They didn't communicate to my husband when he scheduled the service that spider and ant treatment was one in the same. I called to find out if because we just had an issue in our upstairs should we cancel the spider treatment. Instead of explaining it was one service became rude asking if the service should just be canceled all together. When the technician showed up she had a chip on her shoulder when I asked her about our situation and made a statement that I was already told by the first lady the answer to that. Then told me if I didn't move everything from all the walls inside and out she wasn't treating it. I don't need an attitude just tell me. No one tells you anything about what is needed prior to them coming. So for almost $300 I think you should be letting people know. Very rude the whole time especially when I asked a question regarding what the drying time of the spray is and how long before our dog can be allowed outside where she sprayed. Total lack of respect.The first two times we used OH Ext they were great. The technicians were very professional and this time the lady technician just sprayed in the middle of the floor instead of along the edges and underneath the cabinets. The same I don't want to be here and you're wasting my time looks and attitude all through the property. Even making a snide comment that she did spray behind my couch and she knows I saw her do it. It was an odd response since what I asked was how long before I can put the couch back? It didn't make sense. Half hazard service at best! read more

Called Ohio Exterminating for a quote and spoke with Alyssa. She seemed to be bothered by my call huffing and puffing the entire time. Very displeased with this customer service and would not recommend them if this is how they treat their customers. read more

Initially we were pleased with Ohio Exterminating - we signed up for their service to deal with some bugs/spiders/silverfish and possible mice signs in the garage. The first few technicians were very respectful of our home and they would come out for the quarterly spray and anytime we saw increased activity. Over the last year we've unfortunately seen the services decline and have been hoping things would turn around but that has not been the case. Within the last service period I've had a service scheduled only to have the technician no show on three separate times. I understand things happen and the first time this occurred I was told Ohio Exterminating was going through staffing issues and something happened where they didn't truly schedule my appointment. After the no show they rescheduled (again no show, no call to explain why). Three times is too much. We're seeing increased mice activity in and around our garage and an increase to the bugs and spiders we see indoors. I need a company that can follow through with their service calls. The no-shows plus some bad service from technicians is something I can no longer overlook and that is why I cancelled my quarterly contract with them back in September 2021. I don't feel like the technicians are very careful with how they spray the chemicals in the house. Instead of a neat line along baseboards I've seen them spray all over the place and one time even let the canister drip all over my floors and left it for me to clean up. The person I had spoke to on the phone was very nice and sympathetic to my frustrations to the decline in service. She suggested I send a summary over to her in an email and she would pass along to management. This was back in September and I waited awhile to write this review hoping I would hear from the company with some sort of apology or remedy. I have heard nothing. read more

I have used Ohio Exterminators in my business for 35 years. They have been incredibly helpful in all kinds of situations and have always provided good information to solve any situation we have encountered. Being locally owned is a great advantage - they know the area and are familiar with the environment. read more

Prompt, efficient, knowledgeable. Came when they said they would come. Advised us we do not have termites at this time and will spray for ants. Would highly recommend this local company over national chains we've tried to do business with. Recommend read more

Terrible customer service. I had two scheduled services and both were a no show. When I called the representative Alecia had no documentation of the first appointment, I reschedule and they no showed again. This appointment was on the books and the representative Alecia told me the tech knocked which was a lied as I sat in the house with the door open. They also said they would call before they came, that didn't happened and no information was left indicating that they came. When I explained all this Alecia hung up on me. I would not recommend this company read more

today a tech from this company was spotted on security camera walking all over MY vacant property, when I called the this company they were rude and could not tell me why he was there, Allissa called me back and told me that MY property (for the last 15 years) was not my property but one managed by a property management company, I asked her for there info and she gave me a fake name and when pressed for a phone number she hung up..............what poor business they are read more

On August 27,2021 I was in my car sitting at the traffic light at 5th and McKinley Ave. A Kia Soul owned by Ohio Extermination rant ito the back of me. No one was hurt and in the damage to the Soul was none and the damage to my car was just rear painted bumper scratched. The young man driving the Soul said he had just gotten a cellphone call from his boss and was answering when he ran into me. The Police at that time due to Covid and being short staffed we're not answering non personnel injury accidents and where their was little damage to the vehicles. They said let the Insurance companies sort it out. I took pics of the damage and of the Souls insurance card that was in the Company Vehicle. Filed thru my insurance company and paid the deductible to have my car repaired. When my insurance company went to recover my deductible fro their insurance company (Erie insurance) Ohio Extermination claimed to know nothing about this and it never happened. Despite having the Pics. To prove it. In my opinion this shows what type of Company You would be dealing with. Totally deceitful and willingness to outright lie. Just thought you should know ahead of time before you do business with them. read more

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We have had multiple good experiences with this company. Unfortunately, that does mean we've had our fair share of insect issues! They initially assisted us with a wasp nest removal, and then later with carpenter bees who were burrowing into part of the exterior of the house. Most recently, we had a dreaded termite sighting so they came out to install the necessary treatment for those around the exterior of the house. It's been a couple of weeks, and it seems to be going well. The termites originally flocked after the big rains we've had off and on this spring, and despite the amount of rain we had over the course of the last week, we haven't seen a large gathering of them, so we're quite hopeful this will do the trick. The exterminators have shown up in the quoted times and are fast, friendly, and efficient at handling the removal or treatment. On this most recent visit, the exterminator put on both a mask and shoe covers when entering to complete the interior treatment, which was appreciated. While it would be nice if we didn't have to call them again (no more troublesome bugs - one can hope, right?!), it's nice to know who to call if we need the service! read more

I have been using Ohio Exterminating for over 5 years. Today I had the best technician yet - Mariah! She is thorough, friendly and really great at her job! Highly recommend. read more

Awful company. They sent my girlfriend a huge list of steps to take before they went out and exterminated for cockroaches. This included moving almost every item in her house (bedroom, bathroom, kitchen). Then, they said the earliest time they could come out to exterminate would be next Monday. The lady I spoke to on the phone was extremely rude and very unflattering. read more

I called them ask to check for roaches, told me we had none but still spraying for roaches charged $278 for one time. I asked why you spray if didn't have roaches. They said you made an order. I will never use them again. read more

I found this place through google, I've had a wasp nest and carpenter bees issue in my fence. I called them on a Monday, they came the same week Thursday, and sprayed and took care of the wasps, and their nests. Also, I initially called for an outdoor treatment, but soon realized that it wouldn't hurt to have indoor done too since I tend to see a few random bugs in the basement, when I called them back they suggested instead of two separate treatments, I could sign up for their 1 year contract where they drop by every quarter to spray indoor and outdoor and take care of any specific bugs too. read more

I had this company treat for roaches and was still seeing bugs after almost 3 weeks. When I called to see what they could do to resolve, they wanted to charge me another $90 to come out again, though their website boasts a 60 day guarantee. The inspector and technician were polite and knowledgeable, but customer service severely lacking. Really disappointed and will not use again. read more

My husband setup an appointment with this company last week to remove a yellow jacket nest in our yard. The woman gave him the date and said the tech would be here between 6am and 8am. My husband works 12 hour night shifts and doesn't get home until after 7 am. I got up and waited for the company at 6am before I started work. My husband got home and continued to wait. Finally he called them only to discover that the woman didn't actually setup the appointment she gave him let alone ANY appointment at all. My husband worked all night then waited for a company that can't even set appointments correctly. They didn't even apologize for the error. They attempted to setup a new appointment, which we declined. I'm sorry. We'll pay more to have someone come out instead of taking a chance they don't manage to set it up again. read more

I was very happy with their honest and thorough termite inspection. It was a second opinion after another company told us we had a major termite problem. That ended up not being the case. read more

We signed up for the bi-monthly service they offer & was never told us that we had to call them to set up service dates. Normally companies call you to set these up. We were still charged for services never received. Why is it so hard to find a good exterminating company here in Columbus? read more

They performed a general bug treatment that literally did nothing. They said I could call back within 60 days if bugs were still showing up and they would come back and retreat. I called 2 weeks past the 60 day period because life is extremely busy, and they said 'so sorry, but you're past the 60 days.' Thanks a lot, will never use you or refer you to anyone else. read more

Ohio exterminating Co has been out three times over the years. I recommend only this company to anyone needing inspections and/or treatments. I found the salesman/inspector to be honest and smart. read more

I called them because they said they could help get rid of mice. All they did is bring and place mouse bait stations that sell on Amazon for about $17 for a large pack. These devices contain poison and can kill mice, but do not trap them, so they can die in mysterious places in your home (e.g. in your walls). The bait stations could not even be placed in the majority of places we have issues because we have a dog. I was charged $202 for something I would not have paid $17 for (there are much better traps). I would not use this company for rodent removal. read more

We contacted Ohio exterminating company regarding a bug issue we were having this summer. Jim Witt came out to our home and identified our problem. He was professional, honest and knowledgeable. I highly recommend this company and Jim. I hope we don't have any future bug issues but if we do Ohio Exterminating Co. will be the only ones we call. read more

I had a great customer service experience with them. I spoke with Hillary and they were able to respond the next day to inspect my home. Jim arrived when I was told to expect some one. He assessed the issue and my problem is being taken care of. Did what they said they would and were easy to work with . read more

I have brought bed bug products from them but I never had them come out and do treatments.However I wanted an inspection done for a possible treatment.I called for an appointment and they scheduled me for one.Well no one ever showed up and I waited and waited.Afterward I did come to their shop to buy a product to help me for prep work because my mother in law had called another well known company for the treatment since no one showed up.When I went to purchase that product for prep work I informed the people in the office that I had an appointment but no one showed up. The office lady then had told me that the person that scheduled me did not write it down in their log for my appointment while we were on the phone so the no show was due to office miscommunication on their part.However the products I purchased has somewhat controlled the horrid bed bug issue in my home but they did not completely eradicate those things so I am still dealing with the infestation. read more

I remember my parents using this company when I was a kid, whenever the ants bothered my mom. Now, as an adult, I use this company and they have never let me down. Carpenter ants were found during our home renovation and Ohio Exterminating quickly came out and resolved the issue in a timely manner, for a fair price. Even my carpenter was pleased with their response. By the way they are going, I wouldn't doubt that my son has the pleasure of using them when he grows up. Very pleased and highly recommend. read more

Wonderful service!! I was calling around to get pricing and Ohio Exterminating was the best pricing by far, came out the very next day and took care of the problem I was having. Oh and did I mention it came with a service agreement? Not a "contract" for something I was locked into. Very happy and a forever customer here!! read more

Ohio Exterminating is the most unprofessional company I've ever dealt with. They refuse to do follow up treatments because they swear by their product; however, the day we were treated, we still had bed bugs. We called several times to have them come back, and they never returned our phone call. After four calls and voicemails, we finally got through. I would NEVER recommend them to anyone. They have been horrible to work with. I have no idea how they've been in business for 80 years. read more

I called about stink bugs in my house and they were honest and told me there was nothing they could do now to treat them as they could only be treated for in the fall before they enter my house. Two other companies tried to sell me $200+ services. I will only use Ohio Exterminating in the future as they didn't try to sell me a service that wouldn't work and they were honest to me. I appreciate that in a company. read more

I've been a long time customer of Ohio Exterminating and they do a fantastic job. I fully recommend them.

Ohio Exterminating promotes themselves as an exterminator of Bed Bugs. The web site indicates that the owner chairs the bed bug council of central Ohio. This, our first experience with bed bugs was in our rental unit (duplex) when a new tenant moved in. We are the landlord, and wanted to take care of this FAST. Ohio Exterminating was able to come out within a couple of days (vs. others that had a week or more wait). For these reasons, we selected Ohio Exterminating. Their salesman was personable, and seemed to have good knowledge of how to treat the bed bugs. We followed preparation instructions to the letter, and treated in July, then again in September. Thinking our problem was resolved after no sightings since late July, we hired bed bug sniffing dog to confirm. The dog detected live bed bugs in every room and in the wall. When I called a third time to Ohio Exterminating, I was told we had not followed the proper schedule of treating every 2 to 3 weeks. I do not recall being given these instructions either verbally nor in writing. If this is such an important procedure, shouldn't they use automated follow-up phone call reminders to their clients? So we have basically spent $600, hours of prep time, probably $300 in mattress covers, plastic bins, plastic bags, and frustration,rent reductions to placate the tenant of $1050, plus the possibility of losing a good tenant, with Ohio Exterminating basically saying that we didn't hire them often enough. My question of why treatment recommendations of every 2 to 3 weeks is not emphasized verbally and in hand-outs, nor follow up phone calls was met with the receptionist's answer of "I don't know". Stinking, lousy, expensive, waste-of-time service, and we are going to another company for heat treating (Since OE doesn't do this - but recommends someone else - not using their recommended company either). read more