5-Stars is not enough. A couple years ago, Austin (Owner) walked me through a fix on the phone in…read morethe middle of summer that fixed my problem immediately. This year, I needed a new system in which his pricing was hands down the best around. IF YOU want an honest, hard working HVAC owner/technician full of integrity and cares about your needs, this should be your go to place. I truley can not say enough to explain the service I received. If his schedule is full and you can wait, it WILL be well worth it. THANK YOU AUSTIN, for a job extremly well done.

Very responsive and good value, owner is quick to respond and tries to fit you in at your earliest…read moreconvenience

DANE & JOSH @ SUPERIOR HEATING@AIR are amazing! when they came over to give me a second opinion on…read morehaving the AC Coils cleaned, they checked over my entire system and we agreed on what needed to be done. They are not only obviously knowledgeable, but courteous as well! It is very clear to see that they have integrity in their work! HIGHLY RECOMMEND!

Had an outlet added behind my wall mounted TV. They were quick, clean, responsive and on time!…read more Would enthusiastically recommend them.

In June of 2025 we started a new journey to purchase a new AC for our home. The previous unit was a…read moreGoodman purchased in 2011 and it performed very well. The compressor stopped working and I contacted Gordon for a quote for a new system. All the service technicians were in a meeting and Rachael said they would return my call shortly. I called back and had the pleasure of speaking to Rachael again and said we want a new AC today. Please send someone now. In 30 minutes or less we had a knock at our door from Gordon Air Conditioning. This was one of the most professional companies that I have worked with in over 13 years of living in Crestview. They helped take the screens off of our new windows and install a temporary window AC unit so we could sleep in our bedroom that night. We secured the financing and even got a energy rebate on the unit we purchased along with a military discount. They appreciate and recognize all the military families in our great town. We included a three-year service maintenance program and I am so glad we did. One July19th 2026 when we came home the AC had stopped working. The house was cool and the electronic thermostat was dark, so I knew it was time to call Gordons. I left a message on the answering machine asking for the first available on Monday July 20th. I got the call from Rachael on Sunday evening asking if we were ok and she confirmed that Gordons would arrive between 11am to 2 pm to fix our AC. It was wonderful to get that call at 8:30 on a Sunday night. I appreciate getting a text message with a picture of the technician who is coming to our home along with a phone number and confirming the arrival time. Gordon CARES about the safety of their customers by taking the extra steps and using technology to add extra security. It was a simple clog in the drainpipe that occurred and that is why the new AC stopped working. If it had not shut down the water pan would have overflow and leaked water into the house. The technician got a shop vacuum and fixed the issue right away and the system was up in running in 20 minutes. I am so glad we made the decision to purchase the three-year service agreement because it protects us the customer and in turn we build a long-term business relationship. We have finally found the BEST AC company and its Gordons ! Tony and Sharon Calderon

I rarely leave negative reviews, especially after spending approximately $25,000 with a company. We…read morehired Gordon Air for two commercial HVAC installations and ductwork at our commercial building, as well as an HVAC installation at one of our townhouses. To be fair, our first commercial installation went relatively well. We had a few concerns, but they were resolved through communication, which is why we hired them again. Unfortunately, the second commercial installation changed our opinion. After the work was completed, my mother was pulling weeds around our commercial building while another employee used a weed trimmer near the garage. The trimmer struck what appeared to be an exposed, energized electrical wire left outside after the installation, causing a huge spark and loud bang. Thankfully, my mother was not alone. Had she been the one to come into contact with that wire, she could have been seriously injured or killed. What disappointed me most was how the situation was handled. When we reported it, I expected immediate concern and an investigation. Instead, Steve suggested the breaker had been off and implied someone at our building must have turned it back on. However, no one from Gordon Air ever informed us that a wire had been left exposed, that a breaker needed to remain off, or that anyone should avoid the area. There was no warning, barrier, or communication of any kind. Around the same time, Gordon Air installed an HVAC system at one of our townhouses. We later found the condensate drain had been installed directly in front of the air filter, making routine filter changes difficult, and no thermostat had been left on the wall. We also had to ask them to return to our commercial building because portions of the ductwork were finished poorly, with excess adhesive or sealant left around sections of the duct system. When I contacted the office, I felt like we had become "that customer" simply because we expected the work to be completed safely and correctly. During one call, I was told they couldn't hear me, the call was disconnected, and I was routed to an automated system instead of receiving assistance. I then contacted Thomas Gordon directly. Although he initially sounded willing to help, we later received an email stating that Gordon Air no longer wished to do business with us beyond its current contractual obligations. The email did not meaningfully address the exposed wire, our safety concerns, or the remaining installation issues. I'll also be honest about my own conduct. After realizing my mother could have been seriously injured or killed, I was loud and extremely frustrated. However, I never cursed at anyone, called anyone names, threatened anyone, or became abusive. I simply wanted the seriousness of the situation acknowledged. Mistakes happen. What matters is how a company responds. In our experience, Gordon Air chose to shift responsibility, minimize our concerns, and end the business relationship rather than fully address a potentially life-threatening safety issue. Based on our experience, I cannot recommend Gordon Air.

A lot of you guys recommended me AC by DC and you were not wrong. They were awesome. Doug came out…read more Did the diagnostic told me what was wrong with? It was going to see about Monday to find out if he had the part which he told me was really rare and they barely ever go out, but very satisfied with Doug and his professionalism on letting us know what was wrong. He also did a quick fix to where he manually lit the burner and now we have our house from 61 we decided to put it on 80. We may fry in here but it's better than 59! OK guys I just had to add this. Doug went back to his store happened to find a part that will help for the time being and made our heater work in our eyes. Doug went above and beyond and we super appreciate that.

The absolute BEST!!! Ryan our technician was extremely knowledgeable , professional and polite. He…read moreshared techinic for keeping our heating and AC units running in top condition. Five STARS without a question.

Tech -Kerry Showed…read moreup on time diagnosed my problem and gave me a price up front to fix my issue. Kerry was very Professional and fixed my issue quickly. Thank you for saving the day!

Five years ago I paid One Hour to replace my air & heat system at a cost over $11K. He sold me on…read morethe warranty. I was assured that all I had to do was pay once a year for a maintenance visit I was "good to go" for ten years. (all parts and labor) A total lie. OR IN MY OPINON a total deception by fraudulent means. Ask yourself if you want to spend thousands and be lied to about the so-called parts and labor warranty. He wanted to charge me almost $500 to clean coils which is 90% labor. I asked where are they, and I will clean them..........oh "No Sir, you can't do that, in fact you can't even get to them" BOLD FACE LIE......... NO WARRANTY ON THAT I wish I knew then what I know now if they tell you don't believe it make them put it writing!!!! I do not like to be lied to, I'm a senior citizen on fixed income. IF you do business with them........don't sign until your lawyer reviews it fine print and loopholes.

I called this company to have them come out and see why my air conditioner was not working. What a…read moremistake 3 hours later he finally said my compressor was bad. They charged me $1,085.00 and did not fix it. I was told they would be back next week to replace it for $2500.00 I was ripped off for $1085.00 but went with someone else to fix it because he diagnosed it in 20 min. for free. What rip off golfshores heating and air is

Steven Lopez was a great tech . I couldn't ask for a better experience. Thanks Steven and thanks…read moregulfshore air-conditioning.

Armor did an outstanding job replacing our 4 Ton HVAC system to include replacing the air handler…read more They replaced the old plumbing with new, installed a new intake at the air handler that was needed and even installed the power disconnect at the air handler to ensure the new HVAC system is in compliance with Florida Building Codes. Justin Touchstone ensures 100% customer satisfaction and I highly recommend Armor Service Group for all your HVAC needs! I plan to use them for all our future HVAC needs as well.

Excellent service! I called them late yesterday. After a thorough inspection by Justin, the team…read morewith Wade and Seth installed an entire new unit for me this morning. I couldn't be more pleased with everyone I dealt with.