the short: too many gear problems.
The long:
We rented two full getup's from them, and one additional tank. (one super experienced diver, one novice, one novice/very rusty diver (me, so collectively we were not totally clueless). Initially, the staff was helpful and got us outfitted with wetsuits, gloves, and booties of the appropriate size, and weigh belts. Things went downhill from here. Upon testing the regulators, my friend found a leak in hers and had it replaced at the shop. Easy. I discovered a leak in my BCD that was only evident upon entering the water. Less easy. We tried releasing pressure and connecting the reg to the BCD, did not fix the problem. (I guess the leak was only apparent when it was under pressure). Burned through ~10% of my tank just floating on my back to shore (avoiding part of the walk to the point). The staff member said 'I don't hear anything' upon telling of the leak. I demonstrated in the tank of water. A new BCD was brought out for me. No assistance offered switching over or apology or really any concern shown. My friend meanwhile, did not notice her even smaller leak until descending to ~40 feet, where things went horribly wrong. Unable to get a full breath from either her primary regulator or octopus, both hemorrhaging air, she used her buddies (thankfully, expert buddy brought all her own gear and just rented tank so everything WORKED PROPERLY or I shudder to think what would have happened). They had a super hard ascent as her BCD wouldn't adequately inflate. Dive aborted. No refund, apology, or concern offered. Less than a crap given by the staff about the poor performance of equipment. Was this taken seriously? Are they being sent for repairs? I think not. My BCD was still sitting there on the ground when I returned from my dive.
Too many gear problems, too little concern shown by staff.
Rent a tank, sure, but don't use the gear. It's a pain in the ass hauling your heavy, weighed down self out of the water and back to the shop to swap out BCDs and regulators...or suffer a scary aborted dive. read more