great deal! OHHHH and by the register is a special little cooler of ice cream but its for Pet Parents! Jennies Ice Cream made right here in Ohio is sold here and its a wonderful treat after running errands all day. I love to stop in here last, get the fur baby food and goodies and a goody for me too! check it out!

Very clean and well stocked- large variety of brands (and price ranges) available- The staff in…read moreaquatics were beyond knowledgeable- and had no trouble admitting if they didn't know something- and helped find the answer. that is HUGE in my book. Have returned several times- each visit was just as good as last. Highly recommend!

We took our dog for a grooming appointment in October. When we picked him up, the first thing the…read moregroomer said was that everything had gone fine and that there were no problems. We brought him home and he was acting strange. He was extremely withdrawn and when we tried to pet him and our hands got near the back of his neck, he would yelp. We parted his fur trying to see if we could find anything. At that time there was nothing visible, or maybe we were not looking in quite the right spot. I called the grooming department and asked for the young man who had groomed him. I wanted to let him know how our dog was behaving and ask him again if he was sure that nothing had gone wrong. I was told that he was gone for the day. About a week or so later, we were petting him and felt a rough area around the back of his neck. We parted his fur and found black scabbing and as we parted his fur more to get a better look, his fur started falling out in that area. The area also appeared to have some yellow coloring. We took him to our vet who shaved the area. I told her about his behavior immediately following his last grooming visit and asked what could have caused it. She couldn't say for certain but thought that it could have been caused by either a burn or cut. She also said that the wound would result in that area of skin coming off. I now went back to the store with pictures of the injury and asked to speak with the manager. I explained that I wasn't seeking any kind of compensation, but wanted to explain the circumstances and make him aware that there was a strong possibility that our dog had been injured during a grooming session there. He was polite and asked me for information such as who the groomer was and what date was my dog's appointment and if I had asked for any special products to be used on my dog that had never been used before. I gave him the information and also stated that to my knowledge, no new products were used. I also let him know that my dog had been to the vet and what they had said. He said he would follow up with the groomer. There was no follow up call made to me to let me know if he was able to figure out what had happened. It has now been six weeks since my dog's appointment and the scabbed skin finally came off revealing another scab underneath, so he is still recovering. I rarely leave reviews and debated about leaving this one. I cannot irrefutably prove that our dog was injured during his grooming session. I only know that his behavior was completely normal when we dropped him off and was extremely abnormal after we picked him up. Then, shortly thereafter, an injury became visible. He was not left anywhere else without us present during that entire timeframe. He is an older dog so he is not super active and wouldn't have hurt himself playing. Again, I cannot prove he was injured during grooming but at the very least, the circumstances are, in my opinion, suspect which is why I finally decided to write this review and share my experience.

The grooming service is very accommodating to your schedule and they are very good with the…read moreanimals.

Always great service! Plenty of help if you ask and most are very knowledgeable about their…read moreproducts.

Great staff who know their store and their products. Love the sales. They have a great selection…read moreof supplies and food products.

Easy to order online and great price with online coupon. Store employee was very nice when I picked…read moreup the order

Very nice and helpful staff! Got a puppy there after they showed us several we asked to meet and…read moregreet.

Staff were very rude. They were acting like it was a problem that we wanted to see a certain dog…read more Also said "you need to fill out an application because you are all over the place". Came in and questioned us if we were serious about getting a dog. Never going back there!

They are online also it makes it very convenient in the winter, especially…read morePeople are very kind and show you things that you didn't even know were online, but are in the store

They called police because my cousin was wearing a t-shirt for a coffee brand that is conservative…read moreand it offended them. Apparently, the girl wanted to be called they them and the guy with a beard wanted to be called a female. My cousin hard no clue what they were talking about and treated him poorly. According to the cops, they do this all the time! The two people should be fired since they are not acting professional and helping ALL customers. All my cousin wanted was a snail for his fish tank. Smh.

Very, very good experience! I have a rescued dog that is very afraid of getting groomed. She was…read morevery patient with him and helped him to stay calm. It was easy making an appointment with her and she was very professional! Very reasonable prices as well. My baby boy (dog) looks extremely handsome thanks to the grooming Jeannie btw. Great overall experience. I would recommend for anyone in the Youngstown and surrounding areas to get their pets groomed with the grooming Jeannie!

Had the best experience getting my cat groomed. Jeannie was professional, helpful, patient and…read morereally cares about the pets she is working on. She made my cat comfortable and at ease during the process.

Great Customer Service ,very helpful with excellent attitude and attention to our needs ,they…read moreanswered all our questions and they were not hurrying us to purchaseand took time to make sure that what w was there for was going to be compatible with what we have already.

Will never buy fish there again! Every single time i get a fish or 2 I get ICH !!! Owners are rude…read moreand condescending. Place is over priced and you can't even see the fish up close. Live and learn applies here that's for sure. What a shame! I've never had a problem before until i went there. Thanks for nothing.