Reserved a date through their website for the Pirate Ship Bouncer. I can't believe how easy it was to reserved the date, just filled out the information. About a week after my reservation, Daniel called me and confirmed my rental. I did not know the exact date yet because I did not get my permit for Ala Moana Beach Park. So he saved two dates for me and I told him i would call him that week to re-confirm. I called back to re-confirm and got my deposit down of $50. I mentioned that I had the Hawaii Parent coupon and he gave me a discount on top of the sale. He then sent me digital contract. The day of my sons party, Tito set up the huge pirate ship with two helpers. They came right on time and set up the bouncer very quickly. Tito asked me if the position of the bouncer was where I wanted it and made sure that I was happy on the set up. After they finish setting up the bouncer they went inside and whipped everything down and then tito had me sign the contract that they dropped off the bouncer and they already had my card on file so that saved me some trouble of getting my card again and etc. The only reason it was shy of a star was that the generator stopped working about 3 times but it did go back on again. All those times I had kids in there that were freaking out and screaming adults panicking and so forth. I don't understand why it went down but I called Daniel the 3rd time and told him what happened. He told me he was going to send one of his guys out to see the problem and if they needed to switch the generator out. Tito came and checked on it and reassured us that if it happened again, that i call him directly. So he gave me his cell number and apologized and from then on there were no problems. I would definitely use them again, my quests kept telling me they had so much fun and wanted me to take it home. Haha until next time! read more

Ohana Bounce - Party & Event Planning Near Me - Aiea, Hawaii

My son wanted the Skylanders Giants theme for his birthday this year, and let me tell you, it is hard finding anything with this theme! I knew I wanted a bouncer, but figured I'd find no one with this theme. I began researching the different companies that offer bounce houses and came across Ohana Bounce (my friend also recommended them). Lo and behold....they had this theme (they were the only ones out of 5 that I called)! They also had summer specials so I saved a little money. Everything from start to finish was smooth. They were a few minutes late to set up, BUT they also came a little late to tear down...which gave the kids more time to jump their hearts away! Rental period is for 8 hrs and he doesn't charge delivery fees. Major plus!! I'd definitely go with them again! read more

Ohana Bounce - Skylanders Giants theme. C4 Combo (has a slide inside) - Party & Event Planning Near Me - Aiea, Hawaii

EXCELLENT EXCELLENT & EXCELLENT First of all my son's 2nd Birthday party was scheduled for October 18th, 2014 & if you all remember that was when Hurricane Ana was supposed to hit. I was able to cancel & re-schedule my son's party with no hassle. Jason was so easy to work with. For my son's party i rented everything from OHANA BOUNCE - one stop shop.. YAY!! We rented tents, tables, chairs, shave ice machine & 2 bounce houses w/ generators. 5 STARS for being on time delivering & picking up!! 5 STARS for great price!! 5 STARS for customer service 5 STARS for everything Thank you OHANA BOUNCE for making my son's 2nd Birthday a HIT.. :) PS - just don't forget the ice for the shave ice machine.. haha read more

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Awesome price and awesome service. Did I mention, THEY HAVE THE BEST PRICE ON THE ENTIRE ISLAND?No seriously, they do! I needed to rent a bounce house on my birthday so that the kids had something to do while the adults could be adults. I spoke with Jason and he coordinated it to where I had the rental for 2 days for the price of one day with no charge, due to their busy schedule. The braddah's who came to set up were friendly locals, so always a plus + I am pleased with Ohana Bounces service. I will definitely rent from them again! read more

Ohana Bounce - Party & Event Planning Near Me - Aiea, Hawaii

We hired Ohana Bounce for our son's 5th Birthday party last summer at Kapiolani Park and I'm so glad we did. After researching the endless party businesses in Hawaii Parent Magazine, my BF was sold on Ohana Bounce's packages. Bouncy house, tables, chairs, a tent, shave ice machine and cotton candy machine for one low price. They were by far the best bang for your buck. Daniel and his crew already had everything set up by the time we got to Kapiolani Park at 8:30 AM. After showing us how the machines worked, he thanked us for our business and said he'd see us later for break down. Our son was very happy with his Spongebob bouncy house and the items we rented were of great quality. It's already difficult enough planning a 5 year old's birthday party, but working with Ohana Bounce made it a lot easier. We promised him that day that we'd recommend him to our family and friends, and we did. Now we want to make sure all of Yelp knows that Ohana Bounce is the way to go when planning your kid's birthday party! read more

Ohana Bounce set our 2-year old up for his birthday party yesterday at Magic Island. This was our first time getting a park permit and renting a bounce house and Daniel, the owner, was extremely helpful throughout the process, giving me tips on which picnic sites were the best for our purposes and what equipment to rent. All of the equipment was better than expected. The generator was quieter than the other ones I have heard at the park (it was pretty quiet actually), the Cars combo bounce house we rented was immense and very very clean, and everything was set up on time and in great condition. We also rented a 20x20 canopy, tables and chairs. The prices were quite reasonable and the quality could not be beat. I believe he said the bounce house could handle 1200 pounds. It was so much fun, we are thinking of just renting one for the adults next time! With all those kids, we couldn't really jump in there a lot. Thanks to Ohana Bounce for making our kid's birthday party a huge success. (One side not -- plan on having to pull all the kids out when it is time to take the house down, because inevitably, several of them will not leave on their own.) read more

Got a lot of kids coming to your party? These bouncers will make sure they will get a good nights sleep from all the jumping and climbing and sugar rush from cotton candy!! lol Redeemed a LivingSocial deal for a combo large bouncer + cotton candy machine. These guys are amazing. Not only did they come on time, they came about 15 minutes before the scheduled time. Also, before just setting up anywhere, these planned out exactly where, facing what direction and everything with you in person before setting up. They also gave clear instructions as to how to use the cotton candy machine. The equipment was in terrific condition and felt very clean. Tear down was painless and stress free. Again, I have to stress that they came on time - when I said 9am-3pm, it was done. I talked to Daniel a couple months ago to reserve everything and he was very friendly and helpful. Very professional. Everything was done securely online, paperwork signing and all. It was the EASIEST thing to do for my daughter's 1st birthday (and it was a huge hit with the kids b/c they loved the slide + basketball hoop inside). You provide your own plastic ball, just fyi. Overall, it really is "Whoohoo! As good as it gets!" I would recommend this company to anyone and everyone. The prices are reasonable and I would honestly book Ohana Bounce again. Great equipment + Great customer service = Happy parents!! :) check out their site, they always have good deals and updated bouncer themes. read more

I find it hard to believe the negative reviews here. I've got a bounce house twice from them (in 2012 and 2013). The first time was at Magic Island (they were one of the only approved companies because they carry insurance to be in a County park for a permit) and the second time was at the Ewa Train park. Both times they were on time AND the service was so good even the Ewa Train park folks thought they were exemplary in customer service. We will use them again. Definitely. read more

Delivery was 3 hours late and pick up was 45 minutes late with no courtesy call. I was told by the owner there would be no charge and I would be refunded my money. However, the following day, another charge for $239.79 was made by the company and the original $167.54 was still not refunded! Calls and emails were not returned, and when I did reach the owner, all he could tell me was that it was a mistake! How does a mistake like that happen? We'll see how fast they resolve this issue. I'll update the status as changes occur! read more

Ohana Bounce - Bouncing castle at magic Island 10/12/14 - Party & Event Planning Near Me - Aiea, Hawaii

Entire staff awesome and on time. Not to mention friendly service. Jacqueline and Jason were quick to respond and made sure they delivered on time. Best Price and we sure got our money worth. Thank you for making our Easter awesome!...... read more

This business is truly amazing!! We came from the mainland to get married and attend the USC game at Aloha Stadium afterwards where we wanted to have a tailgate reception. What better place, right?? I checked online for a place to rent a canopy, couple of tables and chairs for the 20+ family and friends who joined us. Wow!! Daniel was SO accommodating, he made the party happen! He wasn't allowed to deliver to the stadium, so he scoped out a place nearby to meet us to load up one of our rented SUVs. My new family was very impressed at how easy this was to do and we had a wonderful tailgate party to celebrate our day with family, friends, and other fans! Then, he met up with us later that night to pick the stuff up!! So helpful!! I can't say enough about this business! A true "ohana" representative! Everyone had such a great time at our party, and were able to enjoy themselves in comfort. We even got in a little trouble with the authorities for playing the bean bag toss he gave us! Lol! Thanks, Daniel and Ohana Bounce!! Mahalo! read more

First time renting through them , Everything went good from renting and the day they came to deliver & pick up , had no problems . Also used a coupon that was from the Hawaii -Parent magazine. They have good prices as well !! read more

Ohana Bounce - Party & Event Planning Near Me - Aiea, Hawaii

Loved it! Super easy to book and effortless. They came on time set everything up and came about 30 minutes after they were suppose to but can't complain. Kids got an extra 30 minutes for free! Super nice people read more

Ohana Bounce has come several times to our school and the Keiki always enjoy our bounce events. What makes it great is the service Ohana Bounce provides. They come on time, give suggestions for placements and set up and breakdown efficiently. Customer service is rocking awesome and the guys who come to take care of the bouncers are so thoughtful. If you are are planning to have an event, you should highly give Ohana Bounce a ring. The pricing is great but moreover the people who are connected to this business are wonderful! Thank you Ohana Bounce!!! read more

Ohana Bounce - Party & Event Planning Near Me - Aiea, Hawaii

Great and friendly service! The reservation process was easy! Set up was quick, and I like that I got to see them clean/sterilize the bouncer instead of just assuming it was done before hand! Bouncer looked great and we had an awesome time! There might be cheaper options out there but I trust these guys to get it right! I'm a customer for life. read more

Ohana Bounce - Awesome Little Mermaid bouncer! Bright and colorful! - Party & Event Planning Near Me - Aiea, Hawaii

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I would never use another company!! I was so pleased by the delivery, the set up..etc. not to mention they are just the most chill guys ever. If you have any questions about my experience, send me a message. My baby and her friends thoroughly enjoyed her special day. read more

Amazing amazing amazing experience with Ohana Bounce !! They managed to accommodate me with a short notice event I hosted and were so flexible with times. they were clean and efficient. will definitely be referring!! customer service is so important and they really understand that :) read more

Shady, they even deleted my 1st review. Still no refund, plus customer service is a 0 for this company. Ready to start a law suit. read more

We are so disappointed the way we were treated by Ohana Bounce. We rented from them for my baby's 1st birthday party last year, and there were no issues, awesome customer service from Jackie, and fair pricing. So we decided to rent from them again for her 2nd birthday party this past Saturday. I called a month in advance to make the reservation and again got fair pricing from a gentlemen and it seemed everything was set. I was advised we would receive and invoice to confirm the bouncer. A week before my event I noticed I still haven't received anything from them, so i called to follow up. The gentlemen assured me it was confirmed and he will send an invoice and we could pay upon delivery. I received the invoice and thought it was all ok. The DAY OF our event I tried calling them to pay and to confirm the drop off time, but there was no answer. Both my husband and I called them, left messages and texted but no response was ever heard back. They did not show up to deliver the bouncer, no call was ever returned and we had to scramble around to find someone an hour before our event! So unprofessional and very disappointing for a company I thought was so reliable. This was the only thing we had for the kids and the fact no one had the courtesy to call us and say something went wrong or it was not confirmed was so messed up. read more

Awesome local company to rent from! Polite & friendly, showed up on time, delivered for free, and even gave me a discount! I will be renting from them again and I definitely recommend them! read more

My daughters first birthday party was on 5/21 and we were extremely excited and had made a reservation with Ohana Bounce for a bouncer over a month in advance. On the 17th, just 4 days before the party I received a call at 8:00pm and the lady on the line informed me that they would not be able to fulfill my order for the bouncer due to staffing issues. I asked her why that was and being that it was so close to the party if she knew who I would be able to book a bouncer through on such short notice. Unfortunately she was of no help and kept on saying "don't worry you'll get your deposit back". The money was the least of my concerns, I needed a bouncer! I called 3 different places but they were all booked. Then I decided to call Keiki Jump and they were kind enough to come through and save the day for my daughters special day! read more

This company's owner is very unprofessional and I highly advise people NOT to rent from them! I rented a bouncer for 8 hours and half way through my rented time, the generator stopped because there was no gas! I talked to the owner (Daniel) and he told me that all he could do was give me back $35 for the generator. That's it! He couldn't even give me half because it only worked for half the time I payed for! On top of that, he hung up the phone on me and when I tired calling back he cleared my calls. If your looking to be disappointed, then Ohana Bounce is the choice for you. -Very Unsatisfied Customer read more

If I could give no stars I would. You f**kers are not answering your phone. There is a crying 9 year old who is without her bounce house on her birthday. You were supposed to be here over an hour and a half ago. We are now calling your competitors who are treating us way better than you. read more

Put a down payment, looked forward to having our first bounce house for my daughters fifth birthday..the driver didn't have his license and they ended up being over four hours late. By the time they would have came..the party would have been over. Terrible..I'm very very upset over this incident. If I could give no stars I would. read more

Call a week in advance, spoke w/Jaqline and she had me on speaker (could barely understand her) told me it's hard to talk while on lunch!-_- day of the party the driver said he was waiting for 1 hr and said they was calling my phone! I had. I missed call! Called Jaqline back and she was rude as hell!! TALKING BACK giving bad customer service!! Top it off I didn't get a receipt emailed to me!! Nothing!! I have no receipt at all! Tried calling said they'll send it! Liars! read more

I have rented bounce houses from Ohana Bounce on two separate occasions and I have nothing but great things to say about this company. They are extremely professional and incredibly friendly. Everything was on time, clean and set up went flawlessly. Jacqueline is an absolute pleasure to work with. I will definitely be recommending them to all my friends! Thank you for the great service! read more

These guys will show you what the word ALOHA means ! For the second year in a row..... I've rented inflatable castles and shave ice machines with exceptional service, on time drop off and pickup, at THE BEST PRICES ON THE ISLAND !!! (Trust me ..... I did my research ) Everything was clean and the kids had a blast ! Ask them about their different package deals so you can make your next get together EPIC read more

Ohana Bounce is very easy to work with. I was planning my son's birthday party from the mainland, so everything had to be done via email. I got immediate responses, and was even able to sign the contract electronically (no faxing needed). Day of the party Ohana Bounce came early, which was a lifesaver. They also made it easy to rent chairs, tables, canopies, etc. I had the ease of "one stop shopping". The bounce house was clean and the kids enjoyed it. Ohana Bounce is great! I highly recommend them. read more

My sister just rented a Cars themed bouncer for my sons second birthday party. Ohana bouncer showed up early to set up, the bouncer was clean and they had it up in just a few minutes. These guys were great! Price was reasonable, service was good and the kids had a great time. Extremely satisfied and definitely going to call them again. read more

Pros: Owner was nice and responsive Cons: Receptionist is sassy and defensive as hell! Blamed us for the problems that the owner himself acknowledged. Then she refused to put me in touch with the owner because she knew I would ask him to address her dispicable attitude. BEWARE! If you are renting a facility (like any military pavilions) that don't allow stakes in the ground, DO NOT trust them. They staked the ground after I specifically told them no stakes. At first the receptionist said if it was too windy, they wouldn't put it up because the sandbags wouldn't hold as well as the stakes. But in the end, they put up the bounce house and staked it anyway. Then they hid it under the sandbags. When we notified the owner, he said the workers should have known better and he was sorry. But when we later spoke to the receptionist, she gave so much attitude and treated us like we did something wrong. When I asked to speak to the owner again, she refused. BOUNCE HOUSE COLLAPSED! At first we thought the kids were doing something wrong (like leaning against the side), but it collapsed because of a faulty blower. Owner apologized and replaced the blower. But by then the party was half done. Also the receptionists attitude was horrible when trying to resolve the issue. I've used this company many times with no problem, and honestly I might have used them again. But as you can probably tell, the receptionist's attitude was so horrible and she treated us so bad the I would NEVER trust them again. She treated us like WE did something wrong. She even told my boyfriend to please not give them our business anymore. Done! read more

I will definitely rent from Ohana Bounce again. I went through the website and got a call back within 24-48 hours. Daniel was very helpful and flexible. It was my first time renting a bouncer to be used at a public park so he recommended a few picnic areas that were good for bouncers and gave me time to get a permit. When the crew arrived with the bouncer, they were on-time, friendly AND wiped it down before they left. When they picked it up they arrived on time as well. read more

Absolutely recommended!!!! This bounce company not only had the BEST DEAL in town (and trust me, I'm a "shop around" kind of person) but they delivered on-time and with professional, friendly staff! There was never once an issue in regards to timing, product, or pricing. They delivered the bounce house (complete set up with running generator), two 6-foot tables and 20 chairs!!!! What better company that offers RENTALS too!! Usually when renting a bounce house you may also require tables and chairs. The entire Ohana Bounce experience was truly pleasant and I will MOST DEFINITELY be recommending to my friends!!!!! read more

Jacqueline helped make my 3yo's birthday party at Magic Island a success! Even with short notice 1 week before our party bc I cancelled my initial provider due to his lack of customer service - she was wonderful to work with, very patient and clear in communicating their prices and policies. Jason was awesome w delivery and set up - he was efficient friendly & he even jumped in the bouncer and cleaned it out for us w a towel & liquid cleaner! I've already recommended their services to family and friends. Locally owned business with respect for their customers = priceless!! read more

First of all reserving with them was easy! The delivery was excellent! It was more than what I expected. They cleaned that bounce house as if it was for their own party! Now for the bad... Time for pick up was at 4pm, half hour later no show! Started to call and no answer! Called a few times, still no answer! Finally got in touch with their office and that wasn't any help, because they didn't know where their crew was! They finally came right before 6pm! The only thing they said when they got there was "this you guys? You can go." Two different guys came to pick it up. So I left! I didn't sign anything, and they didn't ask for payment! I was supposed to pay cash! They automatically charged my card for a 2nd transaction which they had NO authorization to do! Called the next day and they said I can come down and pay it. Really inconvenient! And she said she could give me a 10% discount. Ok whatever, I guess even that small amount was something! Then a few days later I believe his name was Ryan (not sure) called and gave me a bigger refund. His service was excellent, and he also was the person who dropped off the bouncer. If it was on him and him alone I would have gave 5 stars, but because of the rest of my experience ohana bounce only gets 2! They said as a returning customer I'll get 10% off the next time...I rather chance it and pay full price somewhere else! read more

Ohana Bounce is great! They came highly recommended by our nephew who has rented from them several times. Their prices were reasonable and they had plenty of choices .We had a graduation party & they set up a bounce house that could be used by both the graduates and the younger kids. Jason was really friendly, so easy to work with and extremely efficient. It was the perfect addition to the event and added lots of family fun. All guest had a wonderful time and are still talking about the bounce house. We even plan to rent from them again for our next big family party in December. Mahalo Ohana Bounce for helping to make our party so memorable! read more

I was able to secure the bouncer we wanted for my daughters first birthday a week prior to the event. They're so fast. Once I made a reservation online I received an email right away that my reservation was received and someone would be in touch shortly. I received a phone call soon after and was able to set everything up. They're so flexible and try to work with your schedule. I'm glad we went with them as they're super professional and have much aloha towards their customers. Thanks Ohana bounce, you daughters birthday so much fun for all the kids! read more

Great company/customer service! They arrived early and picked up a little early too! Very friendly and prices are fair! Highly recommended!

We had a great experience with ohana bounce. Daniel was right on time with delivery. He set up while it was starting to rain outside. He even called to see if we would like to keep the bouncer a little longer so the kids could use it in dry weather. He was very professional. The contract was clear and I appreciated being able to sign it electronically. I don't see how anyone could have a bad experience with this company. read more

This is the second year in a row that I rented from Ohana Bounce and I have had nothing but a great experience with them. I was behind the power curb this year and requested a 4 in 1 jumper, table and chairs a week before my 4 year olds's birthday party. The woman at Ohana Bounce made arrangements to allow us to rent from 1-7. They also gave us a 10% military discount. It was only $240, which is the average just for the jumper. read more

Had them for my son's first birthday and they were excellent! Noel was very accommodating with some of our last minute requests and their equipments are all nice and clean. The houses are clean and the kids had an amazing time! They were a little late but they called in advance to let us know. Their pick up was prompt. If I have another party, I'll reserve them again! read more